Freeway Ford

Great immediate service when looking at the Ford Fusion we were interested in, even though it was right before close on a Friday. Sales person had car pulled up and ready for us in the morning when we cam we were interested in, even though it was right before close on a Friday. Sales person had car pulled up and ready for us in the morning when we came in to see it again/take it for a test drive. The car itself was fine, so we started the negotiation process. We agreed on a price, interest rate, monthly payments, and a few repairs decently even though they cycled two different people in addition to the sales person in front of us. When everything was "agreed upon," we waited almost an HOUR for the papers and NOBODY paid attention to us. All staff scattered and let us just sit in the office the entire time. FINALLY someone said we were next for papers AFTER we asked directly. HOWEVER, the person came out and called for ANOTHER person in line before us. So more waiting. We were livid, since it takes about 20 minutes for the first part of that process, and can take up to an hour for each deal. When we finally met with someone, she waltzed across the entire showroom for five minutes before "finding" us. When she sat down, she told us the car was "as is" and had hail damage. This was news to us, as the sign on the car had the 30 day/1000 mile warranty box checked and NOBODY had said ANYTHING about hail damage. We demanded to see what they were talking about and were brought to our car, which had been cleaned up. Without the dirt, the damage was everywhere. They refused to drop the price for the damage AND told us that they were not going to be able to get the agreed upon interest rate. We were done. Walked out. Would NOT recommend this place for ANYTHING. They are poor service, quality, and trust all around. Awful. More

We brought our car in for warranty service at Freeway Ford since they're the closest Ford dealer to our home even though we didn't buy our car from them. There were a few build issues with our car and Fr Ford since they're the closest Ford dealer to our home even though we didn't buy our car from them. There were a few build issues with our car and Freeway Ford was not willing to help. They claimed that the noise we heard in our steering is normal, claimed than an incorrectly installed door trim panel was acceptable and claimed that there was nothing wrong with our rattling headliner and that we would just have to live with it. I have since taken our car back to the dealer where we bought it and all of these issues have been resolved under warranty. I had a bad experience with the New Car Sales Staff at Freeway Ford when we were shopping for our car but decided to give them a chance for Service business since they're so close to where we live. I will never go back to Freeway Ford. Sandy was courteous and friendly but since Freeway Ford wouldn't help us I can only assume that she wasn't helping us since she was our Service Writer. More

While out on test drive we had to stop for gas. While putting gas in the car Rob stood by the pump smoking, then when he got back in the car he made the car reek of cigarette smoke. When I'm going to spe putting gas in the car Rob stood by the pump smoking, then when he got back in the car he made the car reek of cigarette smoke. When I'm going to spend $30k on a car I'm going to test drive my way. I had a detailed list of items to evaluate on the car and instead the whole time we were out Rob kept trying to rush me back to the dealership, probably so he could have another cigarette. So then I took him back so I could either continue the test drive by myself or so he could find someone else. He was not willing to do that but instead continued rushing me and preventing me from properly evaluating the car. Then once we returned to the dealership I was sitting in my car making notes about the car on my evaluation sheets and I overhear him complaining about me to another employee while they're both out having a cigarette. I will be calling the sales manager to complain about his service. I only ended up being stuck with Rob because Tim was too busy and not willing to help me when I came in. More

I really enjoyed the great personalized customer service Kevin & Lincoln provided to my partner and I. I can definitely see why USAA had recommended going with your dealership, as the personalized customer Kevin & Lincoln provided to my partner and I. I can definitely see why USAA had recommended going with your dealership, as the personalized customer service and attention by far rivaled all of the other dealerships that I worked with (over 10). More

FAST SERVICE SETUP GOT ME IN WITHIN 2 DAYS AND HAD IT FINISHED THE FOLLOWING DAY. ONLY ISSUE WAS A SMALL PIECE OF THE GRILL THAT WAS CRACKED WAS TOTALLY BROKEN WHEN WORK WAS DONE. FINISHED THE FOLLOWING DAY. ONLY ISSUE WAS A SMALL PIECE OF THE GRILL THAT WAS CRACKED WAS TOTALLY BROKEN WHEN WORK WAS DONE. More

I appreciated how honest and attentive Sxott and the mechanic he was working with were. When they initially couldn't diagnose the problem, they set forth to contact the right people to resolve the issue mechanic he was working with were. When they initially couldn't diagnose the problem, they set forth to contact the right people to resolve the issue. I am very happy with the service I received and I will be back. Thank you! More

Mark is very personable. He takes the time to listen and explain. He makes one feel confident and reassured in the quality of service received. explain. He makes one feel confident and reassured in the quality of service received. More

I do ALL my vehicle maintenance here. On this visit I needed only an oil change which had been purchased last Fall in a package. I asked them to note the conditions of the brakes because I thought they w needed only an oil change which had been purchased last Fall in a package. I asked them to note the conditions of the brakes because I thought they would be due for future service. After the initial inspection, the service advisor told me that I need more maintenance on more than just brakes. I was shocked at the estimated cost he gave me. The brakes alone he estimated at $800. The price listed on the wall in the service office is $149 per axel. Where does the $800 figure come from? In addition, he suggested shocks & struts with estimates of $780 rear and $580 front. There were other minor maintenance issues also. I asked for any maintenance discounts for any needed repairs and was told there are no discounts. In prior service visits, the advisor usually finds me a maintenance special coupon or discount. I see how much you appreciate my business! So much for being a loyal customer! I got opinions and estimates from other maintenance facilities. For the first time, I will be taking my vehicle elsewhere for maintenance. I'll only return for the final oil change I already paid for in the package. More

Overall we have never had an major issues. Sometimes though we take our vechiles in for one thing and the find out they need a bit more work. We both have older fords with no car payment so the extra co though we take our vechiles in for one thing and the find out they need a bit more work. We both have older fords with no car payment so the extra cost is usually do to that. Overall, the service and workmanship is great. Thanks. More

I stopped in after an oil change to ask about a problem with the sync system. He got me in right then and there and had the shuttle bring us to McD's while then looked at the car. About 30 min later they c with the sync system. He got me in right then and there and had the shuttle bring us to McD's while then looked at the car. About 30 min later they came to get us and said it was all fixed. It works great and it was so great to not have to come back later for another appointment since I was already there. Thanks guys. Deb Garrett More