Freeman Toyota - Service Center

It's a great dealership. The facility and waiting room is clean and the employees are super friendly and helpful. I will definitely always come back for service on my vehicle The facility and waiting room is clean and the employees are super friendly and helpful. I will definitely always come back for service on my vehicle. More

They worked really hard, got the job done right, I was in and out in a decent time. and out in a decent time. More

Always get treated with respect and i have trust in them to service my tundra to service my tundra More

The salespersons were extremely helpful and a pleasure to work with. Thanks again.. This will be my Toyota Dealership. work with. Thanks again.. This will be my Toyota Dealership. More

I had a 10AM appointment. I'm not an original customer of this dealership and recently moved to the area. I arrived a little early, and the initial greeting was timely. The I'm not an original customer of this dealership and recently moved to the area. I arrived a little early, and the initial greeting was timely. They put a little tent on the roof with the time and the service agent on it (selected at the time of making the appointment). At 10:30, I still hadn't been processed in, so I asked the same greeter what the delay was - I had watched numerous other customers go around me in that 30 minutes. Apparently, the service agent I had scheduled with left the dealership since I time I made the appointment, but there were no changes made to my appointment - so I was waiting on someone that wasn't there. And apparently, nobody looked at the tent on the car to see that the name that was on there was no longer an employee. By the end of this 30 minutes of waiting, you can see my frustration building. I was then met by Steve Curry, and expressed my concerns with the situation, trying to be patient and keep calm. At the time, it was unknown to me that I was speaking with the Asst. Service Manager. He addressed my concerns, got me checked in and had my car taken back for service. Thank you to Steve for taking care of me. To the dealership: I highly recommend a policy change that if a service customer has been waiting for 15 minutes past their appointment time, SOMEONE needs to address the customer and get them taken care of, even if it's not the original service agent the appointment was made with. It goes a long way to ensure customer satisfaction. Also, just mention to the customer (especially new ones like me), that you may get emails or texts for other recommended services that you can either accept or decline. Had I not checked my texts, I could have been there for a few hours with the service department waiting on me to make that decision. More

Had an excellent experience! The Service Tech (Tim) was knowledgeable and very efficient. The service was completed quicker than I expected. The Service Tech (Tim) was knowledgeable and very efficient. The service was completed quicker than I expected. More

Superb service from the staff at Freeman Toyota as well as the gentleman in the finance department. as the gentleman in the finance department. More

Took care of everything, Peter kelp me updated with what they were doing and when ready they were doing and when ready More

They were able to resolve the issues with my car. Very friendly staff and excellent communication. Very friendly staff and excellent communication. More

Organized, Efficient, Trained Staff, Slight Delay in acquiring necessary materials, parts, feedback and updates helpful acquiring necessary materials, parts, feedback and updates helpful More