Freedom Ford by Ed Morse

Brought my truck in for scheduled service and an issue with a rattle in the rear end. Truck was returned without a wash and the source of the rattle was attributed to the receiver hitch. That was not th with a rattle in the rear end. Truck was returned without a wash and the source of the rattle was attributed to the receiver hitch. That was not the issue and there is still a significant noise from the rear. Disappointed that the truck was not cleaned when it was returned. They have done three services now and only returned it clean once. 1st clean, 2nd after waiting several hours even though scheduled was given option to bypass cleaning (or choice but only cause we had sat in their waiting room fir several hours) 3rd time just returned dirty. No discussion or comments made. Also waited in the drop of line for staff to return from what I assume to be lunch. Was asked to pull the truck out of the bay and reposition it in another bag after waiting for 10 minutes to be noticed. Then waited additional time for a service writer to look up. Nothing is fast even when it is scheduled. More

Sales went smoothly and price was lower than I had expected. Service has been great Craig has done all my service and been wonderful to work with. expected. Service has been great Craig has done all my service and been wonderful to work with. More

It was a great experience from start to finish. They didn't have what we wanted, we ordered, it came in sooner than expected. Purchasing was painless and we were on our way. We have had it 3 weeks and l didn't have what we wanted, we ordered, it came in sooner than expected. Purchasing was painless and we were on our way. We have had it 3 weeks and love it. More

Easy in-and-out. Jake, Cody and Jeff were great to work with and I got the truck I wanted at the price I wanted. This dealership carries a large city like inventory at country prices. Thanks guys! with and I got the truck I wanted at the price I wanted. This dealership carries a large city like inventory at country prices. Thanks guys! More

Would rate this a negative if there was the option. Worst experience I have ever had with a dealership. Buyer beware! Sold me a truck only to say after 15 days that they need it back. How do you sell someone experience I have ever had with a dealership. Buyer beware! Sold me a truck only to say after 15 days that they need it back. How do you sell someone a vehicle (signed paperwork), give them the keys and let them drive away only to come back and say they don't have financing. Information was lacking! Horrible customer service and communication. Rude financing personnel! Failed to even give me the signed contract in the first place which in itself is a concern! Makes you wonder if there was something shady in the first place! More

This is the third car my wife and I have purchased from various dealers on-line. Chris Fears was an excellent sales contact and coordinated everything nicely with me in several phone calls. We received t various dealers on-line. Chris Fears was an excellent sales contact and coordinated everything nicely with me in several phone calls. We received the on-line and overnight paperwork from Mr. Salcido and Amanda Weaver in a very timely and efficient manner. Our only suggestion would be to incorporate auto shipping into your on-line sales. The "recommended" shipper was $200 higher than the highly rated BBB shipper we used. At this time, the car is exceeding our expectations. However, it does "sound" like the driver's door may be an aftermarket door but it "looks" great. Everything else is very satisfactory. Thanks, Charlie & Ronnie Hull More

I am very happy with my purchase of my 2020 Ford Explorer. I especially like the Silver Spruce paint color and tan leather seats. All employees have been most courteous and helpful. Explorer. I especially like the Silver Spruce paint color and tan leather seats. All employees have been most courteous and helpful. More

Very great sales man Cody was very helpful on helping me find a truck that would work for me. Cody took his time and worked with me from start to finish. Cody was very helpful on helping me find a truck that would work for me. Cody took his time and worked with me from start to finish. More

Great Service from everyone in the service area. Had an Appointment and they were waiting for me. Called Next day when completed just as they promised. Appointment and they were waiting for me. Called Next day when completed just as they promised. More

Great service! Jeremy is always attentive and thoughtful. Great job to the service area. It was a short but comfortable wait. In addition to my oil change Jeremy took care of a Ford service i thoughtful. Great job to the service area. It was a short but comfortable wait. In addition to my oil change Jeremy took care of a Ford service issue I was not aware of. More