Freedom Ford by Ed Morse

Easy purchase until after purchased Customer service is always a big plus but 5 days after purchased the truck check engine came on. Not every helpful after purchased like they promise. Customer service is always a big plus but 5 days after purchased the truck check engine came on. Not every helpful after purchased like they promise. More

Dishonest and Deceitful, but Friendly I dealt with Andrew. He was very nice and polite, but not very honest. After talking the day before, my wife and I drove a 170 mile round trip to see I dealt with Andrew. He was very nice and polite, but not very honest. After talking the day before, my wife and I drove a 170 mile round trip to see this 2015 Jetta TDI SEL (VIN 3VWLA7AJ3FM335587). I was explicitly told that the vehicle was in excellent condition, and ready to be driven off the lot having been quickly serviced and detailed. When we arrived we soon found that the vehicle had been in an accident, had damage to the front bumper, and had a cracked windshield. I soon noticed that the front tires were a different brand than the rear, which led me to suspect the damage to the front of the car may have been significant. We were told that they might be able to work something out because of the damage, so we took it for a test drive. The vehicle strongly smelt of cigarette smoke, and the interior cloth near the driver window had noticeable cigarette burns. By the time we returned to the dealership, my wife and I both felt nauseated/sick from the strong odors. We were not able to reach an agreement in price because the dealership was not willing to negotiate. We left the dealership knowing that we had been lied to and deceived, but felt very fortunate knowing we avoided a disaster as well. I would not recommend this business to anyone, and would warn all potential customers to be very cautious in your dealings. More

Worst experience ever!!! I drove 40 miles from Dallas for this specific truck. They highly underrated my trade in price which would have been excusable. But they refuse to go I drove 40 miles from Dallas for this specific truck. They highly underrated my trade in price which would have been excusable. But they refuse to go down on the price of their vehicle. I never have dealt with such ignorance in buying a vehicle from a dealership. Mind you I used to sell and became an assistant manager for Toyota about 10 years ago just so you know I have experience. Really who pays the sticker price on a vehicle what do they think we are complete idiots. I don't blame the salesperson all of this came direct from the sales manager. Way to treat a customer who drove 40 miles. More

Horrible people to deal with So I got hit by a semi in July . Please tell me why my car is still not fixed correctly from this southwest ford collision center almost a year later? So I got hit by a semi in July . Please tell me why my car is still not fixed correctly from this southwest ford collision center almost a year later?? Horrible customer service from Chance!!! (He hung up on me ) ... Horrible horrible horrible !!! Do not take your car here you will get a warranty an them not honor it !!! Now I must pursue more just to get my car drivable. Save your self the headache I have gone through for almost a year now !! More

Incompetence or Lying I took my 2010 Accord I purchased from Southwest in to their QuickLane service for low tire pressure light being on. Service dept worker said he could I took my 2010 Accord I purchased from Southwest in to their QuickLane service for low tire pressure light being on. Service dept worker said he couldnt find anything wrong with the tires. Took it somewhere else a few days later and they found a nail in the rear driver side tire. Now I would not trust them to do an oil change. More

Our BEST car buying experience!!! My wife and I were in a spot where we had gotten into a pretty bad finance deal while we were in bankruptcy.,we were paying over 18% interest on our c My wife and I were in a spot where we had gotten into a pretty bad finance deal while we were in bankruptcy.,we were paying over 18% interest on our car!! We tried several times to find someone that would help us get out from under this weight! We were turned down time after time after time and had given up. Just the other day I figured to give these guys a shot.. We stopped in and right away we were blown away by the professionalism and courtesy given to us here. Our salesman Andrew McGrath was TOP NOTCH and did whatever it took to get the job done! We are lifers here! We will never need to go anywhere else! WAY TO GO SOUTHWEST FORD!! Nathan & Kristi More

Where dreams come true. I just want everyone to know i always have a great experience when i go to southwest ford in greenville. Eveyone is so friendly and greet you with a s I just want everyone to know i always have a great experience when i go to southwest ford in greenville. Eveyone is so friendly and greet you with a smile and go above and beyond to help you get your dream car, i received mine on Saturday july 25th. I had a great salesman Darwin Kloster did everything possible to help me with the perfect car, down payment and the same carpayment. I cant thank him enough and everyone there that went above and beyond. Thank you all ! This is the 2nd car i bought there. More