Freeman Toyota - Service Center

I always trust Toyota OEM parts and service, which is why I get my vehicle serviced at the dealership. I have a had a mix of experiences at Freeman Toyota, when it comes to their Service department, from the I get my vehicle serviced at the dealership. I have a had a mix of experiences at Freeman Toyota, when it comes to their Service department, from the time they forgot to tighten the lug nuts on one of my tires after a service and I drove off the lot onto 820 and my tire almost flew off (Very dramatic experience). They took ownership of their mistake and tried to make it right by fixing the damages rotor, so I keep giving Freeman Toyota my business based on their proven integrity. However, this latest service experience was simply poor. Everyone's time is valuable, not just mine. The service rep left for Break/lunch without checking to see if my vehicle service was complete (Which it was), I wasted an additional 45 minutes, and would have wasted even more had I not been lookin out into the parking lot and seen that my car had been parked in the completed section and Keys turned in to have the invoice completed. I brought this to another service reps attention and they were kind enough to gather the documents and print an invoice for me. If I had not facilitated this, I would have been sitting in the waiting room for additional time, just completely wasting my time. I am providing constructive feedback because I KNOW your service team can do better. I am a life long loyal Toyota customer and I know this level of carelessness is unacceptable. More

Had a factory recall on our 2017 Tacoma TRD for the fuel pump and was in and out the door in less than 2 hours! Great job! pump and was in and out the door in less than 2 hours! Great job! More

No complaints, everything was great and fixed right. Loaner was awesome, and our vehicle was ready earlier than originally promised. Will definitely return next time service needed. Loaner was awesome, and our vehicle was ready earlier than originally promised. Will definitely return next time service needed. More

Freeman always gives the 5 Star experience, Tim goes above an beyond to make sure I am taken care of from start to finish. Thank you Tim and team. above an beyond to make sure I am taken care of from start to finish. Thank you Tim and team. More

It was clean. I was there before 6:30 AM on a Saturday for an oil change and I was out in a little under 1 hour. for an oil change and I was out in a little under 1 hour. More

It was a joy to have Desmond as my advisor. He’s extremely pleasant and has a rare gift for customer service. There was no charge for the recall. extremely pleasant and has a rare gift for customer service. There was no charge for the recall. More

I got my vehicle back and it smelled of oil and grease and looked as if it had been washed by a garden hose. If these details are any indication of the work I had preformed then I must certainly question and looked as if it had been washed by a garden hose. If these details are any indication of the work I had preformed then I must certainly question the quality of service. More

Great service by Tim F. Responsive and timely communication. I wasn’t pressured to other maintenance or service that wasn’t absolutely necessary for my auto. This is the only place I take my Coro communication. I wasn’t pressured to other maintenance or service that wasn’t absolutely necessary for my auto. This is the only place I take my Corolla for service. More

I appreciated the attention given to my concerns with my 2020 highlander purchased in August. There were some issues to be managed, and the service fellow explained things well. Mallorie is always careful 2020 highlander purchased in August. There were some issues to be managed, and the service fellow explained things well. Mallorie is always careful to handle all matters well. More

I've only been twice (just hit 10k) but both times I was in and out quicker than I expected. Why write 25 words min? in and out quicker than I expected. Why write 25 words min? More