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Freeman Toyota - Service Center

Hurst, TX

4.6
4,962 Reviews

4,962 Reviews of Freeman Toyota - Service Center

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March 02, 2021

All service was quick and painless. Very professional and I felt appreciated. My vehIcle is usually vacuumed and cleaned, but I did not request that, so was not disappointed. More

by dkirk20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Carver
Apr 07, 2021 -

Freeman Toyota responded

I am very thrilled to read your wonderful feedback! Thank you for sharing your favorable comments online. It is always reassuring when we hear positive comments from our customers and learn that we have met their expectations. I am delighted that you enjoyed your interaction with the Service Team and will certainly share your kind words to them. We look forward to welcoming you back to Freeman Toyota, hopefully in the not-so-distant future. Best Regards, Terri Grimes Customer Relations Manager

March 02, 2021

The servicing on my vehicle was excellent. Vehicle was completed on time and the department was friendly and kept me informed throughout my maintenance visit. More

by wkfaanes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santos Flores
Apr 06, 2021 -

Freeman Toyota responded

I am delighted to learn that you have enjoyed your service visit! Thank you for sharing your favorable review of our Service Department and Santos Flores. Thank you also for your kind words concerning our service and staff which I will surely pass on to our Service Manager & his team. We look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

March 02, 2021

My wife and I are very pleased with the service and courtesy displayed by everyone at Freeman Toyota in Hurst. We close in about 2 hours and everyone happy. More

by F.ANDUJAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Barlow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Gentry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Tiemann
Apr 07, 2021 -

Freeman Toyota responded

Thank you for your positive feedback! I am delighted to hear that you always enjoy your visits at our dealership and our friendly service. I appreciate your favorable comments on our associates Jackson Barlow, and I am privileged to be working with such a great team. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. We look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

March 01, 2021

Excellent service provided by Service Advisor Steve Curry, on my RAV4, very fast service and friendly person to work with, my sincere thanks to Steve. Anura Sirisena More

by ASIRISENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Curry
Apr 06, 2021 -

Freeman Toyota responded

Thank you for the kind review. I am so happy to hear that Steve Curry was able to answer all of your questions and help with the Service of your vehicle. If there is anything you need please call or come by as we pride ourselves on providing excellent customer service to the members of our Freeman Toyota Family! Best Regards, Terri Grimes Customer Relations Manager

March 01, 2021

Malory is awesome! Great to work with! She is always friendly and has a smile! Whenever I have an issue I seek her out first! More

by SOAPSTER70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Freeman Toyota responded

Thank you SOAPSTER70 for your five-star review. I am so pleased to hear that your experience at our dealership has been an exceptional one, if there is anything else we can ever do for you please feel free to call or come by anytime. Your continued business and support is part of the reason why during these tough times we are still able to continue to be open and provide our customers with much needed customer service and help. Welcome to the Freeman Toyota family! Best Regards, Terri Grimes Customer Relations Manager

March 01, 2021

Steve was absolutely amazing! Seamless process from start to finish! Always kept me informed and up to date until the truck was ready for pickup. More

by PEDRO.QUINTANA07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Freeman Toyota responded

I am delighted to learn that you have enjoyed your service visit! Thank you for sharing your favorable review of our Service Department and Steve Curry. Thank you also for your kind words concerning our service and staff which I will surely pass on to our Service Manager & his team. We look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

March 01, 2021

This dealership has always taken good care of me and my car. I especially have had good service from my service advisor, Steve Curry. He goes above and beyond for me and I really appreciate that. More

by JUDYSCHEPIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Freeman Toyota responded

Hi JUDYSCHEPIS! I am so pleased to hear about your experience with Steve Curry and I am very glad he was able to take care of your Service needs. If you ever need anything, or have any questions, Freeman Toyota is here for you. Welcome to the Freeman family! Best Regards, Terri Grimes Customer Relations Manager

February 28, 2021

My first choice is Freeman’s. We bought our first Venza elsewhere, only Freeman’s has taken care of my Baby. I love Toyota’s Venza. The Venza has always been a wonderful car to drive, I drove mine for 10-y More

by KSFOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raeanna Nabors, Mo Sayed
Apr 06, 2021 -

Freeman Toyota responded

Thank you for the kind review. I am so happy to hear that Raeanna was able to answer all of your questions and help get you into your new car! If there is anything you need please call or come by as we pride ourselves on providing excellent customer service to the members of our Freeman Toyota Family! Best Regards, Terri Grimes Customer Relations Manager

February 27, 2021

Maverick and Steve are the epitome of professionalism. They listen and address every concern I have had. I bought you truck new from Maverick and Steve has taken care of all service needs. Would recom More

by donjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard "Maverick" Linck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Freeman Toyota responded

Thank you donjackson for your five-star review. I am so pleased to hear that your experience at our dealership has been an exceptional one, if there is anything else we can ever do for you please feel free to call or come by anytime. Your continued business and support is part of the reason why during these tough times we are still able to continue to be open and provide our customers with much needed customer service and help. Welcome to the Freeman Toyota family! Best Regards, Terri Grimes Customer Relations Manager

February 26, 2021

All the time when my wife and I .need to do something in the car or the truck we bring there and everyone are very friendly and professional. Thanks More

by ARAYACRISTIAN77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Soward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Shortnacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santos Flores
Mar 23, 2021 -

Freeman Toyota responded

Thank you ARAYACRISTIAN77 for this beautiful review, I am so happy to hear that you had a pleasurable experience! We want to thank you for your patronage and support and if there is anything you need please call or come by as we pride ourselves on providing excellent customer service to the members of our Freeman Toyota Family! Best Regards, Terri Grimes Customer Relations Manager

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