Freedom Chrysler Dodge Jeep Ram of Lexington

I wish I could give -10 Agreed to a price on a New 2017 RAM 2500 over emails. Told salesman I would get financing and get back. I was able to get my own financing 1.5 percent Agreed to a price on a New 2017 RAM 2500 over emails. Told salesman I would get financing and get back. I was able to get my own financing 1.5 percentage points less and told everything was fine. Got a call back hours later saying since I did my own financing I would not be able to get a $1000 rebate and I would not get the free nerf bars steps we agreed to. First time any mention of this. I tell them I will drive down from Cincinnati to Lexington on Sunday and be there at noon to sign papers and pick up the truck. Find out when I get there that truck has over 1000 miles on it already. Was never told this was a DEMO but I needed the truck so I accepted it. I waited over 3.5 hours to take 5 minutes to sign all papers. Finance person knew I was waiting and had to be other place at certain time but it did not matter. I called my finance company 30 days later to change bank account on auto payment and was told my loan had been canceled due to the dealership not getting back with them. I then called the dealer and after multiple calls finally get to talk to a real person, a sales manager. He looks at my info and says someone will call me back in 5 minutes. Were I was staying had no phone service so I stayed in town waiting for a return call. After 2 hours I start calling and always get transferred to a voice mail. I call and talk to the operator, Carol, who I explain I need to talk to a real person, not a voice mail and she rudely replies its her job to just transfer calls and whether it goes to voice mail is not her job and get transferred to voice mail. I then call and ask for the owner and I get transferred to voice mail. I leave a message but over a week later no returned phone call. (No return call yoiu will see must be a company policy). After 3 days of calling leaving messages I call again and finally get a human. They then transfer me to a finance person that tells me they did everything they are suppose to, (hard to believe) and will call the bank and will get back with me the next day. Of course no return call the next day. I call the finance guys cell phone and leave several messages. Finally he calls me back and tells me everything is OK and the bank will call me. The bank calls and tells me the dealer was going to repossess my new truck, but they the bank would overnight the payment. The reason payment was not send and the loan cancelled was because the dealer WOULD NOT CALL BACK to verify the truck was actually sold to me. SURPRISE!!!! They don't return phone calls. I called the finance guy and told him my temp plates expire soon and he said the new plates were over night that day. Of course they weren't as it took 6 days to get my over night package. In buying vehicles for 40 years this is the worst experience ever!!!!! More

Disorganized. I drove down from Michigan to buy my truck a month ago and was not given a temporary tag and still have not received my registration. I had a feeling I drove down from Michigan to buy my truck a month ago and was not given a temporary tag and still have not received my registration. I had a feeling they would screw it up and they did. More

Dishonest Salesman, finance man and used cars sales manager all told us our family member would get referral money for referring us to their dealership as they Salesman, finance man and used cars sales manager all told us our family member would get referral money for referring us to their dealership as they advertise (he had bought a car there a month prior). We are told now it doesn't count because we didn't use the same salesman. Its been 2 months and it's not about the money but principal. We literally confirmed 5 times. UPDATE just got the check and it was dated for 10/26 but we've been told for a couple months we wouldn't get it ? Said family member did not get their license plate/tags for 3 months, they had to send him a second temporary it took so long. We also had a fix to be done on the car that was put on our sales ticket that our buy was contingent upon. They have ignored my calls and transferred me all over the dealership with no answers and no fix. I guess we will have to have them pull the contract we all signed saying it would be fixed. More

Worst experience ever!! I came from Bowling Green KY to buy a truck I found on autotrader. I told the salesman I can only make one trip because I'm close to 3 hours away. The I came from Bowling Green KY to buy a truck I found on autotrader. I told the salesman I can only make one trip because I'm close to 3 hours away. The salesman assured me the truck was in pristine condition and the price was not negotiable. The salesman said I needed to put a down payment on the truck because it wouldn't last and I could not come look at the truck for 4 days. When I arrived the truck had rust spots everywhere, the clear coat coming off, and broken side mirrors. I told the salesman the truck is not in the condition we discussed on the phone so they tried to drop the price 1500. They said my down payment is non refundable. They said they took the truck off the market but the truck never came off the website. They will tell you anything to get you on the lot. They lie about everything. This is by far the worst experience I have ever had. More

Dont get lied to!!! Purchased a car 2014 toyota that i was told over and over that was not wrecked. The paint bubbled and chiped when i took it back to show they told me Purchased a car 2014 toyota that i was told over and over that was not wrecked. The paint bubbled and chiped when i took it back to show they told me your 2 month warranty has passed but i brought this to their attention before it was. Now they wont help and basically told me only way to fix the problem is to myself pay to get painted or trade in for a car that costs $10,000 more than my original purchase. Did they help?? I think not. Assume every purchase from them an as is purchase. More

Excellent esperience Our experience was fantastic!!! Found the truck on CarGurus Listings Thursday and was taking it home on Saturday afternoon. They were very easy to wor Our experience was fantastic!!! Found the truck on CarGurus Listings Thursday and was taking it home on Saturday afternoon. They were very easy to work with EVERYONE in the place! And our salesman Corey was on point from the time we got there till we walked out owing our new truck! More