Freeway Ford

Regular oil change and engine oil leak repair An engine oil leak was detected during my routine oil change. The location of the oil leak was discovered and the repair was recommended with the est An engine oil leak was detected during my routine oil change. The location of the oil leak was discovered and the repair was recommended with the estimated total cost for the repair. I knew the danger of not taking care of this , so I scheduled the repair to be completed without delay. The repair was completed in one service day, although the estimated time for completion was four days because of the Christmas holidays. I was immediately notified when the repair was completed and picked up my Ford Escape the same day. The timing was very convenient, since my daughter was visiting within a few days. I was very happy with the repair and the time it took and would recommend Freeway Ford for servicing your vehicle. Dick Kielty More

Tim was great! Bought a new expedition from Tim Ross and it was a great experience. I highly recommend buying a car from him, honest, prompt and knowledgeable. Bought a new expedition from Tim Ross and it was a great experience. I highly recommend buying a car from him, honest, prompt and knowledgeable. More

Quick and easy! I walked in, was immediately addressed, they made nice conversation, provided my service much faster than anticipated! I brought things to work on whi I walked in, was immediately addressed, they made nice conversation, provided my service much faster than anticipated! I brought things to work on while I waited and didn't have time to do them. 😊 More

Great Customer Service This review refers only to my recent visit. The quick lane was busy but over two hours for an oil change and tire rotation was a bit excessive especia This review refers only to my recent visit. The quick lane was busy but over two hours for an oil change and tire rotation was a bit excessive especially considering I had the work done in the 'Quick Lane'. The guy who waited on me was the absolute best I've experienced at Freeway Ford. According to my invoice, I believe his name is Richard Stack. I never expected a guy as nice as he was at Freeway Ford. I followed up with a phone call regarding a low battery test result attached to the invoice. The guy I spoke to, unidentified, was courteous and thoroughly explained what the test result meant. This recent experience with Ford was by far my best. More

Randy McD Done quickly, great quality and very friendly. Change oil, rotated tires and check everything else. Would tell other about visit and would return in Done quickly, great quality and very friendly. Change oil, rotated tires and check everything else. Would tell other about visit and would return in future. More

Good service The salesman (Patrick) was very easy to work with and presented a no pressure experience. Got a great truck for a great price. Thanks Pat! The salesman (Patrick) was very easy to work with and presented a no pressure experience. Got a great truck for a great price. Thanks Pat! More

Very Pleased! My oil change was “quick” and easy, perhaps because I was there at 7:30 AM. Colleen was very friendly and pleasant, as were other staff people. She ev My oil change was “quick” and easy, perhaps because I was there at 7:30 AM. Colleen was very friendly and pleasant, as were other staff people. She even had my dirty car washed. Thanks to all! JanM More

Engine work Costly repair but fair when compared to other shops. Work was done close to the estimated time. The repair seems to have resolved the issue. Costly repair but fair when compared to other shops. Work was done close to the estimated time. The repair seems to have resolved the issue. More

Clear and Helpful The staff is always good at communicating to me what needs to be done. They are always friendly and helpful. I know I can trust their advice on what n The staff is always good at communicating to me what needs to be done. They are always friendly and helpful. I know I can trust their advice on what needs fixing and what can wait. More

Great customer care! Our great customer service began with the telephone scheduler. I called Freeway because my typical Ford dealership just told me “you can drop it off a Our great customer service began with the telephone scheduler. I called Freeway because my typical Ford dealership just told me “you can drop it off and it may sit here for a week or our next available appointment is in early January. I then called Freeway and was given a time of 7 AM the next morning or a time 2 days away. The easy decision was the next morning! We were actually able to drop the car off the night before with the key drop. I talked to Dean the next morning and he was in process of entering the vehicle information, and thought the repairs should be done by end of day. Dean called later that day to let me know that the vehicle would not be ready for me that evening and offered a rental car on them for us to use tomorrow. We were able to pick up the rental that afternoon. The car was fixed the next day, below the estimated cost of repairs! We are 100% satisfied with Freeway and felt we received fantastic customer care! I won’t go back to the other dealership. More