Freedom Chrysler Dodge Jeep Ram North by Ed Morse - Service Center

good experience I've taken my Chrysler 200 in for service twice now and both times have had really good service. The young man that helped me today was named Alex. I've taken my Chrysler 200 in for service twice now and both times have had really good service. The young man that helped me today was named Alex. He was courteous, helpful, bent over backwards so I wouldn't have to spend money unnecessarily. I had a great experience the last time too. It was a different young man. I don't remember his name but he had reddish brown hair if that helps. Both times the car was serviced quickly, they called me immediately to tell me it was ready to be picked up. Compared to my previous experience at another dealership in McKinney, these guys are really on top of things. More

The service department is excellent Robert was great. Robert explained day by day what was wrong and what they were doing to fix the problem. I would recommend hoyte service department the customer servic Robert explained day by day what was wrong and what they were doing to fix the problem. I would recommend hoyte service department the customer service is great, I also liked seeing my bill in detail before paying. More

Service I am highly disappointed in the service department and their actions today. I took my car in to have it checked because I had the check engine light I am highly disappointed in the service department and their actions today. I took my car in to have it checked because I had the check engine light and abs light come one. I was NEVER told that there would be any charge. I even called and left a message with Sam, the person handling my vehicle, to ask about charges and never received a phone call back. When I called back 2 hours later I was told they were still diagnosing it and she would call me back in an hour. Again, I had to call her and was told by someone else the car was ready and what I owed. I should have been told up front about charges so that I had the option of leaving my car there or not. But I wasn't. I was kept out of the loop. And to make matters worse the manager of the dealership said Sam told him a different story. Essentially calling me, the customer, a liar! They made NO attempt to rectify the situation. Although, I was pleased with my vehicle and buying experience at the time this has left me with a sour taste in my mouth and I won't be back. Nor will I recommend your dealership to other. More

Great Service This was the first time I went to Hoyte to have service performed on my 2008 Ram 2500 and I was very pleased. Robert, the service writer was very h This was the first time I went to Hoyte to have service performed on my 2008 Ram 2500 and I was very pleased. Robert, the service writer was very helpful and courteous. He made sure my truck was taken care and kept me aware of the things they discovered while doing the work. I will be taking my vehicles back to Hoyte when they need servicing. Thanks Robert. Dan English More

Horrible customer service! I took my Jeep Wrangler in for a simple inspection. Sam the service writer says my battery is bad and she had to jump it 3 times just to get it out of I took my Jeep Wrangler in for a simple inspection. Sam the service writer says my battery is bad and she had to jump it 3 times just to get it out of the bay. I told her I'll change the battery myself. When I got to my jeep, it was dumping coolant all over the floor. I opened the hood and found the top radiator hose disconnected. Sam tells me in a very snotty voice "I didn't touch your radiator hose!" So I get the hose put back on and fill it back up and low and behold, the jeep starts right up. No battery problem at all. Still have the same battery and not one problem since. Giving her the benefit of the doubt, perhaps she's never driven a stick and didn't know you have to push the clutch in to start the jeep. But you'd think a mechanic would tip her off. Or she was just trying to sell a battery to a dummy that doesn't know anything about cars. More

Poor customer service $125 for new key, which would start the truck but not unlock the door. Service guy told me the truck must have been re-keyed. I had bought the truck $125 for new key, which would start the truck but not unlock the door. Service guy told me the truck must have been re-keyed. I had bought the truck new from them and this was not the case. Incompetence. Scheduled transmission sevice, went in for appointment and was told my particular transmission did not require sevice, but the differential fluids needed to be changed. The woman showed me the service schedule which indicated "inpect", only replace under severe use conditions. I explaned we rarely pull a trailer or use 4WD. She told me we live in a severe climate Dallas, TX), I asked her for an an example of a non-severe climate location, San Diego she says. I asked her how the inspect the fluid. They check for leaks, must be the highly specialized training they get. There is a higher level failure here, this is not solely the fault of the front line workers. More

Sold damaged vehicle. Mechanics caused more damage. Purchased a used vehicle here through the Salesman Nick. Vehicle had prior damage and broken front sensor that had to be replaced. Car Fax showed noth Purchased a used vehicle here through the Salesman Nick. Vehicle had prior damage and broken front sensor that had to be replaced. Car Fax showed nothing and they say they do an "Inspection" before offering vehicles for sell. These are lies, they will sell you a damaged vehicle. Make sure you inspect everything in and out. Before and after you make the mistake of buying a vehicle here. Take it to a personal mechanic or another dodge dealership because their service department is garbage, keep reading for more on that. Do not trust the Salesman. When I took my vehicle to get the sensor looked at, the service department lady Samantha said they needed a new sensor to install. After waiting for a week for the part, I took my car in. I was given a loaner car, and they DO NOT provide insurance, you have to use your own. The loaner car was filled with trash and other people's belongings. I didn't properly inspect the car myself as it was raining and they pulled it up in the rain for me to get in. INSPECT your loaner car, as they do not. After returning the loaner car I was told a crack on the windshield was not there before. Samantha told us $650 to replace a crack on the windshield. I called the service manager because that's obviously a joke of a price. Service manager charged me $425 for the windshield. I paid to prevent them from trying to put it on my insurance. After getting a receipt I found the car's inspection history. The last inspection for the car was in May at 3k miles. I got the car in late August with almost 12k miles on it, I took a picture of the mileage on the way home. Once again, they do not inspect or maintain their loaner/rentals and they use customers to pay for repairs. I assume the service manager is unaware or does not care about the neglect of how they lend out loaner and rental cars. After receiving my car back, the front sensor almost immediately had errors appearing on my dash asking for it to be serviced, along with traction control and ABS lights flashing. There was new damage to my vehicle on the underside and new clicking noises when turning to the right and breaking. Both front tension rods where not broken and another sensor was damaged. This was verified by my personal mechanics and another dodge dealership. After my vehicle came back in more damage. I checked my dashcam I had installed and found some pretty interesting footage. Mechanics racing through the parking lot where you can hear the tires squealing from them speeding. I also have footage of the mechanics going to a gas station and going into the station and bringing back food and drinks into my vehicle, along with throwing my personal belongings in the cup holders into the back seat. They also at that point unplugged my personal dashcam. They did not plug it back in until they were half way pulling my car up for me to pick up. I'm assuming the mechanics use mine and other personal vehicles for their own personal pleasure, clearly as I have footage of this. They also apparently damage customer vehicles and do not properly fix issues you bring them in for. Since than I have taken in my vehicle to another Dodge dealership and have had everything fixed and verified. I also assume again the service manager is unaware or does not care about the neglect and damaged their mechanics do to customer's vehicles. Do not Trust Hoyte's mechanics and service department. Very tempted to contact BBB. This dealership is a joke. Stay away from dealerships in Sherman/Bonham areas. Look at the other reviews for this dealership, majority are most likely faked to boost their rating. The same issues I experienced are the same issues people have posted on reviews for the past 2 years. More

Dodge Dakota lemmon Do yourself a favor and keep driving. I bought a used dodge Dakota which was supposedly belonged to one of their mechanics and had been pampered its Do yourself a favor and keep driving. I bought a used dodge Dakota which was supposedly belonged to one of their mechanics and had been pampered its whole life. Not exactly the case. I've had it 2 years and here is list of repairs. Water pump replacement , ECM computer failure, tie rods and ball joints gone, no spare tire, (which must have just been a convenient oversight, yea right). New gas gap and diagnostic of $80.00 just so they could rule out the gas cap when the check engine light came on again after two weeks. They wanted another $80.00 to try and figure it out. It was the ECM, computer with an error code P0601. Apparently this was diagnostic feat too grand for these guys; so I figured out out it out On my own and replaced it for $200.00. The front passenger and rear left passenger window tracks fell, new motors required. And the latest failure as of July 6th 2016; powers steering pump failure, and fan clutch totaling $1200.00. Please avoid the heartache I've endured and find another dealer. There's no deal good enough offset the heartache you'll get trading there. More

Great customer service Had a great experience at Hoyte dodge , I was out of town stopped in , they took good care of me. What was really nice is when I got back home they wo Had a great experience at Hoyte dodge , I was out of town stopped in , they took good care of me. What was really nice is when I got back home they worked with my local dealer to see I had been taken care of .Samantha and her counter part think name was Chas both helped me . Samantha stayed on task and is. Appreciated. Thanks y'all More