Freehold Chrysler Jeep, Inc

Worse dealership ever. Went there to get the bulb on my headlight repaired and they stated due to a manufacturing error the bulb in my headlight was seized inside and they Went there to get the bulb on my headlight repaired and they stated due to a manufacturing error the bulb in my headlight was seized inside and they were unable to replace the bulb. They stated it would not be covered under the warranty and I had to pay out of pocket 2,000. Everyone at the dealership agreed I should not be responsible and I should contact customer service for them to approve the coverage. I contacted Jeeps customer service, who by the way refused to connect me to a representative located in the United States. Jeep’s customer service stated they will not fix it because they cannot prove that I did not remove my bumper and detatch my own headlight to melt the lightbulb in my headlight. After a back and forth of me stating why in Earth or even how on earth I could even do that, they kept avoiding my response and kept insisting they will set up an appointment for me to pay for the services out of pocket. At this point I have given up and continue to drive my vehicle with the fog lights on until it’s time to turn in the lease. By the way it has been 2 weeks and the same customer service agent has been harassing me nonstop. More

Excellent sales and service. I would highly recommend this dealership. Positive experience all around. Very pleased!!! I would highly recommend this dealership. Positive experience all around. Very pleased!!! More

They misdiagnosed my repair on the first visit which took two weeks to get the part. Then they realize they misdiagnosed the second time and it’s one month later and it’s still not repaired. Still waiting fo two weeks to get the part. Then they realize they misdiagnosed the second time and it’s one month later and it’s still not repaired. Still waiting for the part. More

Had a great experience at Jeep. Great customer service, easy process getting the vehicle I wanted. Great customer service, easy process getting the vehicle I wanted. More

I’ve always been pleased with the service at Freehold Chrysler Jeep. I’ve been taking my Grand Cherokee there since 2014 and I always feel that Will Nolan shows me respect and gives me honest, straightfo Chrysler Jeep. I’ve been taking my Grand Cherokee there since 2014 and I always feel that Will Nolan shows me respect and gives me honest, straightforward advice when it comes to the maintenance of my vehicle. When it comes to buying my next vehicle, I wouldn’t hesitate to purchase it from Freehold Chrysler Jeep. More

Friendly, they explain with great detail and keep you updated on service times. Easy appointments! No hassle! Thank you Jay and Jenna! updated on service times. Easy appointments! No hassle! Thank you Jay and Jenna! More

Amazing team, very helpful with everything. I would love to purchase another vehicle in the near future with these guys! I would love to purchase another vehicle in the near future with these guys! More

I have always had excellent service for my jeep at this dealership. The customer service has been great especially from two standouts- John the service manager, and Jenna the service writer. Thank you dealership. The customer service has been great especially from two standouts- John the service manager, and Jenna the service writer. Thank you More

I have always been very pleased with the service and the pleasant staff at Freehold Jeep. pleasant staff at Freehold Jeep. More

Anthony was great. He stayed late and worked with us to get the best price we could for a new Jeep Wrangler 4xe. He was honest, patient, and very easy to deal with. We He stayed late and worked with us to get the best price we could for a new Jeep Wrangler 4xe. He was honest, patient, and very easy to deal with. We definitely recommend Freehold Jeep! More