Freeland Chevrolet Superstore- Service Center

Mr. Ellis Roberts, Service Consultant Mr. Ellis Roberts has always provided me with excellent customer service. He kept me informed with what was going on with my car before any work was d Mr. Ellis Roberts has always provided me with excellent customer service. He kept me informed with what was going on with my car before any work was done. Assisted me w/getting a loaner car when needed. Is nice and polite. Goes beyond the call of duty. Excellent service consultant. More

Ellis Roberts is fantastic. Ellis Roberts was so helpful when my Chevy Equinox broke down. He went above and beyond to find the parts that were needed to fix my vehicle and also Ellis Roberts was so helpful when my Chevy Equinox broke down. He went above and beyond to find the parts that were needed to fix my vehicle and also made sure to do everything he could to help get the repairs under warranty. I can't say enough great things about this company and the people they hire. Highly recommended!! More

great experience Came in for a battery and they got me in and out with no problem all thanks to mr. Ellis Roberts his experience with this company really showed in an Came in for a battery and they got me in and out with no problem all thanks to mr. Ellis Roberts his experience with this company really showed in an amazing way thank you so much More

great people! Ellis was an amazing employees. He was kind, friendly, informative man. He went into detail of what to do before I take my car back thru emissions. Ellis was an amazing employees. He was kind, friendly, informative man. He went into detail of what to do before I take my car back thru emissions. More

Ryne Silva I recently had my vehicle serviced at your dealership. One of your employees that assisted me: Ryne Silva was very efficient and friendly. I would l I recently had my vehicle serviced at your dealership. One of your employees that assisted me: Ryne Silva was very efficient and friendly. I would like to recommend this young man for any advancements or other job opportunities with your company. He provided top notch customer service. Job well done Ryne! Sincerely Mrs.Ford More

Excellent help. While in Nashville traffic we heard a loud squeak coming from our truck. We were on a vacation trip and knew this needed to be checked out before tra While in Nashville traffic we heard a loud squeak coming from our truck. We were on a vacation trip and knew this needed to be checked out before traveling any further. Searching on a phone for the nearest Chevrolet dealer, we found Freeland Chevrolet so we headed there. Spoke with Ellis Roberts and he got us in and checked over within a reasonable amount of time since we didn't have an appointment. There was a rock between the passenger front brake rotor and backing plate. We were very pleased that they were able to remove it and get us back on the road. Thank you for your kind and helpful service Ellis!! More

Excellent service. Ellis went above and beyond helping us. We had a Griswold trip from Sarasota, Fl to Brentwood, Tn. Called and talked to Ellis the minute we hit Nashvi Ellis went above and beyond helping us. We had a Griswold trip from Sarasota, Fl to Brentwood, Tn. Called and talked to Ellis the minute we hit Nashville. He had our car repaired and back on the road in no time at all. All done with smiles. Thank you. More

Here's lookin at you.......... Ken? I am at times unbearable, hard to tolerate, or please. After a horrible, wretched, vile experience with a different chevy dealer in Madison, TN. I fou I am at times unbearable, hard to tolerate, or please. After a horrible, wretched, vile experience with a different chevy dealer in Madison, TN. I found myself at Freeland with a concern over the oil consumption with our 2015 SS camaro. Ken put on velvet gloves, and dealt with me more openly, honestly, and genuinely than the other dealer with concern to the matter that brought me there. He is a true professional and knows the meaning of respect, non-bias decsions, and handling irate, dissapointed and bullish customer. He took the time that the other dealer could care less to take in explaining to me completly, honestly, and clearly the situation with our vehicle. I rarely regret decisions that I make, but admit that I regret not buying our car at Freeland. They are closer to us than the lesser dealer that will never see us darken their door again. With staff like Ken, and Jonathon in Service Freeland is the better and more deserving GM dealer for not only our business but your business also. This dealers staff will take the time to LISTEN ! Something nobody on the north side of town took the time to do. Thank you Ken! Thank you Jonathon! I believe the other gentleman and I use the word gentlemen with all three of these employees, but the other gentleman who was there to assist was Greg Nippert from Naples, FL as I recall. He didn't say much but he did what Ken and Jonathon did........ he listened. I am prematurly giving stars across the board something I am usually hesitant to do based solely on the belief that if something isn't right a man like Ken will be just as reasonable as he was today! Thank you again and again. More

great service never thought that we would be able to get a new vehicle. we bought our vehicle in august and today I went for my first oil change. it was great to pu never thought that we would be able to get a new vehicle. we bought our vehicle in august and today I went for my first oil change. it was great to pull into the service bay and be treated like a real person. Thank you Freeland. More

Cindy Dunning is amazing!!!!!!!!!!! I am taking time out to write this review about Miss Cindy because she absolutely deserves it. I was so upset about my check engine light coming on th I am taking time out to write this review about Miss Cindy because she absolutely deserves it. I was so upset about my check engine light coming on the first time in my brand new car. I went in poured my heart about how took my car to other establishments that read the same error. Not only did she listen to me,she educated me.She genuinely cared. You just don't find people out here like her. I appreciate the outstanding customer service that was given. Also, the new lady(Allstate) who assisted with my loaner car was awesome!!! I am very please with my experience overall. More