Freehold Buick GMC - Service Center

Stay away! Their service prices as extremely overpriced. My AC was blowing warm. Was told $199 to check it which would include freon. Turns out it was a ba Their service prices as extremely overpriced. My AC was blowing warm. Was told $199 to check it which would include freon. Turns out it was a bad clutch on the compressor. The quote was over $1400. You can see online the MSRP for a new GM compressor is around $500. Even with the diagnosis that is $700 for labor. When I told the service advisor the price was too high and I could get it done somewhere else, he didn't care. No offer to try to work with me to close the deal. So I verified I wouldn't be charged for freon since no repair was done and was assured that would be the case. The bill was $200 anyway. NOW the advisor was saying he told me the froen would have been extra. Not what I was told originally, and btw the work order I signed had no pricing at all. Then when I get the job done at another dealer, for $400 less, they tell me there is no freon in the system. It should have been full because there were no leaks, just a clutch failure. So Freehold actually stole my freon! More

The worst ever dealership service, the charge you $200 (very expensive) for diagnostics that you have to pay if you decided not to fix your car there. They offer a shuttle bus, to take you to work after l (very expensive) for diagnostics that you have to pay if you decided not to fix your car there. They offer a shuttle bus, to take you to work after leaving your car there in the morning, which comes one hour later. Bill Marter is the service manager but he is useless. Carmen Semenza, his aggressive and rude service “advisor”, is the one who deals with any dispute or complaint from customers. They offer parts and labor at a very, very expensive prices. Don’t go there please ! More

The service department is a rip off. The Buick Encore has problems with the membrane on the hatchback which cannot be fixed, but they keep trying to replace this part and that part, and since it's a diff has problems with the membrane on the hatchback which cannot be fixed, but they keep trying to replace this part and that part, and since it's a different part they keep trying, they won't cover the previous work done. So they continue to charge me for parts which they know will not fix the problem. Stay away from the Encore, and stay away from Freehold Buick! More

Awesome experience! Professional and courteous! Steve Timanaro, our service advisory, goes the extra mile to ensure we are satisfied. This dealership has the best custo Professional and courteous! Steve Timanaro, our service advisory, goes the extra mile to ensure we are satisfied. This dealership has the best customer service that we've ever experienced by far. More

Great friendly service always a pleasure Each time I bring my vehicles in for service, and we have been dealing with Freehold GMC since 1995, they are friendly, knowledgeable and do their bes Each time I bring my vehicles in for service, and we have been dealing with Freehold GMC since 1995, they are friendly, knowledgeable and do their best to complete service and repairs as quickly and efficiently as possible. I would "highly" recommend this dealership for sales, service and repairs. More

Great Experience! I had a great experience at Freehold Buick GMC. The entire staff was very friendly and kept me informed during the entire visit. Waiting area was wa I had a great experience at Freehold Buick GMC. The entire staff was very friendly and kept me informed during the entire visit. Waiting area was warm with ample seating and light refreshments. More

excellent service I bought my car at freehold and went back for a 3 month check up. they provided shuttle service to and from my office as well as excellent customer s I bought my car at freehold and went back for a 3 month check up. they provided shuttle service to and from my office as well as excellent customer service. I dealt with Peter Roman who actually went to my car to check if I left my phone in it and held it until I got there to pick up the car. Obviously this went above and beyond. they went over all of my questions and checked everything since I often have my toddler grandchildren in my car. Excellent and helpful More

Customer Service I have been doing business with Freehold GMC for about 12 years and between sales with JOE Faruolo and Mike Matt and service with Pete Roman would rec I have been doing business with Freehold GMC for about 12 years and between sales with JOE Faruolo and Mike Matt and service with Pete Roman would recommend Freehold GMC to any And all my friends Extremely satisfied with entire Operations of dealership More

Shawn Petrillo Freehold Buick/Gmc Shawn Petrillo, Never disappoints, fast efficient polite and knowledgeable! People like him show the advantages of NOT buying from a Mega Dealer. No Shawn Petrillo, Never disappoints, fast efficient polite and knowledgeable! People like him show the advantages of NOT buying from a Mega Dealer. Nothing better than working with a business that prides itself on customer satisfaction. Shawn delivers! More

Great service! I just bought my 3rd car from this dealer and wouldn't even think of going anywhere else. Expert service as well as efficient. And, of utmost importan I just bought my 3rd car from this dealer and wouldn't even think of going anywhere else. Expert service as well as efficient. And, of utmost importance to me, super friendly staff. More