Freeman Toyota

Took a vehicle in for the toyota care complimentary service when purchased for 2yrs/25k. Service advisors were very nice and their wait center is very nice as well, but when I went to change the oil af service when purchased for 2yrs/25k. Service advisors were very nice and their wait center is very nice as well, but when I went to change the oil after the coverage ended I was frustrated to find that not only did the tech(s) over tightened the oil filter housing cap but they did the same as well with the drain bolt. Oil was fairly low and the engine air filter was extremely dirty, and although highly unlikely, I'm wondering if they even replaced it at all during the last service(20k miles). I Had to buy a new filter housing cap and check if any stripping was done on the filter housing assembly and oil pan threads. Thankfully an independant shop assured me no damage was done to either components(filter cap was ok, but I will need to change with the purchased part #15620-36020 during 60k oil change for my own peace of mind, but drain plug had to be replaced for minor stripping) and even showed me the they were fine but the fact that I had to take time out of my day to take to a shop for a relatively easy and minor service that most owners can do with is just mind boggling. Of course the fault lies on me for not checking the work was actually done, however that is not an excuse on the dealership. With the way cars are being built and being heavily relied on "Dealer-Only" service related items more and more, it is very concerning to see that if a a simple service appt is being botched how can we as the consumer expect major services to be done correctly ?! I genuinely hope this was just one bad experience. With all that being said unfortunately I cannot recommend this dealership service center, although I hope you do not have to deal with this minor issue, or any at that. More

Excellent buying experience, fast and professional. Everything was upfront and straight forward with no games. Randy Trujillo was the hardest working sale person I have ever worked with, he anticipated Everything was upfront and straight forward with no games. Randy Trujillo was the hardest working sale person I have ever worked with, he anticipated everything that I needed before I even asked. And yes, the price was better than any other dealer could offer. More

Marty Vendrick - Use Car Sales Manager showed bad judgment but followed it up by made amends. Showed character. Very happy with outcome. Thank you Marty. judgment but followed it up by made amends. Showed character. Very happy with outcome. Thank you Marty. More

No Integrity. Worst of any dealership I have dealt with These people have no integrity. I offered to buy the vehicle. They sent my finance stuff in. They said it would take 2-3 days. I waited one day. Call These people have no integrity. I offered to buy the vehicle. They sent my finance stuff in. They said it would take 2-3 days. I waited one day. Called back and told them I didn't want to lose the vehicle and I would pay cash. They wouldn't hold the car. The salesman and sales manager were gone for the two days this was going on. Neither one off them returned my emails or calls. Totally unprofessional. Do not buy from this dealership or have anything to do with Tom Larson or Ian Schmuk. More

Literally the worst car dealership on the planet Well, I'm not quite sure where to start as my experience with Freeman Toyota is so terrible that words cannot accurately articulate my experience. How Well, I'm not quite sure where to start as my experience with Freeman Toyota is so terrible that words cannot accurately articulate my experience. However, I will try in hopes that I can help just one person avoid making the biggest mistake of their life by visiting this dealership in hopes of buying or leasing a new or pre-owned vehicle. I want to make it explicitly clear that I do not want anything from this dealership, and there is absolutely nothing they can do or say to make up for how my family and I have been treated at Freeman Toyota. Less than a year ago, my younger brother purchased a new Toyota Tacoma after much back and forth and multiple day visits to agree on a cash price purchase. The experience was awful, draining, and unreasonably emotionally taxing. The sales team lie and berate you any chance they get to make a deal. They treat people like the customer works for them, not the other way around. Zero customer service whatsoever. They will take advantage of you any possible way they can. Whether that be not giving you both keys on delivery, lying about floor mat inventory, and treating you like trash in the finance office even when you are just paying cash. However, I am the kind of person who believes in second chances, so I thought I'd give Freeman a second chance to earn my business with a new 2020 Toyota Corolla Hybrid this week. I am a recent college grad on a fixed budget, and I was very upfront about my budget. They quoted me one price over email, which wasn't that great and was absolutely over my budget. I went into the dealership to see if we could strike a cash deal on the spot. The Freeman sales staff then proceeded to try and bully me and belittle me into accepting their best offer despite it not even being that good. They made their attacks personal, and that is a line you NEVER CROSS. I was polite and firm the entire time. I have never been treated with such utter disrespect by anyone in my entire life then I have at Freeman Toyota by MIKE CYBULSKI. Mr. Cybulski is one of the most substandard and inept individuals I have ever had the displeasure to encounter in my life. You would think that someone with years of experience in selling cars would have one drop of professionalism, but you would be wrong. MIKE CYBULSKI needs to be fired immediately. Mr. Cybulski is the Achilles heel of your organization's ability to provide good customer service. Not only has Freeman Toyota lost my business for life, but they have lost my families business as well. We will NEVER bring our Toyota Tacoma into your service department for service. Not only have you lost our collective business now and until the end of time, but you have also created a group of informed consumers who will actively work to drive business AWAY from your dealership. So I stand and applaud you Freeman Toyota and especially you MIKE CYBULSKI for successfully assembling some of the sleaziest and slimiest group of losers that could only be achieved by sheer lousy luck, because even if you tried to assemble a team of idiots half as bad as the employees at Freeman Toyota, it wouldn't be possible... More

Great Experience Had an excellent experience today purchasing a new Highlander from Freeman Toyota. We had contacted them online first so the price of the car was alre Had an excellent experience today purchasing a new Highlander from Freeman Toyota. We had contacted them online first so the price of the car was already established before we came in. Michael Cybulski and Aarron Trzesniewski both helped us and they were fabulous. Toyota has excellent incentives right now with cash back savings and 0.9% financing. They worked with Costco to provide even greater savings and we ended up purchasing a new car at a great price. The dealership is under remodel but you can wait at Lexus while the paper work is being completed. There you will find an assortment of complimentary beverages, popcorn and cookies. We had to take out toddler with us and thankfully there were toys for kids to play with and our salesmen went to great lengths to engage/ include our toddler in the process. Both gentlemen were patient with us, we had to come in after my husband gets off work and they helped us evaluate what was the best vehicle/ value for our families' needs. When I came home I did a quick search to assure I got the best deal within 500 miles and I was happy to find there pricing was better (by thousands) than the nearest competitor. I am grateful for the consistent quality of the Toyota vehicles we've purchased and for the lack of haggling, honest information and support we found with Mike and Aaron at Freeman's. More

Great customer service Víctor Maldonado was a great salesmen the service was awesome friendly people and great customer service . This dealer is awesome I will bring more pe Víctor Maldonado was a great salesmen the service was awesome friendly people and great customer service . This dealer is awesome I will bring more people to this place More

excellent I went there because they told me they are grate helping getting a new car and it is true they are grate excellent customer service I went there because they told me they are grate helping getting a new car and it is true they are grate excellent customer service More

Great Service Fast and friendly service with fair pricing. A nice facility with shuttle or available rentals. Car wash is complementary too. In all a great expe Fast and friendly service with fair pricing. A nice facility with shuttle or available rentals. Car wash is complementary too. In all a great experience! More

excellent customer service I have visited this dealership multiple times for service on my priuses and my matrix. always without an appointment and they have fit me in. really a I have visited this dealership multiple times for service on my priuses and my matrix. always without an appointment and they have fit me in. really appreciate the flexibility!! More