Freedom Chevrolet San Antonio

Since the top reviews are negative here, I thought I'd share a more positive experience. My Hummer developed a clank that 8 trips to various dealerships around Texas could not solve. Freedom came reco I'd share a more positive experience. My Hummer developed a clank that 8 trips to various dealerships around Texas could not solve. Freedom came recommended when I relocated to SA, so when I took it in for routine PM I mentioned the annoying clank that I'd given up on having repaired. Brian told me he couldn't guarantee results on that... two hours later he called and said they'd found the problem (I'd heard this 8 other times from the other dealerships)... he also said they could do the repair work under warranty, so I ok'd it. The other dealerships had also done warranty work: U bolts, engine mount brackets, shocks, etc. to no avail, so I was still skeptical. The work was done in a timely manner once the parts came in and I drove away that day in the quietest ride I'd had in 9 months. That was 7 months ago and there's still no clank. I've been to this service dept three times since for routine PM and have always received great service. I'm giving overall experience a 5 because not only is the work done well, the waiting room is nice with an ample Keurig supply. More

The buying of the car was a reasonably pleasant experience and I thoroughly enjoyed my car for the 6 months that I had it. However, my car was totaled recently by a truck and working with the deale experience and I thoroughly enjoyed my car for the 6 months that I had it. However, my car was totaled recently by a truck and working with the dealership has since become a total nightmare. I needed to cancel my extended warranty in order to activate my GAP insurance. However to this, I needed to send in forms to the dealership that they would pass on to the company servicing the extended warranty. First they wasted my time by absolutely requiring I go into the dealership in person to fill out the forms (hard to do without a car and when one is in an entirely different city) and when I was able to conjure up transportation to the dealership, they didn't tell me that I would need to bring with me other forms and paperwork to even begin the process. It was a complete waste of time and money and nothing was accomplished. Finally they admitted that I could have easily filled out the one form they needed and sent in the remainder all via email. I did so promptly. Weeks have passed and I have since found out that the dealership has yet to send in the paperwork I gave them, leaving me at square one. I called to find out what was going on and was given excuses and blame-shifting. They refused - REFUSED - to give me the name and phone number of the person in their business center that could actually help me. Andy (the man who told me I had to go in to the dealership in person and then didn't send in my paperwork) had the nerve to tell me point blank he "[didn't] care" about the position that I was in and how the dealership was responsible for putting me in that position. I tried to go over Andy by talking to the managers. Needless to say that neither the Financing Manager nor the General Manager of the entire dealership answer their phones or return my calls. Over a month later, I am still waiting on the dealership to do its job and cancel my warranty. In short they are pleasant and helpful for only the amount of time it takes to get you to buy a car, but after that they are inconsiderate, rude, apathetic, unhelpful, and will not give you the time of day. More

I had my car into their shop for a engine noise and after taking it apart they found the past shop I won't tell you who it was that repaired it for the same issue a few weeks earlier determined the best way taking it apart they found the past shop I won't tell you who it was that repaired it for the same issue a few weeks earlier determined the best way to cure the issue would be to get a Brand New Engine for my car. Everyone involved worked hard and it took a few days but GM and all the other managers agreeded and got my engine to the shop the next day and with one part delay I got my car back today October 7th 2011. Al & Jacob and Rick all came over to me as I was looking over the excellent work they did and I thanked them all. My car has 98,200 miles on it. Everyone told me not to worry we will make this right for you and work to get you a new engine if it is real bad internally. I call this EXCELLENT Customer Service and want to thank General Motors for backing their products this way. Freedom Chevy is a great place to have your car serviced and a great place to buy your vehicls from also. Thank You Freedom Chevy Curtis M. Durben More

I have been coming to Freedom Chevrolet for many years and Al Barraza has been my service advisor and always takes the time and gets my cars in and out on time and within the dollar amount that was quoted and Al Barraza has been my service advisor and always takes the time and gets my cars in and out on time and within the dollar amount that was quoted. The techs that I have worked with one my cars have been great. They take pride in their work and go the extra mile and care. The coffee is good and I feel at home when I walk through the door and even with Al is not in the other service writers know me and take great care of me. Your Tech Jacob is my preferred tech but the other techs that have done other specialized jobs on my vehicles are GREAT. Sincerely, Curtis M. Durben More

This was the sceond car that I bought from Hollis Farley at Freedom Chevrolet. I traded in the 2008 HHR-Super Sport that I bought from him in 2008. Bought a 2011 Cruze LTZ. Dealership had ample cars in i at Freedom Chevrolet. I traded in the 2008 HHR-Super Sport that I bought from him in 2008. Bought a 2011 Cruze LTZ. Dealership had ample cars in inventory with differing levels of equipment and pricing as well as colors. Took me longer to pick out the car than it did to do the deal. Hollis does not play the usual car salesman games. If you want to play games, go see someone else. If you want to get a great deal with a minimum of time spent, then go see Hollis. I was treated as a real person, not just another sale. More

I went to Freedom Chevrolet to trade in my Chevy Astro Van. I was greeted by Hollis Farley who asked what i was looking for and a general price range. He suggested looking at the Chevy HHR. We looked a Van. I was greeted by Hollis Farley who asked what i was looking for and a general price range. He suggested looking at the Chevy HHR. We looked at a few and test drove 3 HHR's. This first was rather stripped and was just OK. The second was a HHR panel van which had way too many blind spots for me. Then we drove the HHR Super Sport. I was hooked. Very nicely equiped, quick and fun to drive with the turbocharged engine. Hollis told me that he was positive that I would end up with the SS but that he wanted show me some lower priced options first. We came to a price agreement, went through finance and was on my way in well under 3 hours total. I would recommend that anybody looking for a new car or truck go to Freedom Chevrolet and ask for Hollis. None of the usual car dealer salesman BS. Danny, the sales manager was also very nice to work with and very pleasant. More