Fremont Motor Rock Springs

I recently was on a cross country RV trip pulling a fifth wheel trailer 100 miles north of Rock Springs, when my RAM 2500 indicated a DEF System Malfunction. We were fortunate to contact Fremont and speak t wheel trailer 100 miles north of Rock Springs, when my RAM 2500 indicated a DEF System Malfunction. We were fortunate to contact Fremont and speak to Travis Poll, Service Advisor. When we arrived he said they were very booked and that it could take a week for a technician to evaluate the problem. He added that he would do everything he could to work it in their schedule. In the meantime, he offered a courtesy driver to take us to buy supplies while we awaited his reply. The next day he called to inform us that he was able get a tech to evaluate the problem and that the DEF tank needed to be replaced due to contamination. He arranged to have one shipped from Denver and had it installed as soon as it arrived. All along he kept us informed of their progress and the estimate he gave us was exactly what I paid for the repair. He even showed me the old DEF tank so I could see why the failure occurred. Travis and the other Service Advisors kept us advised and worked to get us back on the road in a matter of three days. We were obviously in a pinch and could have easily been taken advantage of under the circumstances, but instead, treated fairy and professionally like a valued customer. Thanks, Bill Smith Kennesaw, GA More

Erik was great to work with on my new wrangler. The service department also helped when I had a seat problem as well. The service department also helped when I had a seat problem as well. More

Travis Poll and the service department have never let me down. They go above and beyond every time I need thier services. Go to for me and I am sure they will continue the top notch service!!! Thanks again down. They go above and beyond every time I need thier services. Go to for me and I am sure they will continue the top notch service!!! Thanks again Travis!!! More

Everyone worked super well with me and I can't thank the salesman enough for all the hard work and dedication they put into getting me into the right car thank you all so much! salesman enough for all the hard work and dedication they put into getting me into the right car thank you all so much! More

This dealership and Eric treated us great. Thank you all! Great experience and I love my new Wagoneer Thank you all! Great experience and I love my new Wagoneer More

Service department was great and got both of my vehicles done in a timely manner even on a Saturday. Only had to wait for about 20 minutes for my second vehicle to get done. No complaints about the service done in a timely manner even on a Saturday. Only had to wait for about 20 minutes for my second vehicle to get done. No complaints about the service department Travis Poll and the rest of the service side go above and beyond to get my vehicles in for service. More

Place is terrible. Called for a little technical advice and was told "nope not going say anything that's why we have technicians and why we make the big bucks" Really that's how you speak to people. Will n and was told "nope not going say anything that's why we have technicians and why we make the big bucks" Really that's how you speak to people. Will never do any kind of buisness with these jokers ever again!! More

Never get my vehicle out when promised and never finish or fix the problem always needs more time and money. Don't trust. or fix the problem always needs more time and money. Don't trust. More

Just a routine visit but everyone was easy to work with. One of the tool room members replaced the batteries on my remotes and went out and changed my windshield wipers. One of the tool room members replaced the batteries on my remotes and went out and changed my windshield wipers. More

Took over a month to get my paperwork. Was told it was sent in mail they lied. Had to drive an hour to retrieve our papers to register my car. sent in mail they lied. Had to drive an hour to retrieve our papers to register my car. More