Freeman Toyota - Service Center

Steve was very helpful… he even called me from his personal phone to give me an initial estimate. personal phone to give me an initial estimate. More

Ashley was great. She listened to my preferences and provided me very useful information and options on the maintenance of my vehicle. The Auto Live is a great feat She listened to my preferences and provided me very useful information and options on the maintenance of my vehicle. The Auto Live is a great feature to have and review after each service appointment is completed. More

Always the BESTPeople , I will go nowhere else but Freeman Toyota in Hurst TX USA Freeman Toyota in Hurst TX USA More

I was surprised and pleased that Mitch called and offered his support for a huge misunderstanding. In the end he offered me a generous concession. his support for a huge misunderstanding. In the end he offered me a generous concession. More

I showed up for what I thought was a service covered by my extended warranty. Instead, I was faced with 3 long options of expensive items to choose from. I should have been given those in advance to know w my extended warranty. Instead, I was faced with 3 long options of expensive items to choose from. I should have been given those in advance to know what to expect. When I mentioned the warranty, some of the items were taken off, so that makes me wonder if I was going to be charged for those items also if I had not asked. One item was that I needed to replace my tires soon because of tread wear. When I looked at the options later, the $1100 option that covered the same tires that I currently have said tread wear was warrantied up to 70,000 miles. I have less than 30,000 miles so should not be charged for that. Also, the tread wear on the front page showed 3 tires with tread issues, but the actual measurements only showed 2 tires. Also, when I checked out, I waited for my keys as they were washing the car. Fortunately, I was there to catch when they tried to give my keys to another customer because there were not identifying tags put on the keys. I had left a clip on my key chain so that I could distinguish mine. I have had no complaints about my service previously, but this one was chock full of issues that affect my trust in your service department. More

Easy to work with, great communication, everything went smooth from the start to the closing of the deal. smooth from the start to the closing of the deal. More

I love going there but it’s too expensive to get your car the care that it deserves. That’s the only problem I have with Toyota but other than that the person who helped me was excellent. He was very profess the care that it deserves. That’s the only problem I have with Toyota but other than that the person who helped me was excellent. He was very professional and very nice. I appreciate him letting me know the details of my car, what I need to pay attention to and what I need fixed. More

Personnel and work were great, Car wash needs work, Part was double the price from on line Toyota prices. was double the price from on line Toyota prices. More

Tim Farrand took good care of me and my vehicle. Even though when I made the appointment the lady that scheduled the appointment with told me that Tim was not working that day and told me that anoth Even though when I made the appointment the lady that scheduled the appointment with told me that Tim was not working that day and told me that another service advisor would help me. This was a lie and I don't appreciate the deception. More

Good service have purchased 4 vehicles since 2021 and will be back when I need a more will be back when I need a more More