Fremont Ford
Newark, CA
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Vehicle wasn't repaired, even thro it was in the shop for 11 days. Returned with panels not installed correctly and missing parts. No phone calls giving updates. I will not use this Dealer's service departme 11 days. Returned with panels not installed correctly and missing parts. No phone calls giving updates. I will not use this Dealer's service department anymore! More
Greate service and good communication with customer (me). Service appointment was to take care of 2 recall notices and normal maintenance. All done in a timely manner and will use Fremont Ford for my next se Service appointment was to take care of 2 recall notices and normal maintenance. All done in a timely manner and will use Fremont Ford for my next service for sure More
I had two E-series vans in for scheduled maintenance and a list of additional service items. Peter Peknik was on top of things. He got everything done that we discussed, and all on time. There was good comm a list of additional service items. Peter Peknik was on top of things. He got everything done that we discussed, and all on time. There was good communication throughout and he kept me notified about any issues that came up. I appreciate the good service..... More
They guys and gals here took great care of me! They didn’t pressure me into any direction, they answered all my questions with a wealth of knowledge. They were helpful through the entire process didn’t pressure me into any direction, they answered all my questions with a wealth of knowledge. They were helpful through the entire process More
Jaeson helped us on trying to trade in our vehicle with a new one, everyone was very helpful, they all worked together to get us the best rate we can have. We’re very much happy for their service. Great peop new one, everyone was very helpful, they all worked together to get us the best rate we can have. We’re very much happy for their service. Great people, great teamwork. We couldn’t have ask for more. More
My wife and I have dealt with Fremont Ford for over 15 years. She bought her 2005 Mustang from them and they make sure it is serviced regularly and always looking pretty. She recently had a minor "fender years. She bought her 2005 Mustang from them and they make sure it is serviced regularly and always looking pretty. She recently had a minor "fender bender" and they fixed up like new Kudos to the body shop. Over the years we have had a few difficulties with Fremont Ford but the good out weighs the bad. I also,drive a Taurus SHO and they take good care of it also. More
This is by far the most unprofessional, unprepared service department I have ever encountered. The departments do not communicate. I wish I could give negative stars. This review is not based off of j service department I have ever encountered. The departments do not communicate. I wish I could give negative stars. This review is not based off of just one service appointment; this review is taking into account MULTIPLE appointments where they have INCORRECTLY installed fuel filters, NOT HAD THE PARTS IN STOCK and not only not had the parts; but created an appointment, let us wait for the part and then after only 4 hours of wasting our time, told us they didnt in fact have the part and that we had to reschedule. Save yourself the pain and time and go somewhere else. The employees should be ashamed and embarrassed. More
I have had the pleasure of working with the management and professional staff members of Fremont Ford. The level of professionalism and service is exceptional! and professional staff members of Fremont Ford. The level of professionalism and service is exceptional! More