Freedom Chrysler Dodge Jeep Ram North by Ed Morse - Service Center

Great service and on time. I always receive first rate service with a smile at this dealership. Micah helped me with some difficult warranty work and it is much appreciated. Will definitely come back. service with a smile at this dealership. Micah helped me with some difficult warranty work and it is much appreciated. Will definitely come back. More

Was greeted by the service advisor as soon as I pulled up and they got me in and out quickly. The service manager even bought me a coke. Great experience overall and they got me in and out quickly. The service manager even bought me a coke. Great experience overall More

Micah in the service department was a pleasure to work with. When I am in the market for another vehicle in the future,y’all will get first shot because of his customer service. with. When I am in the market for another vehicle in the future,y’all will get first shot because of his customer service. More

My service was great. They were polite and expedient. So thankful to have a place I can trust for all my car needs. Thank you thankful to have a place I can trust for all my car needs. Thank you More

The service writer was great at his job!! The shop however got grease all over the interior of my truck and it took sending it back 3 times to get most of it cleaned up. however got grease all over the interior of my truck and it took sending it back 3 times to get most of it cleaned up. More

Great service. Fast and courteous. Got in, no fuss, Micah was able to get me in quickly and done quickly. I will be back in the future. was able to get me in quickly and done quickly. I will be back in the future. More

THE WORST EXPERIENCE EVER . Waited hours after a week of THE WORST EXPERIENCE EVER . Waited hours after a week of you having mh car just to be told it had been sitting there for days . Nobody even called t THE WORST EXPERIENCE EVER . Waited hours after a week of you having mh car just to be told it had been sitting there for days . Nobody even called to update me . And the guy who my car was given to lefton vacation and didnt let anyone know anything about my car . Took hour to get my keys and when i got into my car my seat was not even fixed . horrible experience . More

Received nothing more than what I paid for. The individual, Micah, I dealt with in the service department was every knowledgeable and professional. The area in which customers have to wait is old, individual, Micah, I dealt with in the service department was every knowledgeable and professional. The area in which customers have to wait is old, antiquated in appearance, and offers very little for customers who are waiting for their vehicles. More

I have a 2018 Ram 3500, with 70,000 miles on it, that I bought in August 2020, at another dealership. It had been serviced before I bought it, but after I got it home, small things started showing up. The bought in August 2020, at another dealership. It had been serviced before I bought it, but after I got it home, small things started showing up. The passenger window wouldn’t roll down from the driver side. Nothing showed up on the dash menu regarding tires or tire pressure. Then, the DEF system quit using DEF (The gauge showed full without the needle moving for two weeks). I took it to the Freedom Sherman service center location, and told them about the truck, and that I wanted it checked from bumper to bumper. I received a call the next day telling me that the DEF system had diesel in it and that had ruined the pump. It was suggested that I had mistakenly put diesel in the DEF tank, and I assured them that I had not. I was told $2200.00 and I asked about the tires and window not rolling down. I was told that they had a diesel mechanic working on the DEF system and it would go over to someone different to check out the electronics. Three days later, I get a call that the truck is ready. When I pick it up, the guy I had been dealing with (Alex) was not there, and the new guy was clueless about what had been done. I was escorted to a cashier, and dumped off, while the guy from the service department disappeared. $2500.00 later I finally see what they had done in writing. They had replaced the DEF system. That was it. The window still didn’t roll down and I still don’t know why nothing about the tires shows up on the dash menu. The overall experience was: The employees there had an underlying attitude of “You need us, we don’t need you”. When calling or interacting with different individuals in the service center, they were flippant and dismissive. The young man (Alex) that I primarily dealt with was nice but seemed either clueless or trying to be slick when avoiding my questions. I do not recommend this place, or any other place in this chain. More

Service department time after time has gone out of their way to accommodate me being the customer I appreciate everything they do By going out of their way to find the best deal that they can way to accommodate me being the customer I appreciate everything they do By going out of their way to find the best deal that they can More