Freeway Chevrolet - Service Center

It took an hour and 20 minutes to change my oil and rotate my tires. That seems like an excessive amount of time? There was hardly anyone else around waiting for their car to be serviced. Also the cost rotate my tires. That seems like an excessive amount of time? There was hardly anyone else around waiting for their car to be serviced. Also the cost seemed a bit high. Other than that, everyone was friendly and helpful. More

I come here to get my oil changes and I also just recently traded in a sebring which I bought from this dealership for my 2008 dodge charger. I never had a issue with anyone and everyone has been ver recently traded in a sebring which I bought from this dealership for my 2008 dodge charger. I never had a issue with anyone and everyone has been very friendly. The free coffee and continental breakfast you offer while waiting for your car is also very good. That is why I ranked it great all around. Sorry I can't remember the employees name that got the keys from me but I'm not good with names I went on line to get the oil chang lined up. More

Roger got my warranty work done on one of the buttons for the steering wheel, checked my brakes, rotated and checked my tires, and made sure my break pads were good and safe. He was friendly and informative the steering wheel, checked my brakes, rotated and checked my tires, and made sure my break pads were good and safe. He was friendly and informative and checked on me in the office to give me updated information. Thanks Roger. More

The oil change was great, but the wash on the vehicle was very poor. On both of the drivers and passengers door, there were black marks everywhere. I tried to rub off with the towel from the lady who gave very poor. On both of the drivers and passengers door, there were black marks everywhere. I tried to rub off with the towel from the lady who gave me the keys, but it didn't come completly off. I had to get the car washed again at another location to get all the black marks off. More

My only dissatisfaction was in regards to the warranty company C&A which I will NEVER use again and will be filling a complaint with the Better Business Bureau about. Other than that I will continue to us company C&A which I will NEVER use again and will be filling a complaint with the Better Business Bureau about. Other than that I will continue to use and recommend Freeway due in large part to the excellent service and care I have ALWAYS received from Craig. He is a model representative for your dealership! More

I first worked with Roger who was awesome. Then I started using my brother, who I really trust as I always try to send people who I know to him where ever he had worked before and where he is at now. started using my brother, who I really trust as I always try to send people who I know to him where ever he had worked before and where he is at now. The cashier people were also very nice. The car wash incentive is always sweet. More

I promise the next vehicle I buy will be with Freeway Chevrolet. I apologizes for not have doing that in the beginning. Yes, the dealership was very friendly & curtious. Please don't change your ways d Chevrolet. I apologizes for not have doing that in the beginning. Yes, the dealership was very friendly & curtious. Please don't change your ways doing business. Thank you. Mike Yilek & Grace Barber. More

Craig was our service contact for 12 plus years at Kachina Cadillac for all our cars. When he left I checked with all the Cadillac dealers to find Craig but had no luck. When I had my wife's Cama Kachina Cadillac for all our cars. When he left I checked with all the Cadillac dealers to find Craig but had no luck. When I had my wife's Camaro serviced a couple of weeks ago I ran into Craig and remembered the great service he had given us. So when I needed service on my new CTS I called Craig to see if he could handle it. Now Craig will handle both our new cars for any service they need. You hired a great customer person with Craig, he takes the time to listen to your problem and needs. Best of all he follows your car and keeps you informed of it's progress and estimated completion time. More

I was unhappy that the cost of service was not discussed with me. I was told that an alignment check would be done. I assumed that meant that if the car was not aligned correctly I would receive a call an with me. I was told that an alignment check would be done. I assumed that meant that if the car was not aligned correctly I would receive a call and told what the price would be to have it aligned. I was not contacted and an alignment was completed and I was asked to pay $109 for the service. This was a surprise since I was never told how much a check would cost. Since I was not told I assumed it was a standard and free check. I would suggest that going forward pricing of all service performed is discussed before any work is completed. The customer should not have to ask, how much it will cost. I will continue to have basic oil changes completed but I will not have any other service completed there as I do not trust that this department puts the customers best interest first by discussing prices before work is done. I don’t want to be put in another situation where I believe a courtesy check is being done and actual work is completed and I am asked to pay. Very embarrassing at the cashier table when I have to be explained too as to why I have to pay money I was not expecting. More

Wonderful experience!! After going through xxxx with another dealership this was a breath of fresh air. Connie greeted us with a smile and appeared genuine. She even called me to let me know that there another dealership this was a breath of fresh air. Connie greeted us with a smile and appeared genuine. She even called me to let me know that there was an open recall on my car and assured me that it would be taken care of! I will be going back to you for all my auto needs. More