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Freeway Chevrolet - Service Center

Chandler, AZ

4.8
533 Reviews

533 Reviews of Freeway Chevrolet - Service Center

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May 13, 2020

Oil Change Overall ok experience but very surprised none of the employees were wearing masks. And when I got back into the car there was no indication that anyt More

by Toby K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chapaman Auto Marketing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby
Jun 01, 2020 -

Freeway Chevrolet responded

Hello Toby, thank you for taking the time to inform us of your concerns. We don’t make our employees wear masks, but all of our team have a mask to use if any customer would prefer them to wear them when checking our customers in. Please ask them if you would prefer them to. We do have a cleaning crew that cleans and sanitizes both service and sales department. I will make sure our team is following the process. I did also speak to my team about giving the customers more information on why the services are needed. If you would like to discuss this further please call me at 480-735-0302 and my name is Lonny Ulibarri. Lonny Ulibarri

May 05, 2020

quick efficient turnaround I came to get a recall service check and left with recall replacements an hour and a half later They informed me that it may be a two part visit and More

by pinkie.ay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chapaman Auto Marketing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
May 07, 2020 -

Freeway Chevrolet responded

Thank you for your review! We understand the struggle of coming in to have a repair completed and we do everything we can to make it as quick as possible for our wonderful customers such as yourself. - Your Friends at Freeway Chevrolet

April 25, 2020

Electrical repair to eliminate tachometer needle bouncing Craig did an outstanding job of keeping me informed the information he acquired relative to the vehicles problem. He was able to explain to me in det More

by linbilw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig is the only individual I dealt with
Apr 27, 2020 -

Freeway Chevrolet responded

Thanks for leaving a wonderful review, and mentioning Craig. You’re right! Craig is always going above and beyond. We’ll be sure to share your praises with him! - Your Friends at Freeway Chevrolet

April 22, 2020

Great service! Awesome service writer! My vehicle was done in a timely manner. Communication was also done in a timely matter and was very well informed. More

by Martinlopsahl
Recommend Dealer
Yes
Employees Worked With
Chapaman Auto Marketing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Freeway Chevrolet responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles. - Your Friends at Freeway Chevrolet

April 18, 2020

Thieves & xxxxxxxx ... Took 2 of my vehicles in for recall on my 1st visit/recall they provided a courtesy car.. Did QUICK walk around (newer car) no damage on vehicle that was visible... I did notice More

by jpro59
Recommend Dealer
No
Employees Worked With
Chapaman Auto Marketing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Freeway Chevrolet responded

Hello sir, I want to apologize for my staff not going over the rules and regulations of the use of our loaners. I conducted a meeting with my staff and they understand the importance of making sure the staff member and customer to walk around the vehicle and note any sort of damage to the loaner vehicle so that you don’t take on someone else’s damage. Please feel free to contact me if you have any other questions. My name is Lonny Ulibarri and my phone number is 480-735-0302. Thank you and have a great day. Lonny Ulibarri

April 04, 2020

Terrific as always I've been purchasing vehicles and having them all serviced at Freeway since they opened. Chris is the absolute best. Should he leave Freeway, I wil More

by rita287
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Nello, Recepitonist
Apr 07, 2020 -

Freeway Chevrolet responded

Thanks for leaving a review, and mentioning Chris. You're right, Chris is phenomenal and always going above and beyond. We'll be sure to share your praises with him. Your Friends at Freeway Chevrolet

March 31, 2020

Kudos! In October, I will turn 77. In April 2010, I bought my first "new" car, a 2009 Malibu. My budget doesn't permit me any extras especially now. Crai More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hartman
Apr 01, 2020 -

Freeway Chevrolet responded

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! - Your Friends at Freeway Chevrolet

March 29, 2020

Well done. Got there late and they had me out within an hour, they change the oil, filter, tire rotation and lube job too then washed and vacuum, can complain ab More

by hotcore101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service schedule guys and girls and one tech.
Mar 30, 2020 -

Freeway Chevrolet responded

We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit. - Your Friends at Freeway Chevrolet

March 25, 2020

I am really happy with the service from the service advisor Chris and the technician Nello. Nello listened to me about the problem and was able to troubleshoot an intermittent issue with great results! More

by Arnie
Recommend Dealer
Yes
Employees Worked With
Chris and Nello
Mar 26, 2020 -

Freeway Chevrolet responded

Arnie, Thank you for your 5 star review! Chris and Nello are phenomenal! We look forward to seeing you again soon! - Your Friends at Freeway Chevrolet

March 14, 2020

Excellent service Was quick and easy to drop off my vehicles and pick them up Christian was courteous and kept me informed about where my vehicles were in service stage More

by dipesh.patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Mar 19, 2020 -

Freeway Chevrolet responded

Thank you for your review. We are happy to see you had such a good experience! - Your Friends at Freeway Chevrolet

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