Freedom Ford by Ed Morse

Our truck had a slow coolant leak. We have a family friend who is a 30 year retired Ford mechanic who saw the leak on the passenger side with his scope (just didn’t have the materials We have a family friend who is a 30 year retired Ford mechanic who saw the leak on the passenger side with his scope (just didn’t have the materials to fix it). We told Freedom where the leak was- they repaired the drivers side instead, which we didn’t realize when we picked the vehicle up. The same day, we realized the turbo was still leaking, identified they never fixed the passenger side, and now we have to pay $1700 to actually get the passenger side fixed! They will not acknowledge they fixed the wrong side. The managers J.P. and Todd claim that the truck had no leaks when we picked it up. I guess it’s quite the coincidence that it developed a new leak the exact same day!!!! Even the new dealership (a Ford dealership!) we took it to, to fix the leak can’t believe how Freedom Ford is handling this. More

Went in to buy a car they turned us down without even running credit. Had trade in they didn’t even want it. They are sorry as all get out!!!!!! Wouldn’t recommend my enemy to go there. running credit. Had trade in they didn’t even want it. They are sorry as all get out!!!!!! Wouldn’t recommend my enemy to go there. More

Horrible service - went in for an oil change and purchase/program a new key fob and left with a loud knocking sound in my engine that was not there when I arrived. Every person I spoke with was not purchase/program a new key fob and left with a loud knocking sound in my engine that was not there when I arrived. Every person I spoke with was not knowledgeable - just a lot of "might be" answers which ranged from lifter noise to taking apart my engine to diagnose. The Service Advisor assigned to my car had no technical knowledge whatsoever. The Service Manager was at lunch and there was literally no other employee in charge to help address the issue. When the manager arrived, (I assume he was mad because his lunch was cut short) he didn't bother to introduce himself - he just barked at me for the keys. After speaking with him and not feeling comfortable with his answers, I told him I didn't trust him or employees to touch my car so I went to lower my hood and he stepped in front of me to do so and I had to reposition myself so I could do it. I asked him for his name and he told me Todd and I asked for a business card so I could elevate the matter and he said he wouldn't give me one. I do not believe that he would have treated a man this way - but his behavior was extremely chauvinistic. More

Tell me why you were going to charge me $300 for an admin key and take over an hour to program it when the locksmith just did both in under 5 minutes for $85?? key and take over an hour to program it when the locksmith just did both in under 5 minutes for $85?? More

Brought my truck in for scheduled service and an issue with a rattle in the rear end. Truck was returned without a wash and the source of the rattle was attributed to the receiver hitch. That was not th with a rattle in the rear end. Truck was returned without a wash and the source of the rattle was attributed to the receiver hitch. That was not the issue and there is still a significant noise from the rear. Disappointed that the truck was not cleaned when it was returned. They have done three services now and only returned it clean once. 1st clean, 2nd after waiting several hours even though scheduled was given option to bypass cleaning (or choice but only cause we had sat in their waiting room fir several hours) 3rd time just returned dirty. No discussion or comments made. Also waited in the drop of line for staff to return from what I assume to be lunch. Was asked to pull the truck out of the bay and reposition it in another bag after waiting for 10 minutes to be noticed. Then waited additional time for a service writer to look up. Nothing is fast even when it is scheduled. More

Sales went smoothly and price was lower than I had expected. Service has been great Craig has done all my service and been wonderful to work with. expected. Service has been great Craig has done all my service and been wonderful to work with. More

It was a great experience from start to finish. They didn't have what we wanted, we ordered, it came in sooner than expected. Purchasing was painless and we were on our way. We have had it 3 weeks and l didn't have what we wanted, we ordered, it came in sooner than expected. Purchasing was painless and we were on our way. We have had it 3 weeks and love it. More

Easy in-and-out. Jake, Cody and Jeff were great to work with and I got the truck I wanted at the price I wanted. This dealership carries a large city like inventory at country prices. Thanks guys! with and I got the truck I wanted at the price I wanted. This dealership carries a large city like inventory at country prices. Thanks guys! More

Would rate this a negative if there was the option. Worst experience I have ever had with a dealership. Buyer beware! Sold me a truck only to say after 15 days that they need it back. How do you sell someone experience I have ever had with a dealership. Buyer beware! Sold me a truck only to say after 15 days that they need it back. How do you sell someone a vehicle (signed paperwork), give them the keys and let them drive away only to come back and say they don't have financing. Information was lacking! Horrible customer service and communication. Rude financing personnel! Failed to even give me the signed contract in the first place which in itself is a concern! Makes you wonder if there was something shady in the first place! More

This is the third car my wife and I have purchased from various dealers on-line. Chris Fears was an excellent sales contact and coordinated everything nicely with me in several phone calls. We received t various dealers on-line. Chris Fears was an excellent sales contact and coordinated everything nicely with me in several phone calls. We received the on-line and overnight paperwork from Mr. Salcido and Amanda Weaver in a very timely and efficient manner. Our only suggestion would be to incorporate auto shipping into your on-line sales. The "recommended" shipper was $200 higher than the highly rated BBB shipper we used. At this time, the car is exceeding our expectations. However, it does "sound" like the driver's door may be an aftermarket door but it "looks" great. Everything else is very satisfactory. Thanks, Charlie & Ronnie Hull More