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2,434 Reviews of Fremont Toyota - Service Center
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October 18, 2013
I called on a Friday for an early morning Saturday service. I was greeted by Daniel who was clean, courteous and friendly. He was knowledgeable and respectful. When I explained to him that the proble service. I was greeted by Daniel who was clean, courteous and friendly. He was knowledgeable and respectful. When I explained to him that the problem was that my car was growling when I drove it and when it idled he explained that it was probably the bearings in the car's water pump ( my dad said the same thing). My car was whisked away and under went a thorough exam and I was driven home by Toyota's courtesy shuttle. Daniel called and kept me informed of my cars progress and the mechanic had also said the brakes needed to be replaced (that was documented on the previous service). Daniel also understood my concern with expense and need for safety. All said and done my car was returned before 4pm and had even had a courteous wash. I am confident that the service was thorough and fairly priced ( I have used another service for an oil change once before and that cost was slightly more than Fremont Toyota Service Center). My car is ready to go anywhere I want to go! Thank you Daniel and Fremont Toyota Service Center More
by MJP5nsa
Employees Worked With
Daniel
Helpful September 15, 2013
following is why i rated Fremont Toyota a zero star business: i took my Toyota in to have my brakes serviced, i was charged $700 and my brakes are still malfunctioning. I then took it to an honest 5 st business: i took my Toyota in to have my brakes serviced, i was charged $700 and my brakes are still malfunctioning. I then took it to an honest 5 star mechanic shop called Foothill Car Care where they said Toyota overcharged me by $400 and the problem is not solved. Thanks for nothing Fremont Toyota i will never be back and im posting this on Facebook so 1000 other people dont get professionally ripped off. More
by allisoneaster
Employees Worked With
all
March 11, 2013
When I Go to Fremont Toyota to have my Oil changed or my truck serviced I know that I will be in good hands. I have always been leery of mechanics or service writers, but at Fremont Toyota, I feel assure truck serviced I know that I will be in good hands. I have always been leery of mechanics or service writers, but at Fremont Toyota, I feel assured that they will do the best for me. I thank them all the time and they don't know it, because when I get on the road I am thankful They took care of my truck. Sincerely, Sherry Sasum More
by jackpotty
Employees Worked With
Jim Logan
March 09, 2013
Our Prius has been serviced at Fremont Toyota almost from its first mile - now at 280K, we are very satisfied with everything Fremont Toyota has done. Routine service is always performed efficiently, and the its first mile - now at 280K, we are very satisfied with everything Fremont Toyota has done. Routine service is always performed efficiently, and the rare major problems (like replacing the catalytic converter) have been handled well. The consistency of long-term service managers like Steve Sako and Ramiro Orozco makes Fremont Toyota an exceptional organization. More
by teky
Employees Worked With
Steve Sako, Ramiro Orozco
December 04, 2012
I have nothing but the best service and satisfaction with all of Fremont Toyota! the Dealership is clean,courteous,friendly,the employees from the parts department to the service department to the sales depa all of Fremont Toyota! the Dealership is clean,courteous,friendly,the employees from the parts department to the service department to the sales department and Mechanics are outstanding in doing there jobs! More
by G-ray
November 30, 2012
I bought a Toyota Camry in 2001. I have been servicing my car since 2001 until now. I love my car, and I never had any problems, except maintenance. All the times I serviced my car, I got excellent servi my car since 2001 until now. I love my car, and I never had any problems, except maintenance. All the times I serviced my car, I got excellent service and my car keeps running. I feel lucky! Thank you! Dolores More
by Dolores McKay
Employees Worked With
Ramiro Orozco
November 23, 2012
When my Prius was new I tried another Toyota dealer for service (because it was closer to my office). Bad experience, and Fremont Toyota has earned my customer loyalty by always doing regular maintenance r service (because it was closer to my office). Bad experience, and Fremont Toyota has earned my customer loyalty by always doing regular maintenance right, being good about time estimates, pricing reasonably, and holding onto long-time employees who are courteous and know my car's service history even before they log on for the record. We have had only two major problems - the catalytic converter and the brake control chip failed - but at such high mileage that Toyota gets great credit for building reliable parts. For long-distance commuters, this means peace of mind. We are also still on the original brakes at 270,000mi. Other dealers might have tried to fake some problems just to up their bill. My perception of Fremont Toyota is that they have been honest, and that's a good thing. More
by teky
Employees Worked With
Steve Sako, Ramiro Orozco
October 18, 2012
Fremont Toyota service is positively horrible. I was charged $771.40 for a 90k service on my Scion (by the way, their website says it's $419.95 but apparently they don't include a number of other requir charged $771.40 for a 90k service on my Scion (by the way, their website says it's $419.95 but apparently they don't include a number of other required service items on their website). This service was to include inspecting the breaks, flushing the coolant, and 8 more items. When I got it back there were still some noises so I brought it somewhere else to get inspected. I found that they did not do the work they said they did (no break inspection -- they said my breaks were at 5MM but it turns out they were nearly gone at 1MM! -- coolant was bad, tires were underinflated). They said they would do the work again. Of course it is hard to trust them so I asked for compensation instead. They refused. They said they would give me a free carwash/detail for my trouble. I don't want that -- I want the "peace of mind" that they advertise on their website and that I paid for. I have now been forced by Fremont Toyota file complaints. I have never done that and so am spending more time on this. I am completely frustrated with their service director, Alfred Shahgholian, who really just wanted to argue with me that they did the work and so won't give me any refund. He did acknowledge that they made the mistake on the breaks, and his service manager, Matt, said that flushing the coolant system "is art not science" and sometimes there is still contamination in there. That's bogus. I WILL NEVER GO THERE AGAIN. More
by sbernste
Employees Worked With
Alfred Shahgholian
July 04, 2012
Since 2005 I have had service on my Gen2 Prius at Fremont Toyota. From the beginning I lucked out with meeting 2 excellent service managers - Ramiro Orozco and Steve Sako. They have always given me fair esti Toyota. From the beginning I lucked out with meeting 2 excellent service managers - Ramiro Orozco and Steve Sako. They have always given me fair estimates of both cost and time needed for the work. They are courteous and the quality of maintenance could not be better. After a quarter million miles of smooth performance, I rate these gentlemen tops in their field and will return to Fremont Toyota. More
by EKobayashi
Employees Worked With
Steve Sako and Ramiro Orozco
June 21, 2012
I had continuing good service at my last visit. The staff are very friendly and knowledgeable including the person making the phone appointment, the service advisor, and waiting room staff. I have always wai are very friendly and knowledgeable including the person making the phone appointment, the service advisor, and waiting room staff. I have always waited for my car and it has been completed by the estimated time period. The facility is clean and the waiting room has a snack shop and comfortable chairs and tables. We leased our car through Fremont Toyota as we they gave us the best deal. I drive the 18 miles across the bay because I have always had a good experience. More
by robertl1949
Employees Worked With
Daniel Martinez
