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Fremont Toyota - Service Center

Fremont, CA

4.6
3,568 Reviews

3,568 Reviews of Fremont Toyota - Service Center

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August 16, 2023

Quick respond and job done which is better than the last time. Instead of driving infront of service area, customer needs to find his own car in a large parking space which is bad. No more pickup and deli More

by dennis.leong5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Fremont Toyota responded

Thank you for your feedback. We are glad to hear that you were happy with the quick response and the quality of the work done on your car. We understand that you are not happy with the changes to our service policies, and these changes may not be convenient for all of our customers. We appreciate your feedback and we will continue to work to improve our customer service. We look forward to serving you again in the future!

August 16, 2023

Very good and courteous service. Steve sako service advisor is always talking care of my needs. More

by RAJNISHAH589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Fremont Toyota responded

Thank you for your feedback! We're so glad that Steve Sako was able to provide you with such a great experience. Thank you for choosing Fremont Toyota and we look forward to serving you again in the future

August 16, 2023

Excellent service with Steve Sako will return for sure and will recommend to other relatives and friends More

by BSTART2126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Fremont Toyota responded

Thank you so much for your 5-star review! We are so glad to hear that you had an excellent experience with Steve Sako. We appreciate you recommending us to your friends and family. We strive to provide our customers with the best possible service, and your feedback helps us to achieve that goal. We look forward to serving you again in the future!

August 15, 2023

Very good service , my Toyota now looks good now. I like there and trust all their service More

by TNTH2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Fremont Toyota responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Fremont Toyota for your service needs and we hope to see you back again in the future.

Sep 06, 2023 -

TNTH2012 responded

Very good service

August 15, 2023

This was my first experience at this dealer and Maria made it fantastic. Maria greeted me as my car was in line with a warm good morning and assured me that she would be with me soon. Maria then followed More

by ANTONIOSWANCY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Fremont Toyota responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Fremont Toyota! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

August 15, 2023

It is quite nice to work with the friendly staff. Service was very good in terms of maintaining the timings. More

by MURALIRAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can't remember the staff worked with.
Aug 16, 2023 -

Fremont Toyota responded

What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Fremont Toyota. Have a fantastic day!

August 15, 2023

He is very nice and knowledgeable know his job thank you very much I appreciate it More

by ROYAHASHIMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Najibyar
Aug 16, 2023 -

Fremont Toyota responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!

August 14, 2023

Maria is 100% the reason why I continue to drive to Fremont for service on my Highlander. Her customer service is unmatched. She is always happy to help and incredibly patient with everyone. More

by ASHELLYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Fremont Toyota responded

That's what we like to hear! Maria is a great asset to our team, and we're lucky to have her. We truly appreciate your business and continued loyalty.

August 13, 2023

Whenever i go to this facility to do some tire change or oil change , they always makes me wait for more than 3 hours and doesn't even update you what's going to on your car.. ..poor customer service! More

by Cjcanlas2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ervin Sunga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Fremont Toyota responded

Thank you for taking the time to share your feedback. We take customer feedback very seriously and try to continually improve our service to our customers. We’re disappointed to hear that your recent experience with us was less than stellar, and we would like to speak with you more regarding your service visit to learn more. Please reach out to General Manager, Bill Mason, at bmason@fremonttoyota.com so we can discuss your concerns and try to restore your confidence in our business. We hope to hear from you soon.

August 13, 2023

I was pleased with the expediant service. Ramiro Orozco explained everything that was done for my 20,000 mile check-up. More

by JERRY_FORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Fremont Toyota responded

Thank you for telling us how we are doing and for choosing Fremont Toyota!

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