Norm Reeves Hyundai of Irving

Don’t take your vehicle here. Terrible service they don’t stand behind their work. Overcharge for their work hit you with a diagnostic fee 208.00 slow service run around to talk t Terrible service they don’t stand behind their work. Overcharge for their work hit you with a diagnostic fee 208.00 slow service run around to talk to someone. Totally terrible experience overall. More

Very professional and willing to spend the amount of time that is needed to answer all your questions. that is needed to answer all your questions. More

Excellent customer service from the staff and my service consultant Jesse Garcia every time I am here. consultant Jesse Garcia every time I am here. More

Friendly and nice service with good communication. The quiet area chairs could use an upgrade, but overall very convenient. The quiet area chairs could use an upgrade, but overall very convenient. More

I realize that this was just a recall appointment, but it took two visits to change the fuse. I originally scheduled the visit last year. Y’all called me the day before to make sure that I was going to be th took two visits to change the fuse. I originally scheduled the visit last year. Y’all called me the day before to make sure that I was going to be there. I arrived early and waited a several hours Only to learn y’all did not have the part in stock. I took it on myself to return last month, hoping to resolve the issue. I was glad that y’all were able to fulfill the recall. At the end, my service man boasted that my car had been wash and vacuumed. I’m sorry, but it was just as dirty as it was when I pulled in. My biggest complaint was that I received this thorough vehicle inspection, yet y’all missed the leaking power steering pump. This was assessed by my regular mechanic just a few days after I was at your shop. He also pointed out that the cap for the power steering reservoir was missing. I Left a couple texts, requesting a replacement one. I got an initial response and then no follow up. So I replaced the cap myself. More

I was very pleased with their help and with the companies customer service with helping me with my purchase customer service with helping me with my purchase More

My service guy, Sully, was great. He communicated with me during the repair process and made sure I was taken care of every step of the way. He communicated with me during the repair process and made sure I was taken care of every step of the way. More

The dealership was willing to negotiate on price within reason. No games, no problems, received my new Santa Fe hybrid on the same day we agreed on price. reason. No games, no problems, received my new Santa Fe hybrid on the same day we agreed on price. More

The service advisor was very helpful, and friendly. They did a great job fixing my car in a timely fashion. They did a great job fixing my car in a timely fashion. More