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Freedom Nissan
South Burlington, VT
338 Reviews
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Showing 338 reviews
October 12, 2011
This is a great dealership! So far I've bought my great new (but used) car and had it serviced, and both experiences have been smooth and timely. The staff is awesome, really respectful, knowledgeable peop new (but used) car and had it serviced, and both experiences have been smooth and timely. The staff is awesome, really respectful, knowledgeable people. I'm very glad to be doing business with them. More
by hmacklin
Employees Worked With
Tim Sichel
October 02, 2011
All it took was the phone conversation and I knew that my experience was going to be a good one. Steven Manning was a lot more helpful than any other dealership I went to. He was very thorough. He actually m experience was going to be a good one. Steven Manning was a lot more helpful than any other dealership I went to. He was very thorough. He actually made me test drive the vehicle even though I said I didn't need to because I already knew that I wanted the vehicle. He wanted to make sure that I was positive that this vehicle was really the one I wanted. He was also very informative and personable. Those are two qualities that should not be taken for granted in one of your business employees. I couldn't have asked for a better experience when buying my first new car! More
by nikki2187
Employees Worked With
Steven Manning
September 21, 2011
They went above and beyond to get us approved for a loan so that my son could have a vehicle. They were very friendly, courteous, kind and helpful. We will definitely recommend them to friends and family. so that my son could have a vehicle. They were very friendly, courteous, kind and helpful. We will definitely recommend them to friends and family. More
by Susan Hall Lambert
Employees Worked With
TIm Ketschel, Rob Miller and Owner - Mort
September 03, 2011
Warranty issues, TSB issued and nothing but hassles. Warranty issues, TSB issued and nothing but hassles. The only thing the "service coordinator" was concerned about is making sure I paid thru the n Warranty issues, TSB issued and nothing but hassles. The only thing the "service coordinator" was concerned about is making sure I paid thru the nose for brakes/rotors. She completely ignored the TSB I referenced in regards to FRONT END NOISE I was having with my 09 Xterra. I relayed all of the symptoms via telephone and in-person, both times she had already diagnosed it as my brakes and they were not under warranty. Instead of writing anything that I said down on the work order for the techs, it merely says my rig makes noise when I apply the brakes. This is not what I said in my entire explanation of the symptoms. An hour later she comes back with an insane price for brakes/rotors for a vehicle with 25k miles on it. I said no way...my local mechanic can do the work with better parts for less. My '05 have EVERYTHING replaced under warranty and it had the exact same issues. They put it back together and I go to pay for my oil change only to be hit with the "$85 Diagnostic Fee"! Are you kidding?!?! If you had followed the FRONT END TSB, you would have seen the brakes/rotors while performing WARRANTY WORK! The entire time, I saw nothing but attitude from someone obviously not skilled in the area of customer service. I took it up with NISSAN USA as this was my second run around with this vehicle. Based on principal alone, I sent numerous emails and many phone calls until I was refunded my $85. I would have spent $285 in time/energy to get it back! On the positive side, Freedom Nissan and Nissan USA are great sales people...they managed to get me to buy a brand new TOYOTA TUNDRA so that I would not have to deal with Nissan's lack of service ever again. More
by NewToyotaOwnerVT
Employees Worked With
"Tausha"
August 30, 2011
This is the second time I have dealt with Nissan in Burlington Vt. The first time was enjoyable, hassle free, and I felt they really knew how to treat a person. That was probly ten years ago. And,, I Burlington Vt. The first time was enjoyable, hassle free, and I felt they really knew how to treat a person. That was probly ten years ago. And,, I totally enjoyed the Nissan Frontier I purchased... This past Friday, I walked into the dealership, and was overwelmed at the positive and friendly attitude of everyone in the place. Jeremy my salesman along with Mike Whitlake, treated me like royalty, and who wouldn't enjoy that!! In the end I drove away with my THIRD Nissan truck!!! They really know how to respect and coddle their customers. They should get a 10 !!!!!!! More
by wmay
Employees Worked With
Jeremy
August 05, 2011
My sister was busy getting ready for European trip, so I took her Rogue in for an oil change. The service dept detected more work that was necessary and needed to keep the car. I ended up taking my sister took her Rogue in for an oil change. The service dept detected more work that was necessary and needed to keep the car. I ended up taking my sister to the airport, BUT I received a phone call saying the car could be ready and dropped off before she returned from Spain! We are both very happy about the work and the follow-up call by Brian. She had the car ready and waiting when she returned and didn't have to worry about getting back and forth to work. I don't have a Nissan now, but will certainly consider purchasing from you in the future. Your concern for her needs was much appreciated. Thanks from Essex Junction. More
by Northernhome
Employees Worked With
Brian
August 04, 2011
I was on vacation driving through when my car just died. I called Freedom Nissan and talked to Tausha. It was late in the day and they were wrapping up the days work and told me it would not be looked at u I called Freedom Nissan and talked to Tausha. It was late in the day and they were wrapping up the days work and told me it would not be looked at until The next day. Brian had overheard my delema and got involved. He pulled a mechanic off another job to look At my vehicle. It turned out to only be a loose batteey cable. They tightened it up and i was on my way. I would Definately reccomend Freedom Nissan, they are awesome!! More
by Hooch
Employees Worked With
Tausha and Brian
July 29, 2011
I had been sent a letter that I was due for a 6 month service and the letter explained what was covered during this service, but the service coordinator didn't know what was covered. I guess I should ha service and the letter explained what was covered during this service, but the service coordinator didn't know what was covered. I guess I should have brought the letter. Susan was new, so I can't really blame her. As a note, the entire service department front line staff had been replaced since my 3 month service. Hmmm. What happened? Anyway, I had a warranty issue and asked if they would take a look; a manual transmission shifting issue. The first thing they said was ‘have you ever driven a manual transmission before’ (in a tone like I was some kind of idiot)? The service was done…but not all that was listed on the letter I found out when I got home. The response from the technician was unsatisfactory as well. Essentially they said that it was a truck and that is how trucks are. Get over it. Not what I want to hear from an organization that I am supposed to entrust with my vehicle being safe. I have driven manual transmissions for almost 25 years not to mention various military vehicles with manual transmissions. Additionally, nowhere on the receipt does it say that a 6 month service was done. I hope this doesn’t screw up the warranty. I guess I will just go to Oil And Go from now on for my services. They seem to know what customer service is all about. On another note, at my three month service, I had asked my sales person why satellite radio was not included on my manual transmission truck and satellite radio was included on the automatic truck and both models have the same radio, a six CD changer. He told me in so many words, and with a sneer, that people who buy manual transmission trucks are looking for an inexpensive vehicle and that is why Nissan doesn’t include it (ie, they are cheap). That is not true in my case as I enjoy the control of a manual transmission and had the money to purchase an automatic if I had wanted one. Also at my three month service, I had to wait at least two hours for what was basically an oil change when I had made an appointment ahead of time. What a waste of time. When I was paying, they told me they had washed the truck when in fact they had not.. More
by Digbee
Employees Worked With
Susan Waters
July 20, 2011
My husband and I purchased a used vehicle from Freedom Nissan for our teenage daughter. We were looking for a low-price, reliable vehicle for her to use while traveling from VT to MA for college. We test Nissan for our teenage daughter. We were looking for a low-price, reliable vehicle for her to use while traveling from VT to MA for college. We test drove a 2001 VW Golf that was for sale for $4995. During and after the test drive, we reported a few known issues with the vehicle to the salesman. We told him that we'd pay the asking price if he fixed a list of items that needed fixing. The pistons to the hatchback needed replacing, the driver's side mirror was off-track, the A/C needed recharging and the headrests to the back seat were missing. The salesman agreed to all of the items. My husband wrote the items down on a piece of paper. The salesmen brought the sheet to the manager's desk and came back stating all of the items would be fixed. A week after purchasing the vehicle we received a call from Freedom Nissan stating that the pistons for the hatchback were in. We told him to call us back when all of the parts were in and we'd schedule an appointment to come in and have everything replaced at once. Another week went by and we didn't hear back from them. My husband called and asked for the status on the other items that were ordered so we could set up an appointment. The parts department stated that they only received a notice to order the pistons. We spoke with the sales manager and he said that nothing but the pistons were written on the sales order. We stated that there was a supplemental sheet that had all of the items on it. He said that paper was no where to be found. He spoke with the salesman and he denied that we had agreed on a list. Yesterday we went to the dealership in person to talk with the sales manager and show him the items we had agreed to during the sale. We stated that we paid the asking price because we negotiated the repairs that the vehicle needed. He stated that they don't negotiate repairs. If that was the case, then why did they order the pistons? We understood that we were buying a used vehicle and we knew there may be issues we would discover after the purchase was made. We did find some of those issues but we were not asking for those to be fixed. Only the items that we had agreed to. In my opinion, the sales manager was unprofessional and very smug. I would never do business with Freedom Nissan again. We drove off the lot without getting anything resolved. They did not stand behind their agreement. Do not deal with Freedom Nissan in South Burlington, Vermont. More
by auggies
Employees Worked With
Sales Manager
June 14, 2011
They were able to pair us with a car that meets our needs; price, financing and car features. They were straight forward with sales and financing information. There was no sales gimmick and were not pu needs; price, financing and car features. They were straight forward with sales and financing information. There was no sales gimmick and were not pushy or rushed us to make a decision. They gave us ample time to decide. Their follow up during and after the sales was great. Very happy with our choice. More
by whyeyap
Employees Worked With
Tim Sichel / Mort Shapiro
