Freeman Toyota - Service Center

Out on time, very friendly, answer questions what you want to here very please with them, will recommend people's to then,get your appointment in on the same day you call them. Have a good day. want to here very please with them, will recommend people's to then,get your appointment in on the same day you call them. Have a good day. More

got my car back sooner than expected! part wasn't in shipment as expected, but showed up later in the day, the mechanic stayed late to work on it and even came in on his day off to finish part wasn't in shipment as expected, but showed up later in the day, the mechanic stayed late to work on it and even came in on his day off to finish it so I was able to get my car back two days earlier than expected! More

I’ve always had good service until now. This is the 3rd car I have bought from Freeman. My sales guy and finance guy were exceptional. Service not so much. First of all, I’m a little disgru This is the 3rd car I have bought from Freeman. My sales guy and finance guy were exceptional. Service not so much. First of all, I’m a little disgruntled that I bought a new car and 3 weeks later, the engine light comes on with a message stating that my secondary break system is malfunctioning. I had less than 700 miles on the car. I take it in to the service center and am told it would be 2-4 hours and they will get back with me. They took me to work in a van with 2 other strangers because there are never loaner cars available. 6 hours after I left my brand new car, I tried calling for another hour. I ended up calling my salesman, Tommy, and he was able to get service to call me back within 10 minutes. The service girl, Haley, was very nice. She explained that they went through the motions of diagnosing the issue but came up with nothing. They did get the engine light off and said they would call Toyota to see if there are other steps the should take and I would probably need to bring the car in for a couple of days. Of course, I’ve heard nothing…it’s been 3 business days later? The shuttle was picking up other customers so I had to have a coworker take me to pick up my car. I got there and asked when my license plates are and they informed me they would be mailed to Freeman. The next day, I got a card in the mail stating that my license plates were at Freeman. So obviously no one at Freeman looked the evening before to get my plates to me. They were there. When I got my car back, it was dirty. They readjusted all my mirrors and seat and didn’t put paper on the carpet to keep their dirty, oily work boots from staining my carpet and seats. Poor service…so sad that customer service is not a priority. More

Always fair. Personable and knowledgeable! Even with some waits on inventory, they had cars to see. I found what I wanted on the showroom floor! Personable and knowledgeable! Even with some waits on inventory, they had cars to see. I found what I wanted on the showroom floor! More

Appointment was easy to schedule. And they assigned me an advisor who worked with me. Excellent customer service from Haley! The dealership is very clean, nice and offers great select And they assigned me an advisor who worked with me. Excellent customer service from Haley! The dealership is very clean, nice and offers great selection of coffees. More

Excellent customer service from Haley each time! There was also a young man that was at the front of the service bay that came to welcome me as soon as I pulled in. Didn’t catch his name but great j There was also a young man that was at the front of the service bay that came to welcome me as soon as I pulled in. Didn’t catch his name but great job! More

Friendly and thorough. Whitley was great! So kind and pleasant. She apologized for my long wait, but it was fine. I had no expectations. Whitley was great! So kind and pleasant. She apologized for my long wait, but it was fine. I had no expectations. More

service 5 service advisor 5 after service -1 car was not washed (comp car wash) inside car was left with seat cover wrap tags still on windshield paperwork scattered not washed (comp car wash) inside car was left with seat cover wrap tags still on windshield paperwork scattered More

Appointment was easy to schedule. And they assigned me an advisor who worked with me. Only downside was long wait time while the work was getting done. Sometimes they have loaner c And they assigned me an advisor who worked with me. Only downside was long wait time while the work was getting done. Sometimes they have loaner cars, but not lately However, they did offer a shuttle, but it was quite a slow process. More

Don’t tell a customer that service will take an hour ten minutes to have him wait an hour forty five. minutes to have him wait an hour forty five. More