Freedom Chrysler Dodge Jeep Ram of Lexington - Service Center

My husband’s son left his car here to be worked on in October 2023. While the car was there the window had been broken out and the car was also stolen from this dealership. We found out from KY State Pol October 2023. While the car was there the window had been broken out and the car was also stolen from this dealership. We found out from KY State Police the dealership released the $80,000 car to someone who was not an owner of the car. They did not ask for ID or any information from this person so we had the dealership report car as stolen. The car was recovered but the depreciation value went down to $40,000 since the car shows up as RECOVERED in the car fax. We have begged the dealership and it’s owners Lithia Motors and their legal department Katelyn Gwin as it was the delearships fault the car was stolen. My husband’s son left the car here because he was told part would not be in until January 2024. On his way back to SC with his Father, Bryan died instantly in a car wreck. My husband and I have been reaching out to Brandon Buehler Operations Manager for help as we still owe for the car. To date we have not had anyone contact us to help us. We need help solving this situation!!! More

Their service department was terrible! For 4 months they told me several times that my truck would be done “at the end of this week, or first of next week” and it never happened. They fin For 4 months they told me several times that my truck would be done “at the end of this week, or first of next week” and it never happened. They finally were gonna give me a rental car, a truck was promised by Eric Marshall, so my wife goes to pick it up as he said it would be ready. They ended up dropping her off at enterprise rentals and they didn’t have any cars to rent out to her, so they left her hanging with no ride at enterprise! Crappy communication and crappy service. When they finally called me to come get my truck, I went over everything and they didn’t put my engine cover back on. Yeah it snapped back on in no time, it’s a minor detail but it’s the details that count and I shouldn’t have to fix it especially since they were paid $23,000 for an engine and turbo replacement and still couldn’t get that right! I left there less than a week ago, my check engine light is already on again. They are the absolute worst, save yourself the time and money! More

Had my Dodge Challenger for 7 weeks trying to fix a noise in the front end. Not good communication and should have been able to build a new car in 7 weeks. The only one that was any help was Shantel who kept in the front end. Not good communication and should have been able to build a new car in 7 weeks. The only one that was any help was Shantel who kept me in a vehicle while they had a new car that was only 3 months old when I took in in for service. Will never buy another Dodge again. And Chrysler customer service is the worse I have ever dealt with. More

Eldon Asher is my “go to Man” always take my Jeep compass to him for service, Eric was able to help me yesterday 5/15..Awesome customer service to him for service, Eric was able to help me yesterday 5/15..Awesome customer service More