Freeway Chevrolet - Service Center

From the check in to the final call saying my vehicle was done, so nice! I loved the text with a pic of my filter and easy way to approve the replacement. I also loved the link provided to see how far along done, so nice! I loved the text with a pic of my filter and easy way to approve the replacement. I also loved the link provided to see how far along my vehicle was in the process. More

Always a pleasure to have my car serviced at Freeway. Melissa Powell and Rick Poole were great to work with and they kept me informed. Melissa Powell and Rick Poole were great to work with and they kept me informed. More

Recall Service Great customer service Always in the Service Dept. They even got an Uber for us so that we didn't have to sit and wait. Great customer service Always in the Service Dept. They even got an Uber for us so that we didn't have to sit and wait. More

Silverado A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A More

I was very impressed with the quality of service and workmanship that I received last week at Freeway Chevrolet. Cheryl Rollison, my Service Advisor, greeted me promptly and kept me informed throughout workmanship that I received last week at Freeway Chevrolet. Cheryl Rollison, my Service Advisor, greeted me promptly and kept me informed throughout the process. She does a terrific job! A++++++ More

Service Everything was perfectly done--awesome service. Just to point out some service people were not wearing masks, had to use the same pen from service per Everything was perfectly done--awesome service. Just to point out some service people were not wearing masks, had to use the same pen from service person to sign cc authorization More

Dead battery I had a battery go bad a little over 2=years ago and had them give me a 4 yr battery, it lasted a little over 2 yrs, I called them up and took it righ I had a battery go bad a little over 2=years ago and had them give me a 4 yr battery, it lasted a little over 2 yrs, I called them up and took it right in yesterday in and out in 1 hour with a new battery, no complaints at all, I was ready to buy one from Autozone but remembered I had an extended life, 49.00 to get it installed, it was well worth the money not to have to do it myself in the sun at 111 deg More

Worst Service Experience Took my Duramax into the service department on a Wednesday, drove in and was told it would be about 4 hours or longer, no problem. I asked for a loane Took my Duramax into the service department on a Wednesday, drove in and was told it would be about 4 hours or longer, no problem. I asked for a loaner advisor said they did not have any and said you can get yourself an uber or lyft, I looked at him and instead of agruing I just walked away and ordered myself an uber and paid for it myself. its a 28 dollar uber ride to where I live. I called Chris the service advisor since I did not hear from him by 3pm. He said it would be Monday before he could get the park and asked if I wanted to take truck since it was still driveable but just low power, I said no problem I will be back Monday to drop it back off.... again no ride was offered so i had to take an uber at my own expense back to the freeway..... Monday 8am I drop off my truck walk into Chris service advisors office hand him the keys and asked him if the parts were in. Chris said oh yes all parts are in and he would call me the next day when truck is done. I was till Wednesday to call and I was told by Chris the parts never came in and it wouldn't be in for a while. I asked him why he told me the parts were there Monday when I dropped off the truck and he just ignored me and would not give me a time frame. I spoke with his manager Roger and he promised me that the part would be in by the following monday and it would be done by that tuesday. I call monday morning to see if part came in and Chris advised me to come pick up truck because it is done. I thought that was weird because it takes 2 days to install part. I picked up truck drove away and the same issues are happening with truck.. They did not fix my truck and when I called to ask them what happened instead of telling me to come back right away the service manager said to schedule an appointment to be seen. Horrible experience. Will be going to a different dealer. More

Great Customer Service Roger Young is ALWAYS the go to guy when I have to take my 2017 chevy silverado LT crew cab to Freeway Chevrolet. Thank you again. Roger Young is ALWAYS the go to guy when I have to take my 2017 chevy silverado LT crew cab to Freeway Chevrolet. Thank you again. More

I only make the drive to freeway for Chris for my mechanic services - great person to work with. Was disappointed that staff were not wearing mask yet their recent emails said they were taking covid mechanic services - great person to work with. Was disappointed that staff were not wearing mask yet their recent emails said they were taking covid serious- I would have to disagree. More