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Norm Reeves Hyundai of Irving

Irving, TX

4.2
1,455 Reviews
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1800 E Airport Fwy

Irving, TX

75062

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Showing 1,455 reviews

April 25, 2025

I like the dealership. It has always been a good place to take my car to for an oil change ir any other service needed. More

by rethalh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

It the best dealer ever they know how to make customers happy and comfortable i More

by carmeliematiti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse jose
Apr 24, 2025 -

Norm Reeves Hyundai of Irving responded

Wow, thank you for the glowing praise! Our team loves making every guest feel comfortable and cared for, so it’s wonderful to know we hit the mark. We can’t wait to welcome you back for your next visit!

April 21, 2025

I will never take take my car here again like ever again they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just More

by thatdancekiddalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asim Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for taking the time to share your experience. It’s completely understandable to feel frustrated when your expectations around timelines aren’t met. We know your time is valuable and would like to make things right. Please contact Ken Demarest, our Service Manager, at Kenneth.demarest@normreeves.com.

April 20, 2025

I like the buying experience. But I feel follow-up is not there afterwards for registration number More

by ganesan.mr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 21, 2025 -

Norm Reeves Hyundai of Irving responded

We’re so glad you enjoyed the buying experience, and Alex will be happy to know you appreciate his help! Thanks for your feedback about the registration process; knowing where we can fine-tune things is always helpful. We hope you’re loving your new Hyundai and that we'll see you again soon!

April 18, 2025

It is very difficult to do business with you. The app and the website are terrible. When I can get someone on the phone, they perform badly. I was told I could not schedule on a certain date. More

by celtibero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks for the candid review. It sounds like your experience was met with a lot of inconsistency and confusion, and that’s understandably frustrating when all you're trying to do is schedule and maintain your vehicle. If you'd like to discuss this further, please contact our Service Manager, Ken Demarest, at Kenneth.demarest@normreeves.com.

April 13, 2025

Sam was very nice and effective. Although he wasn't the one fixing the car, it was done early and he was on top of communication. More

by johnson.kyra
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 14, 2025 -

Norm Reeves Hyundai of Irving responded

We love hearing that Sam was communicative and helpful! That's very important to us, and we appreciate the feedback. Please let us know if there's anything else you need!

April 08, 2025

Great experience. The staff is the best and I would highly recommend Norm Reeves Hyundai to everyone !!! More

by STEPHEN.VAETH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asim Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Norm Reeves Hyundai of Irving responded

Stephen, we appreciate the stellar feedback! Having amazing customers like you is what keeps us motivated every single day. We’re always ready to roll out the red carpet for you!

April 06, 2025

Great work. Superb customer service. Mr kevin. Is the mvp. Happy camper. Thank u folks. More

by chac22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin.
Apr 07, 2025 -

Norm Reeves Hyundai of Irving responded

We’re delighted that Kevin made your visit such a hit! Your enthusiasm and satisfaction truly make our day. When you're due for maintenance, you might want to try our online service scheduling—it’s a convenient way to keep that great service experience rolling along!

April 06, 2025

Lou Margetis did an excellent job in explaining and demonstrating, he is very respectful, very knowledgeable and has alot of patience. He is very attention to detail. No pressure at all when buying. Wi More

by Ashley H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Brian
Apr 07, 2025 -

Norm Reeves Hyundai of Irving responded

Hi Ashley, thank you for your kind words about Lou! We’re thrilled that his respectful, patient, and detailed approach made your car-buying journey smooth. At Norm Reeves Hyundai Irving, we take pride in delivering a top-notch customer experience and supporting you along the way. We'd be happy to help any friends or family you send to us!

April 04, 2025

Good Staff. Loved my experience there. Lou did everything to accommodate me and helped with everything I needed. More

by lincolntt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louie
Apr 07, 2025 -

Norm Reeves Hyundai of Irving responded

This review is awesome! We’re so happy that Lou went above and beyond to make your visit enjoyable. Your positive experience motivates us to continue delivering top-notch service. When you’re in the market next, check out our inventory specials for even more exciting deals!

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