Freeway Ford

Problem was not fixed! In the past they have been great, recently not so much. My service truck has been in the shop for almost 3 weeks this month for the same problem with In the past they have been great, recently not so much. My service truck has been in the shop for almost 3 weeks this month for the same problem with no confidence in repair. On the sales side, I’ve instructed them to find me a new truck and give me a solid fair number for mine, no response. Needless to say I’m moving on to another dealership, it’s really too bad because I’ve boughten several vehicles from them and my service has always been done there including buying tires for the 4 cars/trucks I own, they don’t recognize a loyal customer and they sure don’t seem to take care of them. Finance department is great! More

New vehicle purchase Very friendly and personable staff. They were able to answer all my questions and a joy to work with. There was a great selection of vehicles. I am ex Very friendly and personable staff. They were able to answer all my questions and a joy to work with. There was a great selection of vehicles. I am extremely happy with my new F-150! More

Freindly Everyone was friendly and easy to work with. I would highly recommend them. They all went out of their way to make my experience enjoyable. Thank you Everyone was friendly and easy to work with. I would highly recommend them. They all went out of their way to make my experience enjoyable. Thank you Freeway Ford. More

Professional, great customer service, and very helpful These guys were great, They were willing to do whatever it takes to make the customer happy, they did their best to find me the car that I waned, they These guys were great, They were willing to do whatever it takes to make the customer happy, they did their best to find me the car that I waned, they did great on customer service, and they were very helpful, I appreciate the help and I will recommend to anyone who is buying a car. More

Very friendly, attentive staff Came in for a routine oil change, The staff checked for any service notices, did not find any, finished on time, and communicated very well when thing Came in for a routine oil change, The staff checked for any service notices, did not find any, finished on time, and communicated very well when things were complete. More

Good, but better if I had a squealing noise that needed fixin', and I trust the dealership technicians, so I continue to take my truck to Freeway Ford. On this occasion, I had a squealing noise that needed fixin', and I trust the dealership technicians, so I continue to take my truck to Freeway Ford. On this occasion, I made an appointment on-line, which allows for choices of date and time. Once I made the appointment and added all the data (name, phone, email) the system said it was complete. Here's the "better if" - I never received an email confirmation of the appointment. I had to call the service department to confirm the appointment myself, which defeats the purpose of making an on-line appointment. A simple email confirm stating that the appointment was made and some basic info would have been comforting for me to receive. I'm sure the appointment system has that feature, please start using it. Otherwise, the appointment was fine, no issues, Tyler spent time explaining the repair to me, and met me afterwards to talk about the parts warranty. The price of the repair was high, but I expect that from a dealer service center. I also expect it to be fixed to manufacturers standards and with Ford parts and a warranty for the parts, so you get what you pay for. Thanks! More

Stress and pressure free My wife handled all of the details regarding the purchase and she said that her salesperson, Patrick was not pushy in the least. She chose the vehicle My wife handled all of the details regarding the purchase and she said that her salesperson, Patrick was not pushy in the least. She chose the vehicle that best suited our family and she was happy with the deal that was offered. I went to the dealership to finalize the deal and had a nice experience myself in dealing with Patrick. He was very personable and made the transaction smooth and stress free, we were in and out of there in an hour. I would definitely refer this dealership to people who are looking for a comfortable and relaxed car buying experience. More

Awesome service Dude in quick lane was awseome! Super friendly! Even shook my hand! I won’t go anywhere else for oil changes, etc! Thanks dude! Happy holidays! Dude in quick lane was awseome! Super friendly! Even shook my hand! I won’t go anywhere else for oil changes, etc! Thanks dude! Happy holidays! More

Still not fixed Made an appointment to have my stereo fixed they did not get it in that day I had to leave it overnight the next day they said it was ready like at 8 Made an appointment to have my stereo fixed they did not get it in that day I had to leave it overnight the next day they said it was ready like at 8 AM when I picked it up it still wasn’t working obviously they just don’t know how to fix it or they just didn’t want to deal with it..but why do I make an appointment and bring it in then I just bought the darn thing More

Service I usually do not respond to these types of surveys. Received great service in a timely many over the last 2 years at this facility. I usually do not respond to these types of surveys. Received great service in a timely many over the last 2 years at this facility. More