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Freeman Toyota - Service Center

Hurst, TX

4.6
5,541 Reviews

5,541 Reviews of Freeman Toyota - Service Center

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May 04, 2021

De'vante is a true professional from start to finish on all my service needs. He kept me updated at all times and made the experiance great. GREAT JOB ALL!! More

by Joe J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
May 04, 2021

It Took too long. It Was a bit pricey. I Could not get a hold of anyone to get an update to see if it was ready More

by J.P.LOPEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
May 04, 2021

Always great service. No unwelcome surprises. Been coming here for several years. Always great service. No unwelcome surprises. Been coming here for several years. Always great service. No unwelcome More

by DAVID.V.BURNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Crosby
May 04, 2021

Took longer than normal when an appointment is made. But the experience is always great! The vehicle got lost in the shuffle after the wash. More

by errol4tx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santos Flores
Jul 02, 2021 -

Freeman Toyota responded

Thank you for taking the time to review our Dealership. I am delighted to hear that your overall experience was a pleasant one and that you were happy with our service. We are very appreciative of your kind comments and I will certainly pass on your positive feedback to our team. On the other hand, I am sorry to hear of your minor disappointment with the time frame. We are committed to maintaining the high level of communication and service and please be assured I will pass your comments on to our Service Manager. Again, thank you for the feedback and we look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

May 03, 2021

My appointment started off rough. Had to wait for someone to wait on me. I sat in my car for about 10 minutes. I think there was some confusion with who was supposed to be my service rep. I had De'Vante and More

by dstanton2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
Jul 02, 2021 -

Freeman Toyota responded

I am delighted to learn that you have enjoyed your service visit! Thank you for sharing your favorable review of our Service Department and De'vante Washingon. Thank you also for your kind words concerning our service and staff which I will surely pass on to our Service Manager & his team. We look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

May 01, 2021

Everything was fine and I would have given 5 stars were it not for the steep price of the repair (> $5k) for a 2009 Prius. More

by D. Panturu, NRH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
May 01, 2021

Although the part for my car repair was on backorder for 5 weeks, being given a loaner car was uncomplicated and had no hidden costs. Excellent service all the way around. Thank you, Sergio!! More

by txhaynes4@prodigy.net
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Diaz
April 30, 2021

Excellent Customer Service and experience, very pleased and will continue in the future to be a customer. I enjoy the details shown to to problem at hand, and what action to be will be taken to correct the More

by eebennett@usa.net
Recommend Dealer
Yes
Employees Worked With
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

Brought in 2018 Camry for recall notice repair. I was in and out much more rapidly than I had anticipated. Kudos for the expedient service. More

by SAMCKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Diaz
April 29, 2021

Excellent service. Knowledgeable employees. Friendly atmosphere. I would recommend this place to family and friends. Santos went above and beyond to make this experience painless. More

by hugodamaris1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santos Flores
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