Freeway Ford

great experience in buying a car all the members of the Freeway Ford team make our vehicle purchase experience great. From the General Sales Manager to the Sales Representative to the all the members of the Freeway Ford team make our vehicle purchase experience great. From the General Sales Manager to the Sales Representative to the Finance Manager, they all presented the dealership as one that had my needs in mind as we completed the transaction. More

Quick turnaround and Service Advisor Walter was very helpful I called Freeway to see when I could get in to have my brakes looked at. I received immediate assistance with getting my vehicle in the next day. Walt I called Freeway to see when I could get in to have my brakes looked at. I received immediate assistance with getting my vehicle in the next day. Walter Odell was the Service Advisor and was very helpful. More

pleased got attended to right away and while waiting talked to a sales person about brush fenders and was helped immediately. the experience was very pleasing got attended to right away and while waiting talked to a sales person about brush fenders and was helped immediately. the experience was very pleasing. More

CMax Audio Module Replacement Dean diagnosed an audio module failure. This was confirmed by a full diagnostic. AM was replaced and I picked up car as scheduled. So far, everythin Dean diagnosed an audio module failure. This was confirmed by a full diagnostic. AM was replaced and I picked up car as scheduled. So far, everything seems to be working normally. Bryan was concerned that the car was on the lot for a month, but that was the deal I made with Dean when I dropped the car off. I was leaving for 5 weeks in China the next day. More

Excellent service. Vehicle was done in time promised. Always dependable and friendly. It's great to know that you can list your thoughts and concerns about your vehicle and you are well taken care of. Always dependable and friendly. It's great to know that you can list your thoughts and concerns about your vehicle and you are well taken care of. More

They are so good I trusted them with my daughter! I recently wanted to assist my daughter in obtaining a different vehicle, I contacted Barry in the sales department, he gave me some ideas to discuss I recently wanted to assist my daughter in obtaining a different vehicle, I contacted Barry in the sales department, he gave me some ideas to discuss with my daughter. We then went to the dealership and met with Paul, he was also very informative and helpful. To make a long story short, she took delivery of a brand new Escape. I think she got way more than she was expecting, and very Happy! Great job guys! More

Quick service handled right away in the morning. Got out in a reasonable time . Advised me of something to watch for. Will keep an eye on that. handled right away in the morning. Got out in a reasonable time . Advised me of something to watch for. Will keep an eye on that. More

Changed the oil at Quick Lane Service was great. They told me how long I would have to wait until the car was done and they finished on time. Thanks much. Service was great. They told me how long I would have to wait until the car was done and they finished on time. Thanks much. More

Solid Auto Buying Experience Very good buying experience! Anthony went answered my questions, presented the proper vehicle, followed up per the time line we discussed wiht pricing Very good buying experience! Anthony went answered my questions, presented the proper vehicle, followed up per the time line we discussed wiht pricing and automobile pick-up from FreeWay Ford! Great experience wiht Anthony! More

Two rattles, neither fixed, one made worse Brought my Ford Edge to Freeway Ford to address two rattles. I was very specific with where they were and how to recreate them. Left my car there for Brought my Ford Edge to Freeway Ford to address two rattles. I was very specific with where they were and how to recreate them. Left my car there for the day, and Ford said they could not find either of them. Disappointed, I asked John (my service rep) to go on a ride with me when I picked it up. We found the rattles within 10 seconds of ramping onto the highway. He said one of the rattles we heard is common and unfixable. He showed me exactly where it is and how it happens. The part looked damaged, which was likely done when the car was fixed for another issue. However, John classified the damage as "cosmetic", because the part still functioned.. even though the part now rattled. I was told that every Edge rattles like that. The fix for that rattle was "turn up the radio", as John put it. By parallel reasoning, does that mean that if Ford dented my door during service they wouldn't fix it because the door still functions? I doubt it. The other rattle I could poke the area and make it stop. I figured that would should be very fixable. But after leaving my car at the dealership for over a week, John told me Ford did the best they could but couldn't fix it. John said that they followed the only work instructions for that area, but it didn't fix it. So they were out of ideas and gave up. Unfortunately, whatever they did to try and fix it actually made the rattle worse. In the end, I brought my car to the dealership 4 separate times for the same issue, and left it there for over a week in total. Neither rattle was fixed, and one was made worse. I would not recommend this dealership. Ford's fixes, per John, were "turn up the radio", "it's not that bad", and "it wouldn't bother me". On the bright side, they did wash my car and fill up the gas tank on the last pickup. Nonetheless, I left disappointed. More