Fremont Mazda

Hi All,I want to share my personal experience with Hi All, I want to share my personal experience with Fremont Mazda. I bought CX9 from them in 2018. While doing paperwork, Finance manager sold me t Hi All, I want to share my personal experience with Fremont Mazda. I bought CX9 from them in 2018. While doing paperwork, Finance manager sold me the insurance package. He showed me some calculations and told me if I take the pre-paid maintenance package It will be beneficial. He charged me $1800 for that and got my signature on the document. It was late and after all the negotiation, I trusted him and signed it. When I went for servicing, I asked what is included in the package. To my surprise, I was told it covers basic engine oil change and tire rotation. It didn't cover full services such as cabinet filter changes, coolant filter and other services. Had I not bought the package and got to them for servicing, it would have cost me only $99. I followed up later with the dealership but so far they are not able to show me the benefit of $1,800 /- which they charge me. Now, all that calculation which was showed during the sales process is gone out of the window. By the time I understand everything and asked for cancelation, I have gone through 3 services and they said they will pay me back only $900. To my surprise, those 3 services cost only $99 each. (how do I know that it cost only $99 - because Fremont Mazda keep sending me reminder mail for each service and sending an offer that it cost only $99 for basic services). In Summary, they have delivered only $297 worth of value while charging $900. I asked them to correct the mistake. But they are not willing. Neither they are able to show me the value. I feel like during selling process they tricked me. And now, nobody cares. Sales Manager was very rude to me when I go them to correct it. I heard the owner, Mr. Abby is a good and reasonable person but somehow he is also not helping. Not sure what option do I have. Seems like I lost $1800 for nothing. Folks, please let me know if you know what are the options do I have. How can I get help either from dealers or other channels? More

They recommended we flush the oil and coolant because they were both very dirty. (0ver $400) We took it another mechanic and it was all clean. Coolant flush recommended over 100,000 by Mazda and ours h they were both very dirty. (0ver $400) We took it another mechanic and it was all clean. Coolant flush recommended over 100,000 by Mazda and ours has 39,000 miles. Soo Disappointing. The one repair that they wanted to charge us $471 was $198 at another shop. So unethical. More

I a great experience at the Fremont Mazda. My first visit was over a year ago when I begun my car search and was curious about Mazda. I spent a couple of hours with AJ (sales person), test driving dif visit was over a year ago when I begun my car search and was curious about Mazda. I spent a couple of hours with AJ (sales person), test driving different models and looking at pricing. At the end of the day I did not purchase a vehicle. AJ was very helpful, honest, and did not push me to make a decision that day. Recently, I decided it was time to finally purchase a new vehicle. After researching for a couple of years and through my car shopping experiences, I was determined to return back to AJ. (Luckily I had his phone number saved!) I made an appointment, showed up to test drive again, and made a car purchase within a few hours. Again, AJ was extremely helpful and was very honest and upfront about car pricing. He made my car shopping experience very enjoyable (which is unusual in my opinion). I would highly recommend for anyone looking for a new/used vehicle to check out Fremont Mazda. Please ask for AJ, you will not regret it! More

They were not able to keep word on quote I have purchased 2 cars from Fremont Mazda and was delighted before, so I am not angry at them for not keeping their word in this instance. Still, aft I have purchased 2 cars from Fremont Mazda and was delighted before, so I am not angry at them for not keeping their word in this instance. Still, after communicating back and forth with my sales associate on a formally documented written price quote prior to coming in to the dealership during COVID-19, the quote was not honored when my wife and I went in to pick up the car. I even sent the formal quote to the head of sales to confirm price before coming to the dealership, to make sure everything was lined up in advance since we are in COVID shelter in place. As soon as I completed all of the paperwork in person for the CX-5, another person from the sales leadership team came out and said they could not honor the price stated in their written quote but would sell the car for $1900 more than the quote. I think that is poorly done by the dealership who blamed a computer error that several people had experienced. If that was the case, they should have informed me in advance, particularly given our multiple instances of phone and email communication prior to the sale. Very disappointed since I had planned to buy two more cars from them when my two college seniors graduate next June. Yes, we have been a happy Mazda family. Rethinking Mazda and my dealership. More

I would give 0 star if I could. Terrible customer service who avoids interactions and demonstrates reluctance to help out with issues post-sales. I regret doing business with them. who avoids interactions and demonstrates reluctance to help out with issues post-sales. I regret doing business with them. More

Excellent Customer Service After searching for a while, I found the best deals at Fremont Mazda. Further, Jason was excellent at finding the right vehicle for me. I would defi After searching for a while, I found the best deals at Fremont Mazda. Further, Jason was excellent at finding the right vehicle for me. I would definitely recommend this dealership. More

Hey, this dealership is super awesome. People are very friendly and easy to work with. I compared the prices with others and got the lowest price for my new Mazda CX5. Super happy !! friendly and easy to work with. I compared the prices with others and got the lowest price for my new Mazda CX5. Super happy !! More

Service Contract I purchased a new 2016 Mazda 3 at the dealership. At the time the sale manager sold me a 5 year service contract for $1725 and assured me that the co I purchased a new 2016 Mazda 3 at the dealership. At the time the sale manager sold me a 5 year service contract for $1725 and assured me that the contract would included all major service excluding wear and tear. I accepted and as it turned out when I took my car in for a 37,000 miles service today for the scheduled service, it didn't even include an air filter. I asked the service dept. at Oaktree Mazda dealership to look into what that service contract covered. They told me it only cover basic oil changes and tires rotation. It is a total ripped off. I will not recommend this dealership. More

overwhelm and upsell service center Overcomplicated a simple oil/filter change and tire rotation service by using big words to confuse as well as threaten that we may be jeopardizing the Overcomplicated a simple oil/filter change and tire rotation service by using big words to confuse as well as threaten that we may be jeopardizing the car's safety if we didnt do what advisor was recommending. Advisor said that we'd have to pay for a more expensive service to get a certified mechanic. They quoted over $300 and advisor said injector cleaner, "cleaning the crankcase" and siphoning the fuel tank to clean the fuel filter were needed... What a joke. Nearby Mazda dealer quoted us less than $100 for their service package (oil/filter change, tire rotation, fluid top-off and full inspection). Car is a 2017 with less than 10k miles. Will not be back. More

Horrible Customer Service It's extremely difficult to reach out to the customer service and if by any lucky chance you manage to, the will procrastinate. They won't reply to yo It's extremely difficult to reach out to the customer service and if by any lucky chance you manage to, the will procrastinate. They won't reply to your emails or take your calls. Good luck doing business with them More