Fremont Ford

Service Visit- Day After Thanksgiving Even though service was busy, Robert still got me in and out in 24 hours! (Usually at Brokaw they take up to 1 week forsameservice!) Even though service was busy, Robert still got me in and out in 24 hours! (Usually at Brokaw they take up to 1 week forsameservice!) More

Absolute disappointing and stressful experience. I am speaking for my own experience, I know not everyone's experience will be the same but I am simply stating my own disappointing experience and abs I am speaking for my own experience, I know not everyone's experience will be the same but I am simply stating my own disappointing experience and absolute stress that Fremont Ford has put me through. Keep in mind that I work at a service department for a different car line so I generally know how the system works. My experience with the service department at Fremont Ford was rather disappointing and quite depressing. My car was in with Ford for about a month and a half. In this month and a half I was faced with poor communicative skills and tons of overpromising from my service advisor. I always had to make the initiative to contact my service advisor for updates on my car, something that should never have to happen. Service advisors should always be the first to communicate with the customer and keep providing updates frequently. On top of this, I was put through overpromising from my service advisor of when the parts would come in and when my car would be finished. It was extremely disappointing to find out that my car did not start getting worked on until the fourth week of my vehicle being with Fremont Ford. Considering my car being with Fremont Ford for a MONTH AND A HALF, you would think they would have the decency to offer a loaner vehicle. Nope. I asked and was denied. They were lucky that I am lenient and had a spare car at home, however not all customers will be in the same position. Upon finally getting my car back, I have found that there were discrete scratches on my vehicle from the detailing department. It was quite obvious that my car was rushed through detailing and scratched from the clay bar detail. It is very unfair to me because I did not even request for my car to be washed/detailed. I also told my service advisor about this, and once again I was denied and he refused to do anything about it. Lastly because of all of this I had hoped for them to accommodate and cover the last service that I needed to be done free of charge but once again I was denied. Through all of this, I tried to contact the Service Manager and even left voicemails but have still not received a call back. Therefore I have lost all hope with this dealership and have come to conclusion that Fremont Ford lacks the work ethic and moral decency to keep customers satisfied and pleased with their experience. Fremont Ford simply does not care for their customer. More

Took my truck in for a service The service advisors are always friendly and answer all your questions-bought the truck at Fremont Ford and have had it serviced there since i purchas The service advisors are always friendly and answer all your questions-bought the truck at Fremont Ford and have had it serviced there since i purchased it-has over 107,000 miles and still running strong-probably the best dealer i’ve ever dealt with More

Excellent Customer Service Reza was amazing, he went above and beyond to help me get my first car. Excellent customer service and very friendly! from the moment we met with him Reza was amazing, he went above and beyond to help me get my first car. Excellent customer service and very friendly! from the moment we met with him until we left. I would highly recommend him to my family and friends, Reza is the best! More

great dealership and great service department We have bought one vehicle from this dealership and we have both of our Fords serviced here. The service department is second to none. They diagnose a We have bought one vehicle from this dealership and we have both of our Fords serviced here. The service department is second to none. They diagnose and repair things correctly the first time. True professionals. I've always had a good experience here. Been coming here for 3 years. More

Great Customer Services Eddie was really helpful. All the team members are also very helpful. We were not being hasle around and they are easy to work with! Eddie was really helpful. All the team members are also very helpful. We were not being hasle around and they are easy to work with! More

2028 Ford Fusion Christine was very helpful to me during my process and transition from my reaquired Ford Focus to my Fusion. I am very grateful to her. Christine was very helpful to me during my process and transition from my reaquired Ford Focus to my Fusion. I am very grateful to her. More

I am glad that my car was not stolen. Never went there again Update: I went back for unfinished car wash, Bradly and George was hiding my car key and not letting me know my car was done for more than an hour. Update: I went back for unfinished car wash, Bradly and George was hiding my car key and not letting me know my car was done for more than an hour. My car is expedition. I had been waiting and waiting until I heard someone stolen an expedition from their parking lot, and start wondering if that's my car. I went to the back and found out my car was done more that an hour ago. I wouldn't be surprised that someone can stole cars from them easily, considering this place is under this kind of management and with this kind of employees. This place is a joke. Dealership got to charge a much higher price because of the better service. I use to think that's fair until I met Bradly Maples at this dealership. he Is very unprofessional and know nothing about customer service. First he was trying to sell me the service of changing cabin filter then found out my car doesn't even have one. Then I waited one hour and forty minutes for the shuttle. The service of this dealer sucks as well. Bradly promised that my car will be done before 11:30. Which didn't and I have to came back the second time to wash the car. Just don't promise something you cannot deliver, how hard is that? If I know that ahead of time, I would make a different arrangements for my schedule. While waiting for the stupid shuttle, I saw other advisors kept checking on their customers, kept them updated with the status and apologized for the delay. Bradly did nothing but sitting in his office. I had to go and ask him. The car wasn't finished until 12pm which is 30 minutes late and I have to came back for the included car wash. Bradly don't even pretend to care. When I came back for the car wash, I parked my car at the drive way for more than half hour and not even one employee came and ask if I need help. This place sucks. I use to go to capital ford until I recently moved to this area. Capital ford is great. I would rather went 30 minutes more there next time. With this kind of service and unprofessional employee I highly doubt that they would sell their cars honestly. I would highly suggest you guys find somewhere else to buy your car. More

Awesome Customer Service Ever since we got to the Fremont Ford, they welcomed us energetically. Our Sales Representative Jack Anderson, was able to answer all our questions an Ever since we got to the Fremont Ford, they welcomed us energetically. Our Sales Representative Jack Anderson, was able to answer all our questions and assist us on finding the perfect vehicle that we were looking for. During the process of the sale, from start to the end, they were able to make sure that I understood everything that I was signing and that any concerns that I have were answered clearly. The whole process were handed to me with multiple options to make the final decisions and I was not rushed. Their service was way better than other dealers I've visited in the past. Here, they put the customers first and meets all the criteria that the customers required within good reason. More

Help find better option Great, helped find better deal, just should be honest in sales. Else everything about sales was great. Finance team assisted in lease terms. Thanks fo Great, helped find better deal, just should be honest in sales. Else everything about sales was great. Finance team assisted in lease terms. Thanks for getting good car. More