Freeway Chevrolet

I finally found a service writer at your facility that I will continue to work with! He has great customer service skills and an ability to communicate what the repair issues were. He is very positive and will continue to work with! He has great customer service skills and an ability to communicate what the repair issues were. He is very positive and upbeat and we really enjoy working with him and is an asset to your organization! Keep up the good work Roger More

Mark Cleveland greeted me within 20 seconds of me pulling up. He asked me a few basic questions before I had an opprtunity to get out of the car. As he looked inside the car, he asked me about my interior ai up. He asked me a few basic questions before I had an opprtunity to get out of the car. As he looked inside the car, he asked me about my interior air filter and mentioned that I may be due for a filter change. As he came around the other side, he removed the glove box (I didn't know it was removable), and showed me the filter. He also showed me that it was truly time to be repaced, especially since it may affect the interior air quality during the summer. WOW!!!! I am admitttedly a girl's girl & know little about cars outside of basic maintenance. But Mark made me feel OK about not knowing such a minor, yet imporatant situation. Who does that nowadays?? Then when the service was complete, Eddie Alameda came out and says "I knew I recognized that car!! Glad to see you again, how are you doing today??". He greeted me, shook my hand and gave me a genuine smile as he went over what was done. Even though I came in for a Quick Lube, Eddie ALWAYS gives me a brief overview of the service performed as we walk to the payment area. Eddie also mentioned that Mark noticed that my hazard light button (I'm sure that's not the real name of it) was faulty and that it was still under warrrantee and should be checked on as soon as possible. Now that has been an issue for a few months and I TOTALLY forgot to mention it the last time I came in for a Quick Lube (3 months ago)& also for this visit. GREAT CATCH!!!! Eddie proceeded to remind me of the service area hours and also mentioned the service van could drop me off @ work, fix the situation and then pick me up when it was finished. I have worked in the service industry for over 15 years and it is very RARE to find people that actually care about what they do and take the extra steps to make sure the customer is comfortable & informed. Now in the 21 months since I bought my car @ Freeway Chevrolet, I have been back many times for oil changes, routine maintenance, dead battery, etc...and have had good, timely work done in a professional manner, but this last visit was by far THE best I have experienced. It was good to see a familiar face (Eddie), and great to know that with all the changes car dealerships have faced, Freeway has made the effort to hire, train & retain quality, caring service staff. More

Roger from service got all my service needs taken care of even on short notice. He got me the right new tires I needed, new set button for my steering wheel, new key fob for remote control, and head phones even on short notice. He got me the right new tires I needed, new set button for my steering wheel, new key fob for remote control, and head phones for the DVD player. John Friedman was able to get me the current service coupon from Freeway Chevrolet so I could get a deal. More

Went to the service department and waited for the 15,000 mile check up for my Silverado. Waited in the lobby and Eddie came back and said he was gonna get me a car rental and I had planned a camping trip t mile check up for my Silverado. Waited in the lobby and Eddie came back and said he was gonna get me a car rental and I had planned a camping trip to use my truck. Eddie came back and told me that they had dented my driver side door. Boy was I pissed!!! And the rental offered me a tiny car. I declined the car and took my truck instead. I returned on Tuesday the 29th of June, for them to fix my door. I really hope they replace the door because it is twisted and bent. Also, the front bumper on the left side lifted close to the headlight. I am really upset, that I had to get a rental and use a tiny truck. I have plans for the weekend and not returning until the 6th of July. It really sucks that I have to use a rental. Very UPSET at the technicians who are suppose to be ASE certified! More

I have been bringing my Chvrolet vehicles to Freeway because I want the job done right. I trust in factory service. When issues arise they are taken care of. Raul did a great job in assessing my A/C p because I want the job done right. I trust in factory service. When issues arise they are taken care of. Raul did a great job in assessing my A/C problem and was able to save me considerable money in identifying an alternate repair solution. It took a few days to locate parts and get it done, but, it was worth the wait. A/C works great. Pete Ferralli More

Chris is an excellent service advisor, demonstrated by his willingness to listen. At no point did I get the feeling that I was being sold something that was not needed. However, he was very good at prese his willingness to listen. At no point did I get the feeling that I was being sold something that was not needed. However, he was very good at presenting options of service that I should be considering. It is exactly that style that gives me confidence to turn over those decisions to Chris. More

I had a bad experiance with Enterprise rent-a-car. I just stopped in for a quick oil change on my way to another appointment. Mr Alameda informed me that I was overdue for service (30,000 mile) to have just stopped in for a quick oil change on my way to another appointment. Mr Alameda informed me that I was overdue for service (30,000 mile) to have my transmission flushed. I told Mr Alameda that I didn't have time for the service. He stressed that it was very important to complete this service and that he could get me in a rental car right away. This was at about 7:30 AM. I did not get my rental car until 9:06 AM. This made me late for my 9:00AM appointment. Also the rental car was dirty and the "gas" light was on as the gas tank was empty. Later when I was picking up my vehicle, Mr Alameda explained that my vehicle did not need a transmission flush. I felt he was pushy in recommending service that I didn't really need, and I didn't have time for. I feel that very little serevice was preformed for the price I paid. More

We have bad credit. I was up front with Aaron as to want we want and need, I also explained past experiences and how much I hate car shopping and car salesmen. He was 100% honest with me the whole time and we want and need, I also explained past experiences and how much I hate car shopping and car salesmen. He was 100% honest with me the whole time and worked very hard to find a car that we could afford and made it possible for us to get a deal with a bank. He didn't do any of the slimy car salesman stuff and I felt comfortable with him the whole time. He did all of the hard work for days working on our deal and just kept in contact with me over email and the phone. I didn't have to spend hour upon hour at the dealership or do any haggling. It was the easiest most pain free time I have ever had with buying a vehicle. That was the way it should always be. More

I have visited many times for sevice. The service writer was different this time and I do not know the name, I'm sure you could determine from your system if you wanted to know. I received zero updates on t was different this time and I do not know the name, I'm sure you could determine from your system if you wanted to know. I received zero updates on the status of my service even though I saw the service writer many times in the showroom. My truck was pulled up to the exit and parked. I asked the driver for the paperwork to pay the cashier, which I did. I never saw the service writer. The service writer I have had in the past, (blonde woman) provided much better service than I received on this visit. I will still recommend as this was just a small detail, just better before. More

Joey was patient and a good listener. He understood what I needed and is still working on making everything perfect. Jay was very sincere and showed valid interest in getting me a good and fair financing p I needed and is still working on making everything perfect. Jay was very sincere and showed valid interest in getting me a good and fair financing package. I would recommend this dealership and Joey as a salesperson to my friends. More