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Freeman Toyota - Service Center

Hurst, TX

4.6
5,499 Reviews

5,499 Reviews of Freeman Toyota - Service Center

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February 20, 2021

I like and trust the service person who talks about the service of my car when I bring it in. I know he will do what needs to be done and what preventive service to need to be done. More

by sondraheaton
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Freeman Toyota responded

Thank you for your positive feedback! I am delighted to hear that you always enjoy your visits at our dealership and our friendly service. I appreciate your favorable comments on our associates Steve Curry, and I am privileged to be working with such a great team. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. We look forward to welcoming you back to Freeman Toyota. Yours sincerely, Mark Fusselman Manager

February 19, 2021

Steve kept us updated the entire time our van was in the shop. Always kind, informative and is able to answer any questions we have! More

by ALLY.B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Freeman Toyota responded

Thank you for your positive feedback! I am happy to hear that you enjoyed your service visits at Freeman Toyota. I appreciate your favorable comments on our associates Steve Curry. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. Yours sincerely, Mark Fusselman Manager

Feb 22, 2021 -

Freeman Toyota responded

Thank you for the kind review. I am so happy to hear that Steve Curry was able to answer all your questions and help you with your Service needs! If there is anything you need please call or come by as we pride ourselves on providing excellent customer service to all members of our Freeman Toyota Family! Best Regards, Terri Grimes Customer Relations Manager

February 19, 2021

The fob cost too much, you have labor in there too. Prisus C is still getting 63.3mpg at 55 mph. It is a great car. More

by KORKIE3J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Freeman Toyota responded

Thank you for taking the time to review our Dealership. I am delighted to hear that your overall experience was a pleasant one and that you were happy with our service. On the other hand, I am sorry to hear of your minor disappointment with the pricing. We are committed to maintaining the high level of communication and service and please be assured I will pass your comments on to our Service Manager for an immediate follow up. Again, thank you for the feedback and we look forward to welcoming you back to Freeman Toyota, hopefully soon. Yours sincerely, Mark Fusselman Manager

February 19, 2021

Always professional. They maintained our last 4 Toyota’s and we never had a break down. Diagnosed a few minor issues only fixed what was needed More

by Larryseybert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haley Shortnacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Freeman Toyota responded

Thank you for your positive feedback! I am delighted to hear that you always enjoy your visits at our dealership and our friendly service. I appreciate your favorable comments on our associates Haley Shortnacy, and I am privileged to be working with such a great team. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. We look forward to welcoming you back to Freeman Toyota. Yours sincerely, Mark Fusselman Manager

Feb 22, 2021 -

Freeman Toyota responded

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February 19, 2021

Always a pleasant experience at Freeman, and Sydney Crosby as my service advisor, is personable, knowledgeable, and efficient. She is a definitely an asset for Freeman! More

by sharonasue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Crosby
Feb 19, 2021 -

Freeman Toyota responded

I am delighted to learn that you have enjoyed your Service visit! Thank you for sharing your favorable review of our Service Department and Sydney Crosby. Thank you also for your kind words concerning our service and staff which I will surely pass on to our Service Manager & his team. We look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

February 19, 2021

Juan is always willing to go above and beyond to provide service and answer questions. He is very knowledgeable and helpful. I highly recommend him. More

by D. Mason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Freeman Toyota responded

Thank you for the very kind words you mentioned concerning the fine service you received from our service team and especially Juan. We do have an excellent team here and it is very reassuring to know that we have met your expectations on the service provided to you. Again, thanks for your great review and we look forward to welcoming you back to Freeman Toyota. Yours sincerely, Mark Fusselman Manager

Feb 22, 2021 -

Freeman Toyota responded

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February 19, 2021

I went for an oil change with Haley and she made the process super easy. She super friendly. 10/10 recommend Haley as your advisor!! More

by RKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haley Shortnacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Freeman Toyota responded

Thank you for the very kind words you mentioned concerning the fine service you received from our service team and especially Haley. We do have an excellent team here and it is very reassuring to know that we have met your expectations on the service provided to you. Again, thanks for your great review and we look forward to welcoming you back to Freeman Toyota. Yours sincerely, Mark Fusselman Manager

Feb 22, 2021 -

Freeman Toyota responded

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February 19, 2021

Under these awful conditions, Steve arranged to have a tow truck collect my dead vehicle and is in the process of getting it back to me. He is responsive and helpful. He always seems interested in makin More

by jrintexas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Freeman Toyota responded

Thank you for the very kind words you mentioned concerning the fine service you received from our Service team and especially Steve Curry. We do have an excellent team here and it is very reassuring to know that we have met your expectations on the service provided to you. Again, thanks for your great review and we look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

February 18, 2021

routine oil change with 27 point inspection determined new front brakes were recommended, returning a week later for that pre scheduled maintenance was a delight having the week day off for this event, t More

by mh65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Carver
February 18, 2021

Excelente servicio al cliente!Santos Flores es Excelente servicio al cliente! Santos Flores es EXCELENTE! Siempre estoy informado acerca de los trabajos que le hacen a los vehículos. Calidad Hu More

by hectorjfloresh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal, Santos Flores
Feb 18, 2021 -

Freeman Toyota responded

Thank you for spending the time to share your comments online. We are happy to know that you are pleased with our staff and our Service Department. Again, thanks for the gift of feedback and we look forward to welcoming you back to Freeman Toyota. Yours sincerely, Mark Fusselman Manager

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