Freeman Toyota - Service Center

Poor service-NO UPDATE and NO FOLLOW UP CALLS Scheduled for Monday morning at 7am. Employee there said to drop it off Sunday night for early bird. Got there, gates locked. Then called Monday to Scheduled for Monday morning at 7am. Employee there said to drop it off Sunday night for early bird. Got there, gates locked. Then called Monday to tell them we can't come in at 7am as scheduled but "Brady" said to come on in. Got there a little after 9am and said he will call me by noon to let me know what they found out on the alternator belt. Noon passes-NO CALL. I called at 1pm and Brady said they have been busy and said my car is next in line to be looked at. Brady said he will call me within the hour to update. 2pm came and NO CALL. 3pm came and NO CALL. So, I called and asked for Service Manager-not in. Called for the next manager in line-not available. So "Brittany" took down my info and said they were very busy and it was why no one has called me back-after I was told by Brady he would call me back at NOON and at 2pm after I called him at 1pm. Brady calls shortly after I talked to Brittany and said they still haven't gotten to my car yet. He said the tech was still "stuck" on the car in front of me. He said his team was short handed so I asked him why don't he get help from other teams knowing he was short handed. He said it doesn't work like that. Tell your dealership what the word TEAM means Brady! 6 hours now have passed since I dropped my car off and still no update. THIS IS THE WORSE SERVICE EXPERIENCE I HAVE EVER HAD FROM ANY SERVICE place, of any kind EVER! More

Good at first then turned rude i was excited about getting my wife a new van until I dealt with Freeman, I wanted to purchase and the salesman told me everything should be fine and i was excited about getting my wife a new van until I dealt with Freeman, I wanted to purchase and the salesman told me everything should be fine and they got me the interest rate I wanted then when I get back to finance it changed and the salesman said he never said they could give me that interest rate . Plus the finance guy was rude and acted like he was better than me , I was upside down some in my previous car and the salesman actually suggested making it "disapeer" said that things happen to cars all the time and it would be better to start new .i took the base model home to show my wife and When I came back the next day to tell him my wife didn't like the base model he was rude and said that he shouldn't have passed on the sale he had going to talk with us. More

shady dealership business practices I bought a 2013 Toyota Corolla S on Feb. 4 and expressed I wanted a good deal without the extended warranty or Gap Ins. Upon agreeing on a price, I wa I bought a 2013 Toyota Corolla S on Feb. 4 and expressed I wanted a good deal without the extended warranty or Gap Ins. Upon agreeing on a price, I was sent to Finance and the finance guy added both to the contract. He did not explain anything except say sign here, here and here. I looked at the monthly payment and just missed the added insurance that was added for the total price. My bad for not having my glasses because I was so excited about the car. I left and got home and 3 days later found out of the added insurance. I called and went back to dealership which could not remove the added insurance I did not want. I filled out the forms to cancel the insurance and was pretty much ran out of the dealership. It has not been removed from my contract as of 6 weeks later. I am stressing, WATCHOUT, they will sneak whatever they can on the contract if you don't catch it. Also brakes are already gone...doesn't make sense. More

My wife and I purchased a brand new Toyota 4runner from freeman(Hurst,TX.) in 2007. We had the vehicle in for service 4 times during the warranty period for a popping noise coming from the brake system. freeman(Hurst,TX.) in 2007. We had the vehicle in for service 4 times during the warranty period for a popping noise coming from the brake system. The first tree times they told my wife they could not reproduce the problem or find anything wrong. Just prior to 36k I went with her to the dealer because it was obvious there was something wrong with the braking system and we wanted it fixed before it went out of warranty. They told me the sound was normal and they would take care of it regardless of warranty. the vehicle now has 43k and the ABS brake booster assy had to be replaced. The original quote was $3200.00 but when I found they were charging over MSRP for the parts and two GALLONS of brake fluid they adjusted the price to just under $2300. I asked them not to discard the old part so I could have an engineer find the actual cause of the problem. They did not return the part even though it was my part and I had paid for the NEW part. I called the Toyota Customer Experience number to see what could be done. I spoke to Tony who stated that the Freeman service manager assured him that the popping noise when braking had no relation to the current brake failure. My question then was how can they know that there is no relation when they could never identify the source or the noise in the first place. I asked Tony with Toyota if there was anything that could be done to leverage the dealership but he told me that they are a private entity/business. Never mind the Toyota name is all over the place. The part that was replaced was a #4705035030 and you are welcome to look up the amount of the part online. I feel like this dealership treated my wife as she did not know what she was talking about with the problem. They told me the noise was normal and they did not make good to fix the problem once it was out of warranty. They tried to overcharge for the part and tried to bill us for ten times the amount of brake fluid in the entire system. They were dishonest when they told Toyota the two things were unrelated when they could never identify the original issue. Toyota did not even question that logic. No car should be having such costly repairs at such low mileage. The part was either poorly engineered or was defective but I will never know since they did not let me keep it even though I asked both verbally and in email. You have been warned!!!!! More