Fremont Toyota - Service Center

I used to be very happy with your service department but not at this time! I was not happy with Lori Landrum the Assistance Service Manager. She did not even introduce herself! Her service was not friend not at this time! I was not happy with Lori Landrum the Assistance Service Manager. She did not even introduce herself! Her service was not friendly as other Managers I had within the past ( since my first service in 2018 ) at Fremont Toyota ! First, she came to my car and ask what I want my car service , then she went around to take pictures , after that she gave me a sign to follow her into her office. She using her phone without saying anything to me until she hand to me the print out and told me to sign. Finally she answer when I asked when will the car is ready for pick up. Later she call me the car was ready and handed me the key but did not tell me where the car was parked! I had to went back to her office to ask where my car is park More

The service advisor was not professional . He ignored my calls when I called so many times to find out if my vehicle is ready. My appointment was for 1:30pm. I showed up @ 1:15pm . The service He ignored my calls when I called so many times to find out if my vehicle is ready. My appointment was for 1:30pm. I showed up @ 1:15pm . The service advisor attended me @ 1:55pm. More

Good communication and great execution. They told me it would take 2-3 hours and it took that exact amount. My car was very clean after and all maintenance was done properly. They told me it would take 2-3 hours and it took that exact amount. My car was very clean after and all maintenance was done properly. More

Dealership & service dept is nice and clean. Staff is cool. Would definitely come here for service for any Toyotas. Staff is cool. Would definitely come here for service for any Toyotas. More

The service is always good. Need to improve on explaining which services the customer needs and which is not necessary. Need to improve on explaining which services the customer needs and which is not necessary. More

The prices are fair and I don’t sense anyone trying to get more money out of me, the customer. The two gentlemen who served me were very kind. Firestone is a good place to bring your car in for service get more money out of me, the customer. The two gentlemen who served me were very kind. Firestone is a good place to bring your car in for service of any kind. More

I loved the service , attention and overall everything was easy, fast and excellent experience I will fully recommend coming. was easy, fast and excellent experience I will fully recommend coming. More

Professional & polite staff always! ! Micky has been “taking care” of me for years, he is da bomb!! ! Micky has been “taking care” of me for years, he is da bomb!! More

This store is very good, the staff are very friendly, I like it very much like it very much More

Excellent service, my appointment was easy to make and I was accommodated almost immediately. I was greeted with courtesy and John was very helpful. Car was serviced on a timely manner and I was able to p was accommodated almost immediately. I was greeted with courtesy and John was very helpful. Car was serviced on a timely manner and I was able to pick up the same day. I was a little disappointed because there was no free shuttle and I had to arrange my own ride home. More