Fremont Ford

Their internet sales person was rude; I asked for a price quote multiple times, and A.J. finally gave me a quote with a sarcastic tone giving me 24 hours to reply. I found a better deal elsewhere, but AJ wro quote multiple times, and A.J. finally gave me a quote with a sarcastic tone giving me 24 hours to reply. I found a better deal elsewhere, but AJ wrote back several days later stating that I wasn't serious about a purchase and that he doubted I found a better deal. So in essence he called me a liar. Don't waste your time with this dealer. There are plenty of other quality Ford dealers in the area. More

I recently purchased two Fiestas at Fremont Ford and would recommend this dealership to anyone. Dustin Roberts and A.J. made the process so much easier than I was anticipating. They found the right ca would recommend this dealership to anyone. Dustin Roberts and A.J. made the process so much easier than I was anticipating. They found the right cars and answered all of my calls and e-mails right away. In the end we received great service and now have two great cars! More

I found a used Honda that Fremont Ford had advertised online, and from the moment I talked to Bao "The Guy that Cares" until I picked up my car a few days later after having had leather installed, I kept online, and from the moment I talked to Bao "The Guy that Cares" until I picked up my car a few days later after having had leather installed, I kept waiting for someone to drop the ball on the most amazing service I have ever experienced - it never happened. I was treated with respect from the start, Bao and Shunn were knowledgeable about the attributes and workings of Hondas (obviously not an expected area of their expertise), Shunn drove us to the bank as it's location was a bit confusing to explain to us, Bruce the Used Car Manager answered all my mechanical questions and even got a great "paint touch-up guy" to the lot within an hour. Troy the Finance guy quickly, and in the most basic terms, explained the warranty plusses and minuses so we could make an informed decision, gave us a great finance rate and had us on our way in no time at all. A few days later when we picked up our car at closing time (after the leather installation -beautiful quality workmanship and a perfect match by the way), Michael from the Service Department couldn't have been nicer; he took the time to explain a few recommended maintenance practices, and reminded us we had a free Service visit coming up "so Fremont Ford could show us what a great Service Department they have". If I've been more than a bit long-winded here it is because I have experienced plenty of mediocre and downright lousy service in my time, but if you ever want to see how SERVICE can be and should be done, Fremont Ford is the first place you should go! More

Last week I got an e-mail reminding me that my lease is expiring, which I thought was pretty nice. I sent an e-mail back and got a list of vehicles with pictures that was in my budget I never thought buyin expiring, which I thought was pretty nice. I sent an e-mail back and got a list of vehicles with pictures that was in my budget I never thought buying a car could be this easy. I then went to the dealership and the people were really friendly they even offered to get me some coffee which was nice too. After I test drove the Fusion it fit my budget and needs, I really liked the fact that I didn’t have to walk around the dealer forever loking at cars and their information. Everything was all ready for me and all I had to do was go to finance which was surprisingly painless they really helped me out to make the financial arrangements. Bravo to Fremont Ford More

Go to Dustin Roberts! I don't know about the rest of the sales staff, but this young man is very customer friendly! He works really hard to get the price you want, for the car you want. He doesn't "play" th sales staff, but this young man is very customer friendly! He works really hard to get the price you want, for the car you want. He doesn't "play" those salesman games! I will warn you about the Finance and Insurance salesmen. The one I got tried to shove stuff down my throat I didn't want or was interested in. If it wasn't for the Finance Director, Fabian, I would have sent the car back! Anyway, I highly recommend contacting Dustin when you are in the market for a new or used car. More

I cannot begin to explain how hepful Dave was with this purchase. Both my wife and I had no stress in making this deal, because D made it so easy for us. He was straight forward easy going and anserwed all purchase. Both my wife and I had no stress in making this deal, because D made it so easy for us. He was straight forward easy going and anserwed all of our concerns. He did most of the work while we were at home, which was great. When we finally got to the dealership he had a few different options on cars to drive and look at. He let us take our time and drive different cars until we decided on the Escape. Then he basically did everthing else. I will buy all my cars from D More

For a variety of reasons we hadn't bought a new car in the past 5 years. We weren't looking forward to the experience. However, we were pleasantly surprised by the experience we had purchasing our 2010 Fu the past 5 years. We weren't looking forward to the experience. However, we were pleasantly surprised by the experience we had purchasing our 2010 Fusion. We must have driven both Kevin and Dustin crazy because my wife and I never seemed to be able to get to the dealer at the same time. Our schedules were pretty crazy and the whole process took about 3 weeks by the time everyone in the family had their say about the Fusion. Once it passed the teenager test I knew we had found the right car. When we finally sat down on a Sunday afternoon at the end of Thanksgiving weekend the purchase process was pretty straight forward. While we had done some homework on the Internet we found that Dustin presented the options, available cars, price deals and financing in a very straight forward and clear manner. I never felt we were being sold anything and did feel we were getting the best purchase price for the car. The fact that Zero percent financing was available helped the decision but even the regular financing packages offered were better than our bank or credit union. During the purchase process we were able to speak with 2 sales people Dustin and Kevin and the sales manager as well. Everyone was low key and helpful. We never felt our questions were avoided and as I said above we always felt we were getting clear explanations. The car is the BEST!!! Ford has done an exeptional job putting the 2010 Fusion together. While we had decided before the car was selected as MotorTrend's Car of the Year it was a real confidance booste when the Fusion won the award. We got the SEL V6, with sunroof, Sony 12 speaker sound system, and Sirrius satelite radio. We have had the car about 2 weeks and we have found nothing to take it back to the dealer for repair, everything was right just the way we picked it up. We love it and Fremont Ford, Dustin and Kevin are great people to work with. Thanks. Walter Wodka. More

If you want to be treated fair prior to, during and after a purchase of a vehicle this is not the dealership! If you want the epitomy of what a car dealership is perceived to be in the public eye, then this a purchase of a vehicle this is not the dealership! If you want the epitomy of what a car dealership is perceived to be in the public eye, then this is your place. The employee's of the company are respectable and courteous, the management and owners have their own philsophy. I think they forgot their Mission statement of their company. I purchased a used vehicle from this franchise dealership. They stood behind this vehicle and raved as to what a great vehicle it was and how they only obtain quality vehicles that would represent their dealership. The presentation was positive on behalf of the sales person (Troy) and Finance (Leon). The specifics as set by one of the owners (Mike Pattelo) was pathetic. After completion of financing paperwork, I was presented one key. I asked for a second key and they presumably looked. I was then advised that they did not have one, but I could easily get one made. I assumed this to be a couple of dollars and said it shouldn't be no big deal. I proceeded to the vehicle that I was told would be fully detailed. I did not know that washing a car is classified as detailed. I looked over the vehicle and noticed no cigarette lighter. I ask for it and they looked into and then told me there wasn't one. I should note, this vehicle only had 15K miles on it, and was 1 year old. There was no notations on the vehicle as to any missing parts. Again, I figured no big deal, I will check into it. To my amazement, I call the manufactuerer dealership for the parts, the key is $35 and to program it is $150. I was never told there was a "chip" in the key. I ask about the lighter and was advised you had to buy the entire unit $40.00. I call Fremont Ford back and the owner (Mike Pattelo) states since he gave me a discount of $100 for floor mats, this should cover the expenses. Dealer floor mats, $75.00. I asked if there was anything they could do or have a sub-contrator who could give me a discount. Response, nope! This is intriguing since Ford has these type of keys for their cars. You would have thought they would have had to use a sub-contractor at some time to make one for a customer. You would have also thought they would have told me how expensive these keys are to be made. The vehicle was a 2004 Mitsubishi Eclipse (actually sold in 2005). I know it was not a Ford, but Fremont Ford purchased it and then placed it for sale on their lot. It was a product they were willing to represent and supposedly stand behind. They are a franchise dealership that claims to be customer service oriented. This is false. I will not forget the statement told to me by one of the managers who I advised to the situation. "You drove off with the vehicle, so you are on your own". This was 3 days after I bought it. I guess they should look up the terms, customer service, ethics, integrity, honesty, professionalism, etc. More