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Freehold Hyundai
Freehold, NJ
4,085 Reviews
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June 12, 2012
We leased a new 2013 Hynudai Sonata from Freehold Hyundai on May 17, 2012. We decided after the first hour that we wanted the car, then spent the next FIVE HOURS waiting for Finance! We finally got the car, on May 17, 2012. We decided after the first hour that we wanted the car, then spent the next FIVE HOURS waiting for Finance! We finally got the car, and agreed to pay $4,000 as a down payment, with the understanding (in our contract) that Freehold Hyundai would use $1,040 of the $4,000 to pay off the Toyota Camry we traded in that day. Imagine our surprise when JUNE rolled around and we got a bill from TOYOTA for both our May AND June payments, with a late fee for May's payment! They NEVER paid Toyota!! We called Freehold and were told by "Pete" that he would "look into it", and that Freehold Hyundai would be paying off Toyota. As if that experience wasn't bad enough, we knew that our first lease payment would be due on June 17, 2012. As of June 12, 2012, we never received a bill for the payment...but we DID receive a call again from Pete telling us to bring our first lease payment to Freehold "so you don't incur a late fee." I asked why we would incur a late fee as we never got a bill. He said "oh something got screwed up in your paperwork." xxx??? We then called Hyundai Finance to ask if we should do that, and THEY told us we were not in their system anywhere. SO...to sum up... 1. Freehold Hyundai took 5 hours to finish a deal with us that should have taken no more than 2 hours. 2. Freehold Hyundai took a $4,000 deposit from us that included $1,040 to pay off our Toyota lease, and never paid Toyota. 3. Freehold Hyundai "screwed up" our paperwork (as per Pete) which resulted in our never receiving our first lease payment. 4. Freehold Hyundai is "looking into it"...4 times now! Our recommendation...do NOT deal with Freehold Hyundai...EVER! More
by jrahern
Employees Worked With
Lamorr, Peter
June 08, 2012
Bought a 2003 Volkswagon Passat on May28. Brought car home to find it infested with ants. Brought car back the next day to have infestation taken care of. Told car would be ready that day. Long story sho home to find it infested with ants. Brought car back the next day to have infestation taken care of. Told car would be ready that day. Long story short they had the car for 2 and half days and they said it was taken care of. Drove the car home to find it still had ants. Took the car to a mechanic and was told that work that was supposed have been done on the car (belts and oil leak in turbo were not done). Called and said we were not happy with the car and said we wanted to return it. Brought the car back on Sat., June 2. They said if we didn't bring the car back that day they might not take the car back at all. We brought the car back and asked for our $2500 deposit back. They said the office was closed and that the check would be cut on Monday. We weren't comfortable with that because they had the car back and we had nothing. They wouldn't even give us a written guarantee that we would get our deposit back on Mon. We called on Monday, no check. Called on Tuesday. no check. Called on Wednesday, no check. It is now Friday, June 8 and we still have not received any call or check from them. By the way, when you call there chances are you will not reach the person you want to speak to. You will be sent to a voice mail and they never return your calls. You constantly have to call and be insistent to finally speak to someone. We have reported them to the BBB and NJ consumer Affairs. More
by DonnaPell56
Employees Worked With
Mike Q, Pete Farina, Aaron Brown, Leon Lakser
June 08, 2012
It was great to work with Raphael Johnson. Very friendly and helpful. The deal went smoothly and I felt I got a great deal on a used car! Thanks much! and helpful. The deal went smoothly and I felt I got a great deal on a used car! Thanks much! More
by chrisik33
Employees Worked With
Raphael Johnson
June 07, 2012
Our salesman ( Morris ) was very knowledgeable about all the vehicles we asked about and was very helpful in our decision making process. Morris was extremely helpful with helping us set up out Bluetooth t the vehicles we asked about and was very helpful in our decision making process. Morris was extremely helpful with helping us set up out Bluetooth telephone to link with the hands free device in the vehicle. More
by bettyjane
Employees Worked With
Morris
June 02, 2012
Great service and experience working with dealership and sales rep Rich Slafer in particular. He helped me work within my needs and budget to get the exactly the car I wanted. Also good follow-up service af sales rep Rich Slafer in particular. He helped me work within my needs and budget to get the exactly the car I wanted. Also good follow-up service after purchase as well with timely answering of my questions, etc etc. More
by dgazzillo
Employees Worked With
Rich Slafer
May 31, 2012
My wife and I were quite satisfied with our experience at this dealership. Our salesman, Raphael Johnson, was very knowledgable about the autos he showed us. His manner was very professional, and at the sa this dealership. Our salesman, Raphael Johnson, was very knowledgable about the autos he showed us. His manner was very professional, and at the same time very friendly and courteous. We needed to return to the dealership, because one of the rear brake lights had stoped working. We were very satisfied with the way the problem was taken care of by the service department. More
by csdudar
Employees Worked With
Raphael Johnson
May 31, 2012
Very good experience dealing with this dealer. Salesmen was very knowledgeable about the Sonata, but was not pushy. They gave me plenty of time for a test drive and answered all my questions. The trade in was very knowledgeable about the Sonata, but was not pushy. They gave me plenty of time for a test drive and answered all my questions. The trade in for my old car was fair and went very smoothly. The car was delivered quickly and was properly prepped. I would recommend Freehold Hyundai as a stop if you are looking for a new car. More
by sodaman7
Employees Worked With
Andy Lawrence
May 30, 2012
Raphael Johnson was a pleasure to deal with in connection with the leasing of my 2012 Genesis. He is is not overbearing and attempts to make the leasing process as painless as possible. with the leasing of my 2012 Genesis. He is is not overbearing and attempts to make the leasing process as painless as possible. More
by ptc27
Employees Worked With
Raphael Johnson
May 30, 2012
First is first my salesman Raphael Johnson is hands down the best salesman I've ever delt with. He truly wants to help you and really cares about making your car buying experence the best it could possably the best salesman I've ever delt with. He truly wants to help you and really cares about making your car buying experence the best it could possably be. Freehold Hyundai should be very thankful that have a salesman like this. There was never any pressure and I turly feel that he got me the best deal possable. Thanks again Raphael More
by leo636rr
Employees Worked With
Raphael Johnson
May 29, 2012
RICH MADE THE WHOLE PURCHASE GREAT. FROM START TO FINISH HE GAVE US ALL WE NEEDED..I TRADED IN A LEXUS AND WAS USE TO THERE SURVICE. BUT HE EXCEEDED ALL OUR EXPECATIONS. THANK YOU. HE GAVE US ALL WE NEEDED..I TRADED IN A LEXUS AND WAS USE TO THERE SURVICE. BUT HE EXCEEDED ALL OUR EXPECATIONS. THANK YOU. More
by EYESWET
Employees Worked With
RICH SLAFER
