Freeway Chevrolet - Service Center

Raul was very friendly, efficient, and made sure my needs were met. My vehicle was diagnosed promptly, with full details provided to me. I really like the car wash with service. It is great to get into yo were met. My vehicle was diagnosed promptly, with full details provided to me. I really like the car wash with service. It is great to get into your vehicle to drive off with it cleaner than when you arrived. Customer service was overall excellent. Thank you. More

I went in for a routine oil change around 10am and ended up spending most of my day in the lounge area until about 2:00 after being told it would take an hour. I understand it was busy so I was patient abou up spending most of my day in the lounge area until about 2:00 after being told it would take an hour. I understand it was busy so I was patient about it nonetheless. I finally get my truck back and as I'm about to leave the back window on my Tahoe would not stay closed. I tried repeatedly to get it to stay locked but it just wouldn't. Vincent and a few other employees came over to take a look and see what the problem was. Turns out it needed a new pin and water had gotten into a part of it causing the malfunction. I really needed to leave to pick up my kids so they offered to get me a loaner Tahoe while the part was being ordered from another location, or I could take my truck and come back later or the next day to get the window fixed. I chose to take my truck in the following day due to time constraints. Vince was very apologetic about everything that was taking place and offered me a free oil change on my next visit due to having to wait nearly 4 hours. He was very helpful in trying to make the day easier in spite of all the days headaches. I brought my Tahoe back first thing the next morning and was able to get the window fixed for free which was a nice gesture. Overall it was a long day being at the dealership, but I have nothing but nice things to say about the employees that work there especially Vincent Cantarano. More

My ignition switch stuck in the "Run" position and I couldn't shut my car off. I use my car for work and this happened at 5:35 pm and when I called the dealer the service rep told me to come righ and I couldn't shut my car off. I use my car for work and this happened at 5:35 pm and when I called the dealer the service rep told me to come right away and they had a "Loaner" vehicle for me. I didn't miss work the next day in fact I had an important meeting that night and was even early to it thanks to the quick and courteous service I received..... More

I received a postcard in the mail saying my car had a recall with the steering system. I scheduled an appointment with Raul to get the recall maintenace done. I had to call him a couple days later to res recall with the steering system. I scheduled an appointment with Raul to get the recall maintenace done. I had to call him a couple days later to reschedule. The appointment got rescheduled easily. He did a great job and kept me informed through out my time waiting for the car. More

this is a wonderful dealership, i will not go anwhere else to purchase a car, you have the best customer service anywhere and your service people are great, i always get greeted with a smile and the serv else to purchase a car, you have the best customer service anywhere and your service people are great, i always get greeted with a smile and the service is very prompt, keep up the great work, I will always recommend the dealer to anyone.. great salesman too More

thi is the second time i've tried to answer this review,if you cut me off again i won'continue.i took my car in to freeway chevy because the heater was stuck on cold.they worked on the car for a few review,if you cut me off again i won'continue.i took my car in to freeway chevy because the heater was stuck on cold.they worked on the car for a few hrs.and found out that the thermostat was sticking.they did a good job making the repairs.it's working okay now.Rich. Riley. More

For years I've been taking my vehicles over to Big O Tires to be serviced. The biggest reason was convience, it's about 1/2 mile from my house. After having them mess up my wifes car as well as trying Tires to be serviced. The biggest reason was convience, it's about 1/2 mile from my house. After having them mess up my wifes car as well as trying to sell us tires (they were only 6 months old and Big O was suppose to rotate them every time we brought the cars in, but didn't), I decided to try Freeway. I couldn't be happier with my decision. Customer Service was excellent. Vinny greeted me like I was an old friend, walked me through what the tech would do to my vehicle and how long it would take. He then followed up with the findings and informed me when the car would be ready. And then to find my van sparkling from being washed was over the top! Vinny did an outstanding job and you have a new customer with 3 vehicles that will be service @ Freeway from now on. More

I enjoy working with Chris E. I just bought a new Silverado and am happy with it, but not with one of the two sales guys I dealt with. Mark Orio was awesome and I will/would deal with him again as w Silverado and am happy with it, but not with one of the two sales guys I dealt with. Mark Orio was awesome and I will/would deal with him again as well as recommend him to family and friends. However, I will/would not deal with Jim Rule again nor would I recommend him to anyone. He didn't listen to anything I said and said things to me that were just plain old BS!! More

Attempted to schedule my service appointment online but received no confirmation. After 2 days, I contacted the dealership via an email to John Friedman. He informed me that he had not received my online received no confirmation. After 2 days, I contacted the dealership via an email to John Friedman. He informed me that he had not received my online request but would be more than happy to schedule my maintenance on the date I requested. When I arrived at the dealership for my appointment, there was no record of my scheduled appointment on file. A gentleman did, however, greet me warmly, ask me if I needed help and escort me to a service advisor (Vincent Cantara). Vincent Cantara was finishing up paperwork when I was escorted into his office. After a few moments, he asked for my maintenance requests. I told him it was my first scheduled oil change but that I would also like to have my tires rotated and the nitrogen levels checked since I had to add air previously. He took my information and service certificate and lead me to the waiting area. I did not mention that my emails to John Friedman included servicing of my back window, which is making a poping sound when opened. I did not want to wait even longer for service since it was clear no one was expecting me. After an hour wait in the lounge, I was informed my Vincent that my service was complete, my car was being washed and that I could check out at the cashier counter at my convenience. The cashier was very friendly and upon reaching my car, I was asked for my check-out slip to verify ownship of the vehicle. Overall, I was very pleased with the service that was completed. I was frustrated by my inability to schedule an appointment online and that I did not specify my concerns with my window due to my inability to wait longer at that time for repairs to be made. More

I am glad to have this opportunity to give give my thanks for the great service I received. Not realizing how long it would take me to arrive for my appointment, I got there close to a half hour early, but t for the great service I received. Not realizing how long it would take me to arrive for my appointment, I got there close to a half hour early, but the young man that helped me got me lined out and the car right in to be worked on. Assistant Service Manager Roger Young got me all squared away and a short time later told me the costs and how long it would take. I also had the windshield replaced so the work all together would take 3 hours. Since this day was also my anniversary, I needed to be able to shop for a present for my wife so Rodger got me a ride to the mall and had me picked up when I finished. The car drove home just fine and there is no howling back end. Thanks for a job well done and the great way it was handled. Also my thanks to Roger and the van driver who delivered and picked me up from the mall. Regards, Max Beebe More