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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.9
1,028 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,028 reviews

April 01, 2025

From the moment we walked in, Thaddeus made my wife and me feel welcome. He explained everything thoroughly and was very upfront about what he could do. Great experience! More

by TxShane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rory Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wimberly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thaddeus Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 30, 2025

As always the services was done properly and complete in timely manner. Service has always been good and use the dealership for my maintenance on the car. More

by h4plus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Mazda responded

Thank you for your loyal support. We’re delighted to learn that our team completed your maintenance promptly and with great attention to detail. Your continued trust inspires us to always deliver top-notch service.

March 30, 2025

The dealership was great to work with and they had the car I was interested in on the lot. More

by Ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nora Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Beason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawnee Ocon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Mazda responded

Ken, we’re pleased that you had a smooth experience finding the right car on our lot. Your positive feedback reinforces our commitment to making every interaction straightforward and satisfying. We look forward to serving you again in the future.

March 30, 2025

My experience was very professional and welcoming. They have been very consistent for the last few years. More

by darcusw75217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Mazda responded

Hello! We appreciate your feedback! It’s wonderful to know that you consistently experience a professional and welcoming atmosphere with us. Reviews like yours inspire us to do our best and raise the bar every single day.

March 29, 2025

I truly appreciate the efficient service I received the last time I visited them. Thank you More

by elvitorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Mazda responded

It’s fantastic to hear that you appreciated the efficient service during your visit. We strive to deliver a seamless experience each time, and your acknowledgment means a great deal to us. Thank you for taking the time to share your thoughts.

March 28, 2025

The service department is amazing and the staff very helpful. I would recommend them for all ur mazda service needs More

by gbdaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Mazda responded

Thank you for recommending our service department. We take pride in our knowledgeable and helpful staff who work hard to provide exceptional Mazda service every time. Your endorsement encourages us to continue delivering excellence. See you next time!

March 27, 2025

The staff there were too helpful and efficient. Hustle free environment and professional services. Thanks for the help! More

by RSHOAIB277
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Norm Reeves Mazda responded

Thank you for your kind words! We're thrilled to hear that our team provided a 5-star experience for you. We look forward to serving you again soon, and please check out our selection of vehicle, service, and parts specials.

March 26, 2025

They have always taken care of my car in a professional manner. Service staff is very friendly. More

by rgspiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Norm Reeves Mazda responded

Your loyalty means the world to us, and we're delighted that you've consistently experienced professional and friendly service from our team. Thank you for trusting us with your car care—we look forward to keeping you on the road for many years to come.

March 26, 2025

Advisor was very helpful. Norms could provide some good seating arrangement for customers and amenities. Regular oil change and diagnostics check could be quicker for custom More

by ivanrvf23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Norm Reeves Mazda responded

We appreciate your feedback and are glad our advisor was helpful during your visit. We continually strive to improve our customer experience and reviews like yours help us accomplish that goal. Thank you for helping us make Norm Reeves Mazda even better.

March 24, 2025

Salina at the front desk is absolutely wonderful. She’s kind and on top of her game. Grateful for her to be taking care of people that are upset about their cars. She knows how to make people feel go More

by TalorH313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Norm Reeves Mazda responded

Your thoughtful words truly mean a lot! Salina and Salvador go above and beyond to ensure every customer feels valued, and it’s wonderful to hear they made your experience a positive one. We understand that dropping off a car isn’t always convenient, but we’re glad our team helped make it a little easier. If you ever need to schedule service again, our online service scheduler is a quick and easy way to book your next appointment.

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