Freeway Chevrolet - Service Center

Roger is always a pleasure to work with. He is totally customer driven and committed to service excellence. Eager to serve and sensitive to customer needs. I know I am in good hands when Roger handles my customer driven and committed to service excellence. Eager to serve and sensitive to customer needs. I know I am in good hands when Roger handles my service needs. More

I received two recall notices, was promptly provided an appointment and the inspections competed in a timely manner. I left my car and went on about my business that day and was contacted when the car was appointment and the inspections competed in a timely manner. I left my car and went on about my business that day and was contacted when the car was ready. There was no waiting and everyone I was in contact with at the dealership was very helpful. More

Waiting room has gotten smaller but it is nice. The Waiting room has gotten smaller but it is nice. The service man was moore honest than Power Chevrolet the Superstition. Forgot my service man's name Waiting room has gotten smaller but it is nice. The service man was moore honest than Power Chevrolet the Superstition. Forgot my service man's name but he was clear and precise and sent a nice email to show me what was wrong and needed fixing with how much. He was nice. Alihandro the driver was very nice too. More

Ok so Ive been to this place twice to get an oil change, first time they did awesome and took care of me. The second time however was awful. not only did i have to look around to find someone when i initial first time they did awesome and took care of me. The second time however was awful. not only did i have to look around to find someone when i initially got there i sat for 3 hrs waiting for the tech to come get me and tell me if anything else needs to be done to the car aside from its done with its oil change and inspection, and its going thru the wash dealie. So when i finally say something to one of the guys in an office he was helping not only me but another customer art the same time. I have spent a good portion of time in customer service, when a customer is annoyed with a 3 hr wait attend to him first not the other guy who came up after you asked for help, bad form. Later on this guy gives me the what they did with the car spiel and says im due for my 35,000 mile maintence, when i asked how much he gave me a quote for 500 which isn't bad but with the service i got i was kinda shocked he didn't want to offer any sort of discount for anything in the future. Will i go back to freeway Chevrolet? maybe, they are close to where i live but then again so is Chapman Chevy which is part of their family and i have been there before, service was so so but at least they didn't leave me waiting for 3 hrs More

Went to Express Oil section for an oil change. No employee in sight to take info, There were two customers infront of me that also were waiting. After waiting about 10 minutes for help I went to the employee in sight to take info, There were two customers infront of me that also were waiting. After waiting about 10 minutes for help I went to the service directors office to get help. We was very helpful and found someone to take info from all waiting. After that service was great. More

EVERYBODY AT FREEWAY HAS TREATED ME GREAT, ROGER (MY SERVICE ADVISOR) IS THE BEST. I WILL RECOMMEND TO MY FRIENDS AND FAMILY AND IF I NEED TO BUY A CAR FREEWAY WILL BE THE PLACE. I ALWAYS GO BACK FOR O SERVICE ADVISOR) IS THE BEST. I WILL RECOMMEND TO MY FRIENDS AND FAMILY AND IF I NEED TO BUY A CAR FREEWAY WILL BE THE PLACE. I ALWAYS GO BACK FOR OIL CHANGES AND I AM TREATED WITH RESPECT. THE CAR IS ALWAYS WASHED AND PROMPTLY DELIVERED BACK TO ME. THANKS, VICTOR CORDONE More

The reason for my visit to the delership was for routine maintenance. This was the first time I tried a weekend visit and was very pleased with the ease at check in and speed that the work was completed. I maintenance. This was the first time I tried a weekend visit and was very pleased with the ease at check in and speed that the work was completed. I used to do this type of maintenace by myself or at local vendors who perform simple maintenace procedures: i.e. oil changes. But , I have had some undesirable service performed by the vendors, such as insufficent oil added, air filters installed incorrecrtly, and even an oil plug that was hand tight. Since I started to use Freeway Chevrolet's service department I have never had any problems. I have always found the service representitives friendly and knowledgeable, the waiting area clean and my car has always been returned to me washed and clean. More

Since I live out of town (425 mi.), I wanted to be sure my service visit would go smoothly. Roger Young 'bent over backwards' to be sure I got in and out in a timely manner and had all my questions anbd co my service visit would go smoothly. Roger Young 'bent over backwards' to be sure I got in and out in a timely manner and had all my questions anbd concerns addressed and handled. Also, Dennis Renko, my originasl sales person, found out I was in for service and stopped by the waiting room to see if I needed anything. All aspects were very positive...... More

Another great experience at Freeway Chevrolet! Raul is Another great experience at Freeway Chevrolet! Raul is a great guy and had my son and his Camaro in and out for an oil change and wash in no time! Another great experience at Freeway Chevrolet! Raul is a great guy and had my son and his Camaro in and out for an oil change and wash in no time! I love the fact of a no hassle oil change! We called Raul and went in first thing the next morning. Total time was 45 minutes! Thanks! More

I'm moving to the East coast in a few weeks, so I brought my car in for a last round of service before the 3000 mile drive. I got an alignment, the Maintenance II package, and some sort of a carbon cleanout my car in for a last round of service before the 3000 mile drive. I got an alignment, the Maintenance II package, and some sort of a carbon cleanout (they explained it to me, but I forget the details). They offered me the loaner car, so I didn't have to get a rental car. Every step of the way, David was polite, helpful, and willing to explain packages to me, combining packages/coupons to get everything I needed for the lowest price. I'm not looking forward to finding a new place for my car to be serviced on the east coast - I don't think any dealership could be as customer-friendly as Freeway. More