Freedom Chrysler Dodge Jeep Ram of Lexington - Service Center

They took advantage of me Explained that the car they were trying to give me was not my car, was made to take anyway, stating it was my car. I no longer have Chrysler on my sid Explained that the car they were trying to give me was not my car, was made to take anyway, stating it was my car. I no longer have Chrysler on my side in door frames, now it is in my garage locked in park and have no way of getting out. More

Terrible Customer Satisfaction I am sitting in the waiting room (GLENN FREEDOM DODGE) as I write this. My appointment for my oil change was 8:30am but it is 9:45. What is the purpos I am sitting in the waiting room (GLENN FREEDOM DODGE) as I write this. My appointment for my oil change was 8:30am but it is 9:45. What is the purpose in making an appointment when they do not uphold their end? I have other things to do today. I feel like they simply do not have customer satisfaction in mind. I feel they only care about you when you are about to purchase a car from them. I think a lot of dealerships exhibit the same behavior. Stay away from this one. More

TOTAL SERVICE FAILURE I arrived on time for my scheduled appointment to resolve a bad vibration issue on a brand new minivan that I purchased less than a week previous. The I arrived on time for my scheduled appointment to resolve a bad vibration issue on a brand new minivan that I purchased less than a week previous. They would balance and do a road force test on the tires. After an hour I was told mine was next. After two hours and with the waiting room now EMPTY I investigated to find that NOTHING had been done. A complaint to the manager finally got the ball rolling and after 20 minutes the verdict was back. Three tires were now balanced but one was out of round and NO, they would NOT replace it, I would have to go to a tire shop! I left having the same vibration as when I had arrived. The tire shop, however, found that all four tires had a flat spot from sitting so long on the lot and they replaced them all at my original Arizona dealer's expense. My first contact at the service department was with a person who was curt and flippant. She tried to justify the wait by saying tires and oil changes were in the same line and that the appointment didn't count The manager offered a free oil change for my trouble. I will never return. More

Pathetic dealership with pathetic managment or lack thereof. All I can say is to stay away from this place. After sending out a request for feedback, and responding back directly to Mr. Wexler, he is yet to res All I can say is to stay away from this place. After sending out a request for feedback, and responding back directly to Mr. Wexler, he is yet to respond back to me, period. They don't care about your experience there or if your ever return. I can only guess that they hope to continue to fool the people new to the dealership. And don't bother showing up in person to speak to anyone becuase they will be on the phone for hours on end and hope you will go away. I wish negative stars was a rating option becuase that's what this place deserves. They've acheieved a whole new level of patheticness in the automobile industry. If you'd like to here about my experience, I'd be glad to share it with you. I can assure you Gary Wexler was not interesed in what happened to me at his dealership. I'm sure he just wants to sit behind closed doors, not man up, and do the job a general manager is supposed to do. i.e. talk with customers, resolve complaints, and ensure the business dealings are ethical. Don't take my word for it, though. Read the online reviews on Yelp and Google. They will tell you everything you need to know to make a good decision. More

Poor leadership and oversite. He needs oversee his service department a lot better than he does. Service here is the worst I have ever seen. No respect for their customers at all. He needs oversee his service department a lot better than he does. Service here is the worst I have ever seen. No respect for their customers at all. It is smile, sell them a car, wave good by and hope to never see them again. Just look at the review score of 1.8. If that doesn't say something, the owners are blind. Dealer Rater should blacklist this dealership for the good of everyone. More

Rude, disrespectful and liers I made an appointment for a recall notice for the next day. They confirmed they had the part and would hold one for me. After a long drive and pulling I made an appointment for a recall notice for the next day. They confirmed they had the part and would hold one for me. After a long drive and pulling into the service area it took forever to get waited on. When a service manager did show up he asked what I needed so I showed him the recall notice. He put it on the counter and started doing other work. When I asked about what was going on he let me know he was busy and I would need to wait until he finished other papers. Another service person came but never offered to help. Another customer came in and the second service manager started helping him. After about 20 minutes I was told I had no appointment. All they wanted to know was who I talked to. How the heck did I know. I said, "The person that answers the phone I guess". Then they told me the new parts they had for the recall were being held for other customers. They offered no help of any kind. Maybe I should be grateful because I was shopping for a new Charger for my son who was getting out of the Navy. Do yourself a favor and pass this place up. More

Rude and disrespectful Made an appointment for a recall. Person on the phone told me when to be there and the part was in stock. When I arrived I had to wait 45 minutes onl Made an appointment for a recall. Person on the phone told me when to be there and the part was in stock. When I arrived I had to wait 45 minutes only to be told all parts were being held for other customers (whatever that means). I bought the car at that dealership but they have lost my business for good. With the attitude they have it won't be long before they go bankrupt. All I can say is good-riddance. More

Place was awful for many reasons. Would avoid if possible. Misdiagnosed my car several times and charged me for the misdiagnosis replacement parts. Took me several tows to the shop, all at my expe possible. Misdiagnosed my car several times and charged me for the misdiagnosis replacement parts. Took me several tows to the shop, all at my expense, before they got it right (I hope). More