Freedom Chrysler Dodge Jeep Ram of Lexington

Terrible Customer Satisfaction I am sitting in the waiting room (GLENN FREEDOM DODGE) as I write this. My appointment for my oil change was 8:30am but it is 9:45. What is the purpos I am sitting in the waiting room (GLENN FREEDOM DODGE) as I write this. My appointment for my oil change was 8:30am but it is 9:45. What is the purpose in making an appointment when they do not uphold their end? I have other things to do today. I feel like they simply do not have customer satisfaction in mind. I feel they only care about you when you are about to purchase a car from them. I think a lot of dealerships exhibit the same behavior. Stay away from this one. More

TOTAL SERVICE FAILURE I arrived on time for my scheduled appointment to resolve a bad vibration issue on a brand new minivan that I purchased less than a week previous. The I arrived on time for my scheduled appointment to resolve a bad vibration issue on a brand new minivan that I purchased less than a week previous. They would balance and do a road force test on the tires. After an hour I was told mine was next. After two hours and with the waiting room now EMPTY I investigated to find that NOTHING had been done. A complaint to the manager finally got the ball rolling and after 20 minutes the verdict was back. Three tires were now balanced but one was out of round and NO, they would NOT replace it, I would have to go to a tire shop! I left having the same vibration as when I had arrived. The tire shop, however, found that all four tires had a flat spot from sitting so long on the lot and they replaced them all at my original Arizona dealer's expense. My first contact at the service department was with a person who was curt and flippant. She tried to justify the wait by saying tires and oil changes were in the same line and that the appointment didn't count The manager offered a free oil change for my trouble. I will never return. More

Pathetic dealership with pathetic managment or lack thereof. All I can say is to stay away from this place. After sending out a request for feedback, and responding back directly to Mr. Wexler, he is yet to res All I can say is to stay away from this place. After sending out a request for feedback, and responding back directly to Mr. Wexler, he is yet to respond back to me, period. They don't care about your experience there or if your ever return. I can only guess that they hope to continue to fool the people new to the dealership. And don't bother showing up in person to speak to anyone becuase they will be on the phone for hours on end and hope you will go away. I wish negative stars was a rating option becuase that's what this place deserves. They've acheieved a whole new level of patheticness in the automobile industry. If you'd like to here about my experience, I'd be glad to share it with you. I can assure you Gary Wexler was not interesed in what happened to me at his dealership. I'm sure he just wants to sit behind closed doors, not man up, and do the job a general manager is supposed to do. i.e. talk with customers, resolve complaints, and ensure the business dealings are ethical. Don't take my word for it, though. Read the online reviews on Yelp and Google. They will tell you everything you need to know to make a good decision. More

Worst Car Buying Experience Bought a brand new 2012 Jeep Grand Cherokee from Freedom in 2012. When we purchased the vehicle, they said they "lost" the second key but would be sur Bought a brand new 2012 Jeep Grand Cherokee from Freedom in 2012. When we purchased the vehicle, they said they "lost" the second key but would be sure to replace it. After multiple phone calls, emails, and visits to the dealership, not one person has attempted to make this right and get us a second key. What kind of dealership sells a brand new car to someone with only one key?? It has been extremely inconvenient for us. 3 years later, the Jeep quits working on 75, we lost power steering and everything. Freedom never made us aware that there were SIX recalls on the jeep and when we called and gave their service department the VIN, they still never mentioned the recalls!!! Just told us it sounded like the alternator and gave us a quote. We called a local Chrysler dealer, upon giving him the VIN, informed us that it did in fact have 6 recalls, and one having to do with the alternator. He immediately gave us the number for roadside assistance and they towed the vehicle there free of charge and will be servicing the recalls. We will NEVER EVER do business with this dealership again. More

Poor leadership and oversite. He needs oversee his service department a lot better than he does. Service here is the worst I have ever seen. No respect for their customers at all. He needs oversee his service department a lot better than he does. Service here is the worst I have ever seen. No respect for their customers at all. It is smile, sell them a car, wave good by and hope to never see them again. Just look at the review score of 1.8. If that doesn't say something, the owners are blind. Dealer Rater should blacklist this dealership for the good of everyone. More

Had to fight for the title and warranty I just purchased. I live in New York State and I purchased a vehicle on 7-24-2015 through Glenn Freedom on a web site and it included a two month 2,000 mile warranty, I live in New York State and I purchased a vehicle on 7-24-2015 through Glenn Freedom on a web site and it included a two month 2,000 mile warranty, I had the vehicle delivered to my residence on August 4,2015. with no title or vehicle registration tag. Getting through to the employers at Glenn Freedom is very hard and all you get is the employers answering machine and they will not return your phone call. On August 22 I was fortunate to get a phone call through to the warranty manager Dwayne Gossett. I told Mr.Gossett my situation of not being able to drive or register the vehicle I purchased. Mr.Gossett told me that I should not let the vehicle “sit” in the driveway because Freedom already “registered” the vehicle for me in New York State and I should be driving the vehicle. I also asked Mr.Gossett if the warranty could be extended for two months after I get the title, his reply was, ”I doubt that.” The local Police and the New York State DMV say it is not registered. The Kentucky DMV received my certified letter I sent them about this situation on September 8,2015 and its interesting that Glenn Freedom called me on the next day wanting to amend the situation by 1) having the two month, thousand mile warranty to start after I receive the title to the vehicle. 2) The $ 1,093.75 in tax money of the sale sent to Albany, NY so I can register the vehicle and receive the title to the vehicle I purchased I was helping them out by giving them business and they gave me the business. More

Rude, disrespectful and liers I made an appointment for a recall notice for the next day. They confirmed they had the part and would hold one for me. After a long drive and pulling I made an appointment for a recall notice for the next day. They confirmed they had the part and would hold one for me. After a long drive and pulling into the service area it took forever to get waited on. When a service manager did show up he asked what I needed so I showed him the recall notice. He put it on the counter and started doing other work. When I asked about what was going on he let me know he was busy and I would need to wait until he finished other papers. Another service person came but never offered to help. Another customer came in and the second service manager started helping him. After about 20 minutes I was told I had no appointment. All they wanted to know was who I talked to. How the heck did I know. I said, "The person that answers the phone I guess". Then they told me the new parts they had for the recall were being held for other customers. They offered no help of any kind. Maybe I should be grateful because I was shopping for a new Charger for my son who was getting out of the Navy. Do yourself a favor and pass this place up. More

Rude and disrespectful Made an appointment for a recall. Person on the phone told me when to be there and the part was in stock. When I arrived I had to wait 45 minutes onl Made an appointment for a recall. Person on the phone told me when to be there and the part was in stock. When I arrived I had to wait 45 minutes only to be told all parts were being held for other customers (whatever that means). I bought the car at that dealership but they have lost my business for good. With the attitude they have it won't be long before they go bankrupt. All I can say is good-riddance. More

Don't buy here!!! We bought a used 2014 dodge dart on Saturday June 27th that only had 1500 miles on it. At the end of the sale they only give us 1 key. We asked about We bought a used 2014 dodge dart on Saturday June 27th that only had 1500 miles on it. At the end of the sale they only give us 1 key. We asked about another key and our sales guy Cody said they guy that had traded it into them just gave them 1 key. He said he would try to contact him to get the key and call us back Monday. I asked if they could just get another key made and he said they were expensive because it was keyless and would try to get in touch with the previous owner. Well Monday he didn't call so my husband called him and he said they had not been able to get in touch with that guy but he was going to talk to his manager and call us back... But again he didn't call so my husband called back. He basically said the same thing he wasn't able to get up with him. He talked to Cody at least 3 times. He said even though it wasn't done on the front end of the deal I will see what I can do to keep your business. We have never bought any vehicle new or used and got only 1 key. We had no idea we needed to get it in writing before they got our money to get 2 keys to a basically brand new car. My husband tried calling the sales manager after Cody never called back and he was no help either. He said it was not part of the deal and he basically blew us off saying he would get with Cody and try to work out something. We have yet to hear back from either of them. Very unprofessional of any person especially a manager who is suppose to deal with things like that. Don't buy a vehicle here if you think you might need anything after the sale!!!! Once they get your money they could care less about you!! That was the first and last vehicle we will ever buy from Freedom's Dodge in Lexington.... More