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Freeman Toyota - Service Center

Hurst, TX

4.6
4,962 Reviews
Call Service Center (817) 383-1817

4,962 Reviews of Freeman Toyota - Service Center

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February 25, 2021

excellent service! very clean waiting area, seats were spaced out appropriately for covid issues. I was greeted promptly and courteously upon my arrival at the dealership. More

by ATRAIN56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santos Flores
Report | Print
Mar 10, 2021 -

Freeman Toyota responded

Thank you for the very kind words you mentioned concerning the fine service you received from our service team and especially Santos. We do have an excellent team here and it is very reassuring to know that we have met your expectations on the service provided to you. Again, thanks for your great review and we look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

February 24, 2021

Work done as promised and in less time than estimated! It's always good to under-promise and over-deliver...and that's exactly what happened. More

by CHERYL36
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Flores
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Mar 09, 2021 -

Freeman Toyota responded

Thank you for your positive feedback! I am delighted to hear that you always enjoy your visits at our dealership and our friendly service. I appreciate your favorable comments on our associates Santos Flores, and I am privileged to be working with such a great team. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. We look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

February 23, 2021

There was a problem with my service reservation but the team never skipped a beat. They fit me in and got me taken care of with no problem! More

by mikeleclair
Recommend Dealer
Yes
Employees Worked With
Santos Flores
Report | Print
Feb 25, 2021 -

Freeman Toyota responded

I am delighted to learn that you have enjoyed your service visit! Thank you for sharing your favorable review of our Service Department . Thank you also for your kind words concerning our service and staff which I will surely pass on to our Service Manager & his team. We look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

February 23, 2021

Great job! Service was preformed quickly and professionally. I received text notifications. I will be looking forward to my next scheduled service appointment when it is needed More

by fredwalters46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
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Feb 25, 2021 -

Freeman Toyota responded

Thank you,fredwalters46, for this beautiful review, I am so happy to hear that you had a pleasurable experience with our Service department! We want to thank you for your patronage and support and if there is anything you need please call or come by as we pride ourselves on providing excellent customer service to the members of our Freeman Toyota Family! Best Regards, Terri Grimes Customer Relations Manager

February 23, 2021

Can’t believe how many employees were unmasked. Can’t believe how many employees were unmasked. Customers want to feel safe when waiting but it was ridiculous how many employees walked around with More

by Tjb_ag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Santos Flores
Report | Print
February 23, 2021

Was kept updated throughout the PM service, vehicle was taken care of promptly and service was completed in a timely manner. Would recommend Jeffrey and Freeman Toyota for service! More

by THHD01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Carver
Report | Print
Mar 05, 2021 -

Freeman Toyota responded

I am delighted to learn that you have enjoyed your service visit! Thank you for sharing your favorable review of our Service Department and Jeffrey Carver. Thank you also for your kind words concerning our service and staff which I will surely pass on to our Service Manager & his team. We look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

February 23, 2021

I purchased my last two Highlanders at Freeman Toyota. The only service I ever had done on either was always done here. Service has always been quite good and I like that I see the same person each time More

by SSYLSIMP
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2021 -

Freeman Toyota responded

Thank you SSYLSIMP for the five-star review. We are so glad to hear that Freeman Toyota was able to provide you with a great experience. In the future if there is anything else we can do for you, please feel free to call or come by anytime. We appreciated your support and the recommendation of our dealership. Welcome to the Freeman Toyota family! Best Regards, Terri Grimes Customer Relations Manager

February 23, 2021

You have to a service in one hour ok for every Costmer with out appointment also that is best for Costomer to go for job thank you More

by Om Khatri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Soward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Farrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Shortnacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Caranci, Santos Flores, Sydney Crosby, Jeffrey Carver, Sergio Diaz
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Feb 25, 2021 -

Freeman Toyota responded

Thank you for spending the time to share your comments online. We are happy to know that you are pleased with our staff and our Service Department. Again, thanks for the gift of feedback and we look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

February 23, 2021

Great experience in buying a new car. I highly recommend your business. Tony, was very knowledgeable about the new cars. Really great job too everyone. More

by KREBBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony , Nate Gamill
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Feb 25, 2021 -

Freeman Toyota responded

Thank you, KREBBS, for your five-star review. I am so pleased to hear that your experience at our dealership has been an exceptional one, if there is anything else, we can ever do for you please feel free to let us know anytime. Your continued business and support are part of the reason why during these tough times we are still able to continue to be open and provide our customers with much needed customer service and help. Welcome to the Freeman Toyota family! Best Regards, Terri Grimes Customer Relations Manager

February 23, 2021

Great job! The wait was a little then expected but got the job done with no problems. Will be back in about 5,000 miles. More

by johnny.evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Carver
Report | Print
Mar 05, 2021 -

Freeman Toyota responded

Thank you for spending the time to share your comments online. We are happy to know that you are pleased with our staff and our Dealership. Again, thanks for the gift of feedback and we look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

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