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Freedom Chrysler Dodge Jeep Ram of Lexington - Service Center

Lexington, KY

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99 Reviews

99 Reviews of Freedom Chrysler Dodge Jeep Ram of Lexington - Service Center

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February 21, 2024

My husband’s son left his car here to be worked on in October 2023. While the car was there the window had been broken out and the car was also stolen from this dealership. We found out from KY State Pol More

by Marshalowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Buehler
Mar 05, 2024 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Hi Marsha, We are truly sorry to hear about the difficult situation you've faced, and we extend our sincere condolences for your loss. This is a serious matter, and we understand the impact it has had on you and your family. We want to address your concerns promptly and ensure appropriate actions are taken. Please reach out to us directly through the email below. We are committed to working with you towards resolving this matter and providing the support you need during this challenging time. Best, Brandon Buehler - Service Manager - bbuehler@freedomlex.com

November 24, 2023

Their service department was terrible! For 4 months they told me several times that my truck would be done “at the end of this week, or first of next week” and it never happened. They fin More

by reid.carlsoncontracting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Marshall is worthless
Nov 27, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Hello Reid, It is unfortunate to learn about the experience you encountered with our service department. Your disappointment is understandable, and I sincerely apologize for any inconvenience you've faced. Your feedback is essential, and we take it seriously as we continually strive to improve our services. This does not reflect the level of service we aim to provide, and I appreciate your patience in sharing your concerns. When you have a moment, please reach out to us directly through the number below as we're committed to making things right and ensuring your concerns are addressed promptly. Best, Brandon Buehler - Service Manager - bbuehler@freedomlex.com

October 27, 2023

Had my Dodge Challenger for 7 weeks trying to fix a noise in the front end. Not good communication and should have been able to build a new car in 7 weeks. The only one that was any help was Shantel who kept More

by carguydanny
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Dereck Brandon
Nov 01, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Carguydanny, We're sorry to read about your experience with the service of your Dodge Challenger. It's important that our customers feel informed and taken care of, so it's disappointing to know that your visit fell below our usual expectation. We appreciate Shantel being helpful during this time but understand there is room for improvement overall. If you'd like to discuss further or have any other concerns, please don't hesitate to reach out directly at your convenience. Derek Viens -Service Manager. derekviens@lithia.com

Nov 02, 2023 -

carguydanny responded

To late now.

Nov 02, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Hello, It is regrettable to hear that you feel this way. We were working with Chrysler engineering to solve your issue and due to strike there were delays in responses from engineering. You were given a car to drive during the inconvenience. If you are willing, I would love to speak with you to further discuss your experience here with us. Best, Derek Viens -Service Manager. derekviens@lithia.com

Nov 02, 2023 -

carguydanny responded

Its funny to me that the day you told me I could come and get the car that you were waiting day to day for Chrysler to tell you the next step to take. But when I picked up the car and got the work order receipt you had stated that you were going to check the brake line routings and rotors for corrosion but I requested to pick up the car before you could do that. And just before I picked it up you said you were waiting day by day for the next step .I still have all the text messages if you like me to send it to you. And I checked up there all the time and my car set out in the parking lot more than it was inside.

May 16, 2023

Eldon Asher is my “go to Man” always take my Jeep compass to him for service, Eric was able to help me yesterday 5/15..Awesome customer service More

by Shnagranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
. .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eldon
May 17, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Hello there! Thank you for choosing Glenn's Freedom. We appreciate your support. Should you need anything else, please let us know.

November 28, 2022

Very friendly and courteous staff. Work was performed in a timely manner. Shuttle service was a nice also. More

by meader1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
. .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eldon Asher
November 23, 2022

Service dept very timely on routine mantance, Tyler was easy to work with, would recomend over other dealerships ive dealt with. More

by rayshearer1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
September 29, 2022

I worked with David Lyons in the service department. He was welcoming and friendly. Let me know what services would need to be done on my vehicle next and went ahead and priced those for me. More

by Chelsea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
. .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lyons
September 07, 2022

CHARLIE did a wonderful job doing Take care of my vehicle today and getting the parts ordered it needs to get fixed More

by grantgray0622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Behrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2022

Great people, always willing to help you out. We will always buy our cars here More

by janis k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
. .
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2022

They’re great about getting you in as soon as you get there. Always professional & waiting time isn’t bad also!! More

by joenikkidotson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
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