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Freeway Chevrolet

Chandler, AZ

4.2
1,039 Reviews

1150 North 54th St

Chandler, AZ

85226

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1,039 Reviews of Freeway Chevrolet

February 08, 2015

Awesome service department The service department is AWESOME! Scott P is always available to keep my mind at ease when there is an issue with my truck! He is truly an asset to y More

by MimiP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenst
December 13, 2014

Wish great service was cheaper!!! I love Freeway Chevrolet! Through friends and family we've had a few purchases with them and I love my car! It's a 2010 Impala and it was originally b More

by Lizandrk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Guitterz (Sales) & Ernest (Service)
December 08, 2014

Was a two-fer Worked with Dwayne, experience was so good I brought a family member back the very next day who also purchased. Highly recommend Freeway and especiall More

by grambo271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Shanklin
November 09, 2014

Very bad experience ever from there internet department Got a letter from freeway Chevrolet Internet department and called them up to see about training in my 2006 Saturn vue and told them I had no money to More

by Lying_pooky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nolen Ryland Tracy
Nov 10, 2014 -

Freeway Chevrolet responded

Hello, I am sorry that we were unable to get you approved. We certainly should have apologized. There are times we think we have a deal and the banks do not cooperate--- we want every deal to be a deal. Thank you for bringing this to my attention and we will look at our policies and procedures to try to eliminate situations like this. Once again, I am sorry for your experience. Thank you, Michael Cook

October 22, 2014

Walk away do not buy anything from there The worse car buying experience I ever had! I bought a chevy Cruze from there, and Sold by James . before they said $23,000, I not agree with this pri More

by bryan.wang.9809672
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Tracy Daniel
Oct 22, 2014 -

Freeway Chevrolet responded

Hello Bryan, I am sorry to hear that you are so upset. It sounds like there was a lot of confusion on this deal. We have a selling price of $23182. We had $2500 in Rebates, and after your $7000 down-- you financed $16348 including tax, title and license. We did provide you with a buyers order that broke all these numbers down and you signed it. You also signed a contract and several other forms that had this on it as well. Tracy usually does an excellent job explaining things but in this case it appears that he did not. You purchased the vehicle on 9/11/2014---- you brought this to our attention yesterday on 10/21/2014. Unfortunately, the vehicle has been titled in your name by this time so our options are limited. There is no way that we could have discounted a Cruze by $7000 more dollars. I wish we could but that is impossible. I appreciate you bringing this to my attention and I will talk to all my people about explaining the numbers clearly. There is always room for improvement. I am sorry that we did not ensure that you understood the numbers and I am sorry that you feel like you over paid. Michael Cook General Manager - Freeway Chevrolet Phone: (480) 753-1234 Fax Number: (480) 735-0570 mikecook@freewaychevrolet.com

October 13, 2014

Think twice!! Long story short...I have been taking my Avalanche to Freeway since I bought it from them in 2003. Things started feeling fishy when I was told I nee More

by senseijcr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Hartman
Oct 13, 2014 -

Freeway Chevrolet responded

Hello John, I want to thank you for the business that you have done with us. I'm sorry that you feel that our pricing is too high, but we use the same labor guidelines and parts pricing as pretty much every Chevrolet dealer in the valley. Unfortunately, we can't compete with those small independent stores for obvious reasons. We use factory parts and have factory trained technicians that work on your vehicles. We also provide a warranty on all work performed by us and can be warranted out at any Chevrolet nationwide. We have a great friendly staff here to provide you with world class service. If I can do anything for you, or if you just want to discuss this matter, please contact me directly at 480-735-0302. Thanks and have a great day. Lonny Ulibarri Service Director LonnyUlibarri@freewaychevrolet.com

October 04, 2014

Poor financing practices. Beware This dealership shows poor financing practices. Beware. I was informed in my contract that the payoff amount of my trade in car was going to be a cert More

by robert.serrano.1694
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vince
Oct 07, 2014 -

Freeway Chevrolet responded

Mr. Serrano, I certainly appreciate your opinion, but this review has another side to the story. If you had owned your vehicle with no payoff and if it was titled by yourself only-- we could process your paperwork for your trade-in that day. Unfortunately, you had a pay-off and there was another person on the title that lived out of state. We had to send the paperwork to New Mexico to get all the appropriate signatures so that we could pay off your trade and do the proper pay-off and title work. Unfortunately,As you know, the other person on your title was unavailable for a few weeks and you had to pay the additional days on your prior loan but that was your obligation--not Freeway Chevrolet's. What we did was get an "ESTIMATED" 10 DAY PAY-OFF. We put that amount on the contract that you signed. If we got it resolved before 10 days-- you would be reimbursed the difference-- this is all in writing and contractual. As part of the same contract you are obligated to give us all the documentation necessary to process your title and if it takes longer, you are responsible for the difference. We also got you approved with zero down and you had $10,000 in negative equity.. there is absolutely no dealership in the country that could make money on a deal like that-- we worked hard to get the deal done and that deal helps us hit our goals that are set by Chevrolet. I find it offensive that after doing a deal like this we are accused of being hungry for your money. There was NO error on our part as far as your pay off-- you are 100% responsible for it until we have all the necessary documentation from you to process the paperwork. I am sorry that we did not explain it clearly in the beginning and I am sorry that you feel as you do now, Michael Cook General Manager

September 30, 2014

Best GM EVER !!! Awesome I got the Nordstrom Experience!! there are stupid people everywhere you go, but after calling the GM he called right back and made sure i got More

by moniquenstephen.flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cook, Daymon
Oct 07, 2014 -

Freeway Chevrolet responded

Hello and Thank you for your kind words. It was my pleasure to make this happen. I hope all is well and I look forward to seeing you all in the future! You are very welcome, Michael Cook General Manager

September 19, 2014

Poor sales experience. My wife & I did not have a good experience when we were there to look at a new Cruze. The salesperson was great, but, Dennis (I think that was his nam More

by trucker68
Customer Service
Recommend Dealer
No
Employees Worked With
Delmetrea Salter
Sep 23, 2014 -

Freeway Chevrolet responded

Hello, I am sorry to hear about this. Dennis is a long term employee that usually does a great job with our customers. I have spoken with Dennis and he knows that he did not act in accordance with our policies and expectations. I cannot change the past, but I do apologize and I wanted to let you know that if you do change your mind, you can always deal directly with me. Feel free to contact me at anytime, Michael Cook mikecook@freewaychevrolet.com 480-753-1234

August 20, 2014

Happy with Service and New car Excellent Service! I contacted the internet department about a car that was listed. Received call from salesperson. Scheduled an appointment - WA-LA More

by mylifefullest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rule
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