Freeman Toyota - Service Center

Service was done well and swiftly. It would be nice to get the full paper listing of everything done at the end of the visit, rather than just am emailed PDF. It would be nice to get the full paper listing of everything done at the end of the visit, rather than just am emailed PDF. More

Very nice and quick service as good response and good communication for about all staff communication for about all staff More

Very pleasant buying experience! Would recommend the dealer to friends and family! Received a fair deal on the new car and trade Would recommend the dealer to friends and family! Received a fair deal on the new car and trade More

Awesome they treat you like family I will always bring my car here 5 stars car here 5 stars More

The issues that I have with Freeman Toyota are not with Peter as I know that he is only the middleman between the technicians and myself. The entire issue that I have is with the service department and the Peter as I know that he is only the middleman between the technicians and myself. The entire issue that I have is with the service department and the techs. I am grateful that I was finally taken seriously this last time that I was at Freeman, but it took THREE TRIPS for that to happen, and I was still almost sent home with a vehicle that they had claimed to have fixed yet didn't. On my service sheet it was stated that the "technician can only suggest to make sure that nothing is too close to door when closing" suggesting that I was the problem and not being attentive when closing my liftgate. I am a "let-me-try-to-fix-it-myself-first" type of person. I looked up message boards, read my user manual, and tried to find YouTube videos before even scheduling my appointment with Freeman Toyota. So as soon as I saw what the technician had written on my receipt, I KNEW my liftgate was still not fixed. So, to double check the technicians’ job, I opened my lift gate and tried to close it. It didn't close. I took out the net that could "be in the way" (which it wasn't) and it didn't close. I took the time to remove every single object out of my trunk and low and behold, it didn't close. I had to go get my service advisor to let him know that the techs who have had my car from 7AM to 1PM still hadn't fixed my issue for the third time in a row. Luckily my advisor was able to talk to his supervisor and I was able to get a loaner car so that they could finally focus on the issue at hand and stop assuming that I am just too much of an idiot to close a liftgate to a car by myself which is why I have given two stars instead of one. So, if you make it to the bottom of this review, ALWAYS DOUBLE CHECK THE TECHNICIANS WORK to avoid potential frustration and disappointment. Make it a habit to thoroughly review the technicians' work before leaving the repair shop. If you don't, they may rush to hand you your keys without the issue being fully addressed, leaving you to discover the problem still exists when you have already left their shop. More

I have been coming to Freeman for cars and service for over twenty years. Please don't close this location. It is convenient and the staff are so friendly and helpful. over twenty years. Please don't close this location. It is convenient and the staff are so friendly and helpful. More

Mallory is probably the best service provider I have ever worked with. She goes out of her way to help with any issues or concerns you may have and while you are waiting makes sure you have everything you ne worked with. She goes out of her way to help with any issues or concerns you may have and while you are waiting makes sure you have everything you need. More

I’ve been a loyal customer at Freeman Toyota services for years. Their service department is exceptional. The service representatives are skilled, and they always go the extra mile to ensure my car runs smoo years. Their service department is exceptional. The service representatives are skilled, and they always go the extra mile to ensure my car runs smoothly. I highly recommend their maintenance and repairs! ⭐🔧 More

I am a long time client. This dealer is very responsive ann communicates extremely well. This dealer is very responsive ann communicates extremely well. More

I appreciate Bailey Berta's effort to help me understand the repairs and update me on the progress. The loaner vehicle was a pleasant surprise and much appreciated. I'll be back another day. Thanks the repairs and update me on the progress. The loaner vehicle was a pleasant surprise and much appreciated. I'll be back another day. Thanks More