Freedom Nissan

I purchased the Altima Hybrid about a year ago and love it! The mileage is terrific and the maintenance plan is an added bonus. Joanne Pecor was our sales rep. She goes above and beyond to ensure customer it! The mileage is terrific and the maintenance plan is an added bonus. Joanne Pecor was our sales rep. She goes above and beyond to ensure customer satisfaction. Joanne is one of many sales reps. we've worked with over a number of years with Freedom Nissan. Suffice it to say, Mort has an excellent team of sales folks working with him. I highly recommend this dealership and Joanne in particular. More

On February 27, 2010 I purchased a pre-owned Cadillac DeVille from Freedom Nissan. The mileage reading was 99,707. On the original purchase agreement we agreed that all repairs needed to pass inspection DeVille from Freedom Nissan. The mileage reading was 99,707. On the original purchase agreement we agreed that all repairs needed to pass inspection and any repair under the 3 month, 3,000 mile warranty would be handled by the Cadillac dealership in the state of Maine as that is where I live. On March 3, 2010 I took the vehicle to Bill Dodge Auto Group for an inspection sticker, mileage 100,018. The vehicle did not pass inspection because the engine light was on and the vehicle needed tires. Bill Dodge used the diagnostic computer to scan the car for the check engine light. A code PO741 was revealed which Bill Dodge had a service bulletin pertaining to this code. Freedom Nissan was contacted by me and by the service advisor at Bill Dodge to discuss the problem. On March 5, 2010 Freedom Nissan agreed to replace the tires but stated due to the repair cost of the service bulletin, they would need to diagnose the transmission problem themselves. The general manager of Freedom Nissan, Frank McGloughlin also stated that they did not trust Bill Dodge to properly diagnose the problem. On March 9, 2010 after many long exhausting conversations with the service advisor, Luke Shagnon, general manager, Frank McGloughlin and dealership owner, Mort Shaparo an agreement had been made. The vehicle would be picked up from Maine and brought back to Freedom Nissan. They would diagnose the transmission and confirm the service bulletin. They would repair the transmission if able or send to certified GM dealership if unable to repair. Once repairs were complete the vehicle would be taken to Shearer Cadillac in Vermont and scanned for codes. The vehicle was picked up by Freedom Nissans driver at 10:30 at night and a loaner car was left, mileage 100,031. The driver, Bob, stated he had a flat tire on the trailer causing him to be so late. The agreed upon arrival time was six o’clock. Freedom Nissan did not call to inform me of any issues so you can image my shock when we heard a knock at the door at 10:30. This occurrence was not very professional in my option. Freedom Nissan removed the transmission from the vehicle and delivered it to Shearer Cadillac. They specifically instructed Shearer Cadillac to replace the 3rd clutch housing and seals. Freedom Nissan did not provide nor mention the service bulletin pertaining to code PO741 to Shearer Cadillac per a conversation with service advisor, Cory Getty of Shearer Cadillac. The transmission was picked up by Freedom Nissan and installed back in the vehicle. On March 19, 2010 the vehicle was brought to Shearer Cadillac by Freedom Nissan for diagnostic scanning which was part of my agreement with owner, Mort Shaparo. The vehicle was delivered back to Maine by Freedom Nissan’s driver, Bob. Again the driver arrived very late at approximately 9:30 stating he was having overheating problems with his truck. Again the agreed arrival time was five o’clock. The driver provided me with a no charge invoice from Freedom Nissan stating the transmission had been rebuilt and a no charge invoice from Shear Cadillac stating no codes were found. They did not tell me that Shearer Cadillac did the work to the transmission or specifically what was done, invoice states transmission was rebuilt. On August 2, 2010 the check engine light came on again. I brought the vehicle to Elite Motors, technician scanned the vehicle for codes. Code PO741 was revealed. The technician cancelled out the code stating that it was probably a glitch due to recent transmission rebuild. We also called Bill Dodge Auto Group to inquire with service advisor regarding the code. On September 10, 2010 the check engine light illuminated again. I dropped the vehicle off at Bill Dodge Auto Group for an oil change, tire vibration and check engine light on September 15, 2010. The vehicle was scanned for codes and again code PO741 was revealed. I immediately contacted Freedom Nissan to discuss the issue. Several messages were left for owner Mort Shaparo, general manager Todd Mobily and service advisor Luke Shagnon. I also called to inquire about the extended warranty which I purchased from Freedom Nissan at the time of the sale. The extended warranty company will not cover the repair due to the impending service bulletin. On September 17, 2010 at 4:45 pm, Luke Shagnon finally returned my phone calls. He advised me to inquire with Bill Dodge about a part warranty as Shearer Cadillac had done the transmission work the first time. He stated he would provide me with the invoice from Shearer outlining the work that had been done. He also stated that he would speak with Mort Shaparo and touch base with me on Monday, September 20th. Luke did not call on Monday nor did he send the fax as stated. I had to call a dozen or so times to get the fax sent. On September 21, 2010 I finally spoke with Luke again after many more calls. During my conversation with Luke, he informed me that Mort said he would be willing to diagnose the transmission again but it would be my responsibility to get the car to Freedom Nissan. I brought up that I thought we were going to inquire about a part warranty. He did finally fax the Shearer Cadillac invoice of repair. I, in turn, faxed the invoice to Bill Dodge to get the process going. The service advisor at Bill Dodge showed immediate concern that the invoice did not reflect parts for repairing code PO741 and called Shearer Cadillac to confirm the repair that had been done. He was informed by service advisor, Cory Getty from Shearer Cadillac that they did not scan the car for codes and were only provided the transmission and specific instructions from Freedom Nissan on what to replace. Basically there is now no chance for Cadillac part warranty as no part failed and not chance for extended warranty because of existing service bulletin. The transmission was bandage and not repaired fully as per the service bulletin which Luke has to this day. At this point, the cost to rebuild this transmission exceeds the cost of replacement. Freedom Nissan already had their chance to fix this vehicle and not only did they not fix it, they lied about what had been done. The transmission was never rebuilt as there invoice states. This can be confirmed by Cory Getty at Shearer Cadillac. I want them to stand behind their original agreement with me and their original warranty. I want the vehicle fixed in Maine whether the transmission is rebuilt or replaced. Freedom Nissan made an agreement with me when I bought the car which was not met, they made an agreement with me about the repair, which was not done and now they want me to provide them at my cost another chance to diagnose the same problem. I need this vehicle repaired correctly from a trustworthy dealership so that this problem does not occur again. I no long trust Freedom Nissan to be able to complete this repair as they already cut corners to cut costs once. I worked with them the first time even though I did not agree with how things played out, I tried to be objective and understanding but I am not willing to do it again. If no course of action is taken by the dealership, I fully intend to sue Freedom Nissan. I have already begun to seek legal counsel in case this measure is needed. I also want a resolution to this matter as soon as possible as this is my only means of transportation. At this time, I have not received any call back from the dealership’s owner or general manager. Today's date is September 22, 2010. More

We decided to travel to Freedom Nissan in Vermont as several friends had recommended it (we live in lake placid ny). Our intent was to buy a late model used car. We met with Joanne Precor, who within several friends had recommended it (we live in lake placid ny). Our intent was to buy a late model used car. We met with Joanne Precor, who within minutes had several late model cars lined up that fit our budget. The one model we selected had a minor issue with a wheel that Joanne had resolved within 30 minutes (i.e. the Freedom mechanic spoke with us directly and advised the nature of the problem and what he did to rectify it). After 2 test drives and having all of our questions answered, the deal was closed. We received a fair amount on our trade. In short, Joanne was professional, knowledgeable, and we would recommend her and Freedom Nissan without reservation to anyone looking to a purchase a vehicle. More

My partner and I were treated like valued customers from the minute we first walked into the dealership to when we drove our new (to us) car off the lot five days later. Joanne and the rest of the staff at the minute we first walked into the dealership to when we drove our new (to us) car off the lot five days later. Joanne and the rest of the staff at Freedom Nissan worked hard all week to get us a loan with a local credit union and did not pressure us to stretch beyond our budget limitations. We both high recommend this dealership, and Joanne in particular. More

I took my car[not a Nissan] in for routine servicing. When I called for appointment, she was very accommodating about getting my car in promptly and at a convenient time, and efficient and pleasant at When I called for appointment, she was very accommodating about getting my car in promptly and at a convenient time, and efficient and pleasant at check -in. The work was completed very promptly, the car given a courtesy wash, and I was quickly out and on my way . I will certainly take my car back there for servicing. More

Joanne is a great asset to Freedom Nissan. Joanne is by far the best sales person I have ever had the privilege to deal with. Joanne will go above and beyond to make sure her customers receive the best se far the best sales person I have ever had the privilege to deal with. Joanne will go above and beyond to make sure her customers receive the best service possible. We have aquired a new vehicle and also a new friend. More

I leased my new 2010 Rogue just about a week ago from Freedom Nissan, however I am not a stranger to this dealer. My family has purchased at least 10 vehicles from Freedom Nissan. We have always gone t Freedom Nissan, however I am not a stranger to this dealer. My family has purchased at least 10 vehicles from Freedom Nissan. We have always gone there for service when we need it which is rare our Nissans ROCK! A few days after I picked up my car I realized that it was out of alignment and there were scratches on the back bumper. (Not freedom's fault at all the Rogue I got was a dealer swap). So I contacted my saleswoman Joanne and she had Luke from service contact me. He called and set up an appointment for me, I live in NY so he sent a driver over to the ferry to meet me and gave me a loaner car. They took my Rogue in re-aligned it and repaired the scratches on the back bumper. The next day he sent the car back with a new driver. It was all done in a timely fashion, Luke called me at work in a timely manner to keep me updated on the progress of the of my appointment. I even got it back washed and with a full tank of gas!!!! Anyone would be crazy to not bring their vehicles here for service.....get ahold of LUke he knows his business! More

I ABSOLUTELY LOVE LOVE LOVE FREEDOM NISSAN. My family has been purchasing/leasing Nissans from this dealership for years now. They always treat us like royalty. I would really have to love a car dealer has been purchasing/leasing Nissans from this dealership for years now. They always treat us like royalty. I would really have to love a car dealership to travel across a ferry and spend a total of about an hour each way to visit this dealer. However, this dealer is totally worth my time. Joanne Pecor has sold me my new 2010 Rogue and she has sold my Mom, Dad, Uncle, Sister etc vehicles. I also love that time after time when we go back Joanne always knows us by name and puts us first and takes care of every detail and always finds us the car/truck we want no matter where they have to go to get it. More

Excellent, professional, and knowledgeable salesperson who was very patient and 'unsalesman-like'. Our sales woman new the product well, highlighted all of the features and was extremely thorough with us who was very patient and 'unsalesman-like'. Our sales woman new the product well, highlighted all of the features and was extremely thorough with us. She also stayed well past closing time, even after her portion of the sales process was complete , so as to ensure a quality experience for us. The dealership was clean, staff was professional in every way, and the process was positive. I will return for a future purchase, and would recommend this dealership to others. More

Alice was an amazing help and a huge part of why we decided to get a nissan from freedom nissan. She was very knowledgeable about all the features of the car and really provided us with every single as decided to get a nissan from freedom nissan. She was very knowledgeable about all the features of the car and really provided us with every single aspect that we would need to make a decision to get a nissan. Thank you! More