Freeway Chevrolet

Overall it was an okay experience. I am going to stick with a five star rating for the sole reason that Erica, my sales rep is a rock star and totally saved the day for the Dealership. I am going to stick with a five star rating for the sole reason that Erica, my sales rep is a rock star and totally saved the day for the Dealership. I average a new car about every 2-3 years, and this was the first time I leased rather than purchased. Talk about an absolute disaster of a process. Seth from the management side was great but once I made back to finance it went completely down hill and to be honest I am not sure I am going to come back to Freeway Chevrolet if Erica ever leaves. Seth explained to me that the cash out part of my deal would take a few weeks to deliver due to hoops and processes, I can understand that from a title hold prospective to protect liquid cash. However when I go sit in the "finance managers" office everything went downhill and to be honest the old "car guys are just here to rip you off" saying became 1000% true! Originally I was told my payment would be xxx on the lease, that dollar amount magically a day later had an additional $150 added to it because of my credit score, even though I signed a credit app the day prior and not to mention signed paperwork on the vehicle the day before but of course there was an "issue." After me being visibly frustrated they did try and make it right however it got worse once more. I asked if the case out portion would change and they stated no and that I should expect a check back on the next Monday or Tuesday. I followed up with him on Monday and shocker I got blown off via e-mail. I mean why would he reply now that he's gotten his deal out of the way and I am not his problem anymore. Bottom line I was told two different things by two different people, I felt completely used as if I was just another commission for the finance manager, and to top it all off if I was buying a car there is zero chance I would get it unless I had the cash in hand, there would be no promises. Its a good thing I trust and value Erica's friendship as my car salesperson cause otherwise I would be questioning the validity of any of this since they couldn't even honor the original contract and had to change it because they didn't do there homework or whatever happened. More

Dealership was good . Nothing magic to write about Good people . Do I feel they gave me a banging deal and didn't make there money on me in abundance? Not really but all Nothing magic to write about Good people . Do I feel they gave me a banging deal and didn't make there money on me in abundance? Not really but all and all as far as dealerships go the experience was smooth. Would I buy from here again ? Maybe More

Great experience on dead battery replacement this week. Prompt, professional and quick service on Tahoe vehicle. Prompt, professional and quick service on Tahoe vehicle. More

It was a pretty easy experience but, sat around for Atleast an hour waiting for finance. Atleast an hour waiting for finance. More

I don't know what happened from before until this most recent oil change but what a difference! Service is so much more responsive and friendly! Last time I felt as if I was inconveniencing the service te recent oil change but what a difference! Service is so much more responsive and friendly! Last time I felt as if I was inconveniencing the service team and this time the service manager went out of his way to help and was very responsive and helpful. Great work! Please keep this up! More

Purchased 2020 Suburban using a "digital" contract. They didn't provide us with any of the paperwork until 10 days after the purchase! We reviewed the paperwork & found they didn't give us the agreed a They didn't provide us with any of the paperwork until 10 days after the purchase! We reviewed the paperwork & found they didn't give us the agreed amount for our trade in AND they added additional items onto the price! Told us it didn't have a warranty, but after we paid for an extended warranty they informed us it qualified as a "Certified" used with a warranty when we finally got the paperwork! They didn't disclose it had been wrecked.....NOW they said it's too late to do anything cause it's outside the time limit. Shop elsewhere steer clear of ANY Chapman owned dealership............ More

Rick Poole is an excellent service advisor, he always explains service needs clearly and treats my vehicle like it was his own. He is respectful of customer schedules and budgets. Work is done correctly explains service needs clearly and treats my vehicle like it was his own. He is respectful of customer schedules and budgets. Work is done correctly and on time. More

great, positive, knowledgeable, timely, friendly, willing to go the extra mile, great communication, fun to deal with! When was the last time you heard that!!! knowledgeable, timely, friendly, willing to go the extra mile, great communication, fun to deal with! When was the last time you heard that!!! More

The oil change was ver quick and efficient. My service writer was very positive and treated me well. My service writer was very positive and treated me well. More

I typically buy from another dealer. I had wondered into the dealership and was extremely surprised at how well I was treated. My salesman and his team all the way to finance were extrem I had wondered into the dealership and was extremely surprised at how well I was treated. My salesman and his team all the way to finance were extremely comfortable to work with. Very awesome experience!! More