Freeway Ford

The guys at the Quick Lube were so nice and helpful. They told me about the service plan I had on my 2012 Escape, it made my day!! Thank you. told me about the service plan I had on my 2012 Escape, it made my day!! Thank you. More

Bad battery discovered during oil change - had to push hard to get warranty coverage. A vehicle less than 2 years old with a bad battery? A paid extended warranty from your dealership and I have to argu hard to get warranty coverage. A vehicle less than 2 years old with a bad battery? A paid extended warranty from your dealership and I have to argue about battery replacement warranty? Service would not drive my wife home when the vehicle had to be kept another hour for battery test. Apple & Shakopee Ford have given us free loaner vehicles for service issues, and we bought from you and can't get a ride. That's sad. More

been going there for a long time they were polite ams curteaus they said how long it would be and it was done in the time said curteaus they said how long it would be and it was done in the time said More

I have be buying Ford products since 1972. Using Freeway Ford since 1988. Bill Campbell has been has been my sales rep since 2000. The attention I have recieived from both the service department and sales i Ford since 1988. Bill Campbell has been has been my sales rep since 2000. The attention I have recieived from both the service department and sales is what keeps me comming back to Freeway Ford. Craig Schiller More

I now have to wait for my 18" new tires (4); dealership thought my Edge was 17" - I will be going back on Wed. (2/22) to have the 18" New Tires installed. I would like to have a lifetime rotati dealership thought my Edge was 17" - I will be going back on Wed. (2/22) to have the 18" New Tires installed. I would like to have a lifetime rotation on all tires, BUT ALSO ADD THE "HAZARD PACKAGE" included on these 18" expensive tires (to help cover the added inconvenience of returning to the dealership again). Originally, my visit on Monday, 2/20 was for a 37,500 mile check-up, oil change, and the install of the FOUR new tires. Pls. consider the upgrade for lifetime rotation and HAZARD PACKAGE. Thank You (Pat T. Tennis) More

Freeway Ford went above and beyond to find a 2011 F-150 for me with the new model year already being out. The truck is second to none. This is my second vehicle from Freeway Ford but it won't be the last for me with the new model year already being out. The truck is second to none. This is my second vehicle from Freeway Ford but it won't be the last. Thanks Guys! More

They failed to fix a problem during warranty period on multiple attempts and then when warranty period expired (even though I purchased best warranty offered) it was now my problem. Terrible service exper multiple attempts and then when warranty period expired (even though I purchased best warranty offered) it was now my problem. Terrible service experiance throughout my warranty period and the staff (other than when I was buying) had no understanding of what a customer is. They do not want your business period. Mike Umlauf and the new sales manager should be fired. There are too many unemployed people who could do a better job out there. They also refused to give me any info on who their management was to get a better understanding on the issue. Pathetic is all I can say More

This dealership is top notch. They always explain what is wrong with my car and how they can fix it. Then they fix it in a timely manner and it stays fixed. They are always considerate and treat me, as a wom wrong with my car and how they can fix it. Then they fix it in a timely manner and it stays fixed. They are always considerate and treat me, as a woman, with respect and they never talk down to me as some repair shops have in the past. I have bought my last three cars from Freeway Ford and will also buy my fourth when the time comes. More

My experience with Freeway Ford and with the sales staff particularly was very good. Derek was very easy to deal with and Brian was very accommodating and knowledgeable. particularly was very good. Derek was very easy to deal with and Brian was very accommodating and knowledgeable. More

The service writer was very helpful in explaining the diagnosis of the problems with my vehicle. The vehicle had to be kept overnight, but the explanation why was easy to understand. diagnosis of the problems with my vehicle. The vehicle had to be kept overnight, but the explanation why was easy to understand. More