Freeman Toyota - Service Center

My service rep was great and the service was completed in a timely session. I was impressed how smooth the process was and the availability of vending machines a timely session. I was impressed how smooth the process was and the availability of vending machines More

Great service department. Great employees and work always done in a timely manner. Never recommends unnecessary work. They go out of their way to make the time spent there pleasant done in a timely manner. Never recommends unnecessary work. They go out of their way to make the time spent there pleasant More

This was the worst experience that I have had at Freeman. Normally I would say that they are very good but this time was a complete shambles. Called to make a booking and got put on hold about 5 times, no jo Normally I would say that they are very good but this time was a complete shambles. Called to make a booking and got put on hold about 5 times, no joke. I was embarrassed for the receptionist that kept trying to put me through. Took my car in at 11 am for the 30k service. Was told when booking that it would take an hour. When I turned up I was told it would be 3 (by the same person I made the booking with how did it change from Monday to Tuesday). I had a meeting in two hours so had to leave and told them this. Asked for a rental and they did not have one, but was told I could use the suttle. I put my name down. 40 mins later no shuttle asked where it was and got told it would be another 40-50 mins... not sure why that was not mentioned when I told them I had a meeting in 2 hours. Called a friend to come and get me. When I got back at the end of the day was hit with a massive bill. My rep had left so the person helping her out was not sure what to do. No one ever called me to ask if I wanted the work done or was told that I was going to be charged for it. In the UK (where I am from) cars are standardly covered for the first 60k in services. So it was a massive shock. Where I am from we tell people what something is going to cost before just doing the work and then hitting them with a massive bill. Got in my care to see that they had not stamped the service book. Went to get it stamped and they had run out of ink. Just not what I had come to expect. It is a shame as I like Toyota cars but their DFW dealerships are really lacking. More

We have three current cars from Freeman and have purchased cars from Freeman for over 15 years and always buy from BJ Stankovich. BJ takes great care of us and we will be purchasing a fourth car in purchased cars from Freeman for over 15 years and always buy from BJ Stankovich. BJ takes great care of us and we will be purchasing a fourth car in the next couple of months. Steve Curry has been our service manager for years and his service is impeccable. He goes above and beyond to help us every time we have a need. These two people are what keep us coming back year after year. More

I had a ruined tire. It turnedout to be under warranty. Got new tire and my whole care checked without my asking for it. Thank you. Got new tire and my whole care checked without my asking for it. Thank you. More

Service was great. The dealer needs to fix the website. Service was great. The dealer needs to fix the website. Does not work. Would be nice to book appointments and keep up with my service. Service was great. The dealer needs to fix the website. Does not work. Would be nice to book appointments and keep up with my service. More

It was easy to schedule my service on line, I was greeted immediately with professionalism. This was for routine maintenance and completed in a timely manner Here at Freeman Toyota I Always receive EXCELLEN immediately with professionalism. This was for routine maintenance and completed in a timely manner Here at Freeman Toyota I Always receive EXCELLENT service. More

I got there about 45 minutes earlier than my appointment but was excepted anyway without hassle. I was greeted and processed I a got sly manner. but was excepted anyway without hassle. I was greeted and processed I a got sly manner. More

Mallory was awesome but I was a little surprised that when I pulled in for my schedule appointment, my name did not appear on the screen like before. Also, the rep was nice enough to tell me how much my when I pulled in for my schedule appointment, my name did not appear on the screen like before. Also, the rep was nice enough to tell me how much my visit was going to cost me.....why didn't you already know from my car & profile that I have a maintenance plan? He did correct it right away, but I was a bit thrown by this. You always knew before....other than that, everything was great! I love my 2018 Rav4. I do miss Brian Jensen in Sales! More

Santos, was thorough, friendly and prompt in providing assistance during my last visit to complete a recall part replacement! I will return to Freeman Toyota for future vehicle service needs. assistance during my last visit to complete a recall part replacement! I will return to Freeman Toyota for future vehicle service needs. More